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December 2023 by Cheryl Rasper
This place is awesome. George took care of switching my Apple ID quickly and efficiently. The guys are friendly helpful and respectful of my non technical state. Thanks for being the best. 10 to this facility
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November 2023 by Delaina Goodloe
I've been there many, many times when I have issues with my account or don't know how to do things on the phoneDana has helped me every single time.She goes way above and beyond with her excellent customer and technical skills. There are many TMobile stores that you can choose in this area, but it's definitely worth the drive. Romeo and Mario are extremely helpful too. Everyone in that place treats customers with tremendous care.and Mario always are as just as helpful.
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November 2023 by Leah DeLisle
Went in here to purchase a new phone after walking out of another location that insisted they couldn't do anything for me. Romeo was great and had me set up with my new phone within 15 minutes of walking in. Refreshing to work with someone who is competent and understands their job. Would definitely drive the extra distance to go back to them in the future
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October 2023 by Rick N
Mario was the best!!! He was very patient to answer all my questions and then he went out of his way to help me navigate switching phones and carriers amid my special situation. Thank you Mario!!!
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October 2023 by Sean Djordjeski
This may have been a decent T-Mobile in the past but every time I have been here in the past 3-4 months shows otherwise. Every person here is rude, condescending, disrespectful, and overall not willing to help with basic needs. In the 20 minutes I spent there a month ago they had arguments with a person on the phone, and an elderly gentlemen that walked in looking for help. Hire new people, fast..
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August 2023 by Tim and Robin Perry
Shame on Umme Habiba as a manager she surely lacks people skills. She saw my husband (a senior citizen) coming & pulled out the scams! The phone he was given wasn't the phone he was told he'd receive,it was a phone not even as high quality as his phone that broke! Next day he went to exchange & was told of a $50 restock fee. Thought the policy was $20,shady!We aren't even talking about the $15 cord he thought was free.Long story short she was called out & decided to call the police. Which I might add my husband welcomed!We will NEVER return!Beware! This was mistakenly put on the wrong store, we've had no interaction with the 26 mile T-mobile.I'm sorry & want you to know this was meant for the 23 mile store. Not sure how this happened.....
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March 2023 by Jayne Wozniak
I upgraded my phone along with my daughters at this store last June. Joshua Bechtel was the representative that assisted us. He never told me that I would be getting charged every month for a “service” plan for my Samsung Watch that I got during the promotion at that time. I asked Josh if I would be getting charged for the watch because if so, I didn’t want it. He said no. I understand that you need to make sales, but that’s not the way to go about it. It’s deceitful. Now I owe $220 for accessories to drop this watch and cancel my plan along with all of their other ridiculous service charges. Will never do business again with store. Don't get ripped off like I did.
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March 2023 by Megan Wozniak
I called tonight because I had a concern about my account, and the girl that picked up kept cutting me off and then hung up on me. Very unprofessional. I upgraded my phone at this store last June and Joshua Bechtel was the representative that assisted my mom and I. He never told me that I would be getting charged every month for a “service” plan for my Apple Watch that I got during the promotion at that time. I asked Josh if I would be getting charged for the watch because if so, I didn’t want it. He said no. I understand that you need to make sales, but that’s not the way to go about it. It’s deceitful.
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February 2023 by Scott Alan Blanchard
A decent experience.Not very helpful. Seemed mostly interested in selling/upsellingto me rather than solving my problem.
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September 2022 by Vincent Ferro
The professionalism of the manager Shaun Armstrong made my shopping experience so much better than the other stores ! The other stores I go to never felt like the person working there was on my side but Shaun did thx for the great phone and watch I love my new devices
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September 2022 by Della Simmons
These people run a credit report on you just for checking out different phone plans. I couldn't believe that, I was notified by Credit Karma the same day.
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June 2022 by britton 07
I was very pleased with the help I received from both Shaun and Josh! They were fantastic!! They saved me a lot of hassle and answered all of my questions. They took care of my SIM card as well. Give them both a raise!!!
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March 2022 by Maria Martinez
I visited the store a few times and every time I had a wonderful experience. Selena & Robb assisted me while I was there. They both took their time reviewing my account and made sure I got all the best promotions possible. I traded in my iPhone XR and received $800 off my iPhone 13 pro Max and received an amazing deal on an Apple Watch ! They also transferred all my information over to my new phone and made the waiting time pleasant. Robb was super outgoing and Selena was really kind, both made it a comfortable atmosphere. These two are not like other sales reps who try to push you to buy everything, they really listened to my needs and made everything possible. I left the store well informed about my new magenta MAX plan and with all my questions answered. I’ll be recommending this store to everyone they are awesome!!
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December 2021 by Beaker Muppet
Shaun 'the manager' sold me a USED PHONE that he promised would work and now it's reported STOLEN by Tmobile. Scum. No, I will not reach out to your cookie cutter response email. Because nothing will happen. Selling stolen property is ILLEGAL!
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December 2021 by Don DeRuyscher
Not the place to go if you don't have plenty of time to wait.15 minutes took over 1 hour 45 minutes. And that was without getting a phone.had a problem with sounds I couldnt fix.he fixed but when I asked what he done he said nothing which was a lie.i will never do bussiness here I will go out of my way for another store.when I asked what he did he said nothing which was a lie.
