Menards is a store for home renovation needs where customers have a mix of experiences. Many report a fantastic experience, calling it the store to shop at with prices that are too good to beat and an 11% rebate. Numerous reviews highlight generally knowledgeable, friendly, and helpful staff who provide great customer service, guiding customers to the right products and assisting with carrying items and sorting out online order issues. Some customers have spent thousands of dollars there, completing large projects, and note that problems like missing or broken items are often taken care of quickly with helpful and friendly department employees. However, other experiences are less positive. Some customers report instances of poor customer service, including employees giving incorrect product information and management refusing to accommodate simple solutions, which created stressful situations. There are complaints about a restocking fee being charged for an employee's error and dissatisfaction with management decisions. These negative interactions, described as disastrous or involving goofy management, have led some long-time customers to stop doing business there in favor of other stores.
Always a fantastic experience at this Menards one of the few locations that you can practically get everything for your home renovation needs. The staff are generally knowledgeable more often than not. I find myself walking away with more than I actually need at the store. The prices are too good to beat
June 2025
It's getting to were it takes to long to load,hard to find help in the yard
June 2025
I was looking for an associate. I did not catch his name. Older gentleman, he helped me to find some goggles. I thought the goggles would be over there by the lawn.Mowers, and he guided me in the right direction. This is the store to shop at.
