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December 2022 by Shelleen M.
I took a return back with original packaging and they could find my return online using my credit card.... BUT because their policy is no returns after 90 days, they would not even give a store credit! Be VERY careful when purchasing - as this is super problematic! And ridiculous since i wasn't asking for my money back, would agree to store credit and spending at Walmart. Now.... won't shop here.
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June 2022 by Krystal H.
This Walmart has gone so far downhill since this new manager took over. They lost almost all of their best employees due to the management here, and some of the other managers even left. This store is trashy and disgusting now. The bathrooms are always nasty, shelves are never stocked, and a lot of the employees are very unfriendly. The one self checkout cashier is absolutely horrible and rude to everyone and just seems like she doesn't want to do her job. The other self check cashier (Raj), if she's still there since I haven't seen her in a while (because I avoid this store as much as possible), is really nice and good at her job. But the rude cashier I have gone to customer service to complain about her before, and so has my mother and other people as well because she is just that rude and won't do her job. The shelf prices are wrong half the time. And they won't price match their own website. It's the only store I know of that doesn't price match at all. And the display prices are almost always wrong because you're supposed to put the price as what the highest priced item is. Obviously their employees are not being trained correctly anymore. Online counts for the store are also either extremely off or the items that go in the completely empty areas are somewhere in the back, probably not inventoried. Like I said. This store needs to get its crap together and get a different store manager. This one does not know anything about running a store.
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April 2022 by Eiman H.
I needed to grab something and use the restroom. The frontman -- I don't know what you call the yellow vested individuals who wait at the front -- was walking back to the front of the entrance as i walked in. He was completely rude. He says what he says and I couldn't hear him. I told him I had to use the bathroom and he yells "bathroom is closed but you can get out". He claims the bathrooms are already cleaned and he already got in trouble. I asked why. He says "because people like you like to come in and mess up the bathrooms". I don't know what he means by "people like you" but I know that there wasn't much to gather in terms of differences besides physical features-- and yes, age and race were definitely different here. That was the most belittling experience I ever had and it only last maybe 30 seconds. Didn't care enough for a name but he was an older caucasian male with a height of at least 6'0 hollering at me because of what someone else did. I'll call higher ups in the morning because that's no way to tell someone to leave. honestly, I can't believe i have to bring this up but I have this problem or similar EVERY time the service personnel in question is white. This however was the worst. "People like you", huh?
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February 2022 by Rob M.
Store #3487 in Shelby Township MI 48315, was an utter disaster. Aisles un-shopable. Mess everywhere. Clearance not marked. End caps with incorrect prices. Garbage dumped in aisles throughout the store.
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December 2021 by Janice J.
Foggy out here tonight. This is one of the calmest Walmart's to shop at. The service needs a little bit work when asking a question. But overall they seem to have everything a family needs.
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September 2021 by Gerald bohn
The staff in the eye care center are finominal
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August 2021 by Alexis S.
Pulled up around 5 to pick up a door dash order. First, we called the number on the sign and the phone was not answered. Once we finally were helped by a worker (who I had to track down on foot by the way) we sat waiting for about 30 minutes. After all that time had passed we decided to call the store phone number. This also went straight to voicemail. After almost an hour of waiting we were informed our pick up wasn't even ready and that we should just cancel it. They said they will just send another driver later. Almost an hour of our time was spent waiting and we left the parking lot with 0$. Do NOT go to this Walmart. The service was not good.
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May 2021 by Darlene D.
This Walmart is the best around as far as cleanliness. My issue is that after calling over and over again and no one ever picking up at the service desk. I finally went in and asked the girl in service and she said we turn off the ringer! What???
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May 2021 by Kimberlee C.
THE.ABSOLUTE.WORST.WALMART. They have so many empty shelf's, so many things opened and out of place. And the garden area! Who ever has control of that are is wasting money and killing all the plants no one will buy because they are dead. I'll take pictures and post next time I decide to go in there...prob not anytime soon.
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April 2021 by Matt V.
I showed up at 10:43 it says they close at 11, I had 17 minutes to look around and shop to grab one thing I'm working on and the bitch at the door lied to me and said they were closed put down that you close at 10:30 or 10:40 or whatever but don't fucking lie to me. I'm heated at that fat old bitch at the door whose only job is to tell people "put a damn mask on!!" And "we're open for almost 20 more minutes but you can't come in" I bet she needs dick that's why she's being such a cunt but don't hate on me cuz a playah getting pussy!
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December 2020 by Aaron T.
The upside is the price. The every day low prices. The customer service takes a beating for the price. Some locations can be invasive with their loss prevention and checking receipts more than once before exiting the store. These stores can be messy and there often aren't workers ready to help customers. Of course we all know they essentially make you the cashier and bagger.
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December 2020 by Mike M.
Fuck this place and they're lying ass employees . Especially the black haired fucker that works near produce telling me he can't scan a bar code that I have to check the quantity of something
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November 2020 by Anthony B.
Worst Walmart in the area. Nothing is ever in stock and stuff are always in the wrong spot. Go to Meijer or Kroger instead.
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September 2020 by Paul G.
Went to buy a large basketball hoop setup and needed help because it was too big for a cart. Could not find any staff in the sporting goods area to assist. However, the gentlemen from the tire center saw me wandering aimlessly and asked if I needed help. Told him my plight and he said he would assist. He found a large pallet cart and not only helped me load it, but brought it to the checkout and then outside where he waited for me to drive my van up to the door. Wow. He went above and beyond. Thanks.
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August 2020 by Debbie V.
My husband bought 3 pairs of work jeans in the morning. One pair did not fit, and due to covid the fitting room was closed. In the late afternoon he took them back to exchange them or get his money back. The service department was closed. He located a manager and asked her to get someone to help him. The manager said come back in an hour and someone will be back from lunch. He had no shopping to do, to come back in an hour. Funny how it's so easy for them to have enough people at check out to take your money, but they don't have anyone to refund it. I called corporate and they contacted the shelby twsp. store, which called us back. After a lot of excuses, Jordan the manager said he could take care of it for us if we came in sometime today. So why could the manager not takecare of it yesterday???? Think twice about what you buy there, think twice about shopping there.