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December 2024 by Diana Hindley
Andrew & Erica helped my daughter get a camera case off her phone. Such sweet people!
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December 2024 by Cody Pigeon
Carly Erica helped out great today and shorted me out quick and fast great service
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December 2024 by Nancy Bliss
I went to the South Lyon location looking for assistance with a new phone and plan. Andrew helped me with both, explaining everything with patience and kindness. A few days later my new phone arrive and Erica configured my new phone, spending a lot of time with me. She is very kind, patient and pleasant!! I also met George, a very sweet young man who assisted me as well. I can't say enough about the excellent customer service at this location. I would highly recommend them. I'm a senior citizen and needed much help, lol.
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December 2024 by Briana Smith
Walked in just two days ago and am very impressed! Waited two days to recieve 4 new galaxies and Karley, Andrew and Erica were so helpful. They all went above and beyond to make the switch from metro to T mobile as smooth as possible.
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December 2024 by Tammy Blosser
Working with Erica is always a great experience. If something doesn’t work out one way she will find away for it to work for you.
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December 2024 by Jeremy Knack
Erica was awesome added a 4th line and there was issues day or 2 later. Called her up explained issues and within a couple hrs she fixed it. Great service hands down. And .... and she is great to look at. Thank you hun for being on top of it
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December 2024 by Jeff Weatherup
Edit: Erica from this location contacted me and has been working to resolve the issues. I appreciate this customer service. I will update my review further when the issues have been resolved to my satisfaction.
Dishonest. This location will bait & switch you. I was told that I could reduce my bill to $25 per line by adding one more line. I was told that I could add that line to a new Apple watch and that there was a deal going on for a new Apple watch at $1 per month. One month later, I come to find out that my bill has increased by over $50 and there were multiple other charges regarding the watch. I went back to this location to ask what happened and was told that the watch was not eligible for that particular deal, they would not refund the added expenses that I was never told about, and that I would have to go to a completely different office (unrelated to this one) to dispute the charges. Near criminal in how I was treated.
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December 2024 by Tamara Kopins
Erica is the BOMB love coming in here very helpful and knowledgeable 🎉
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December 2024 by Jay
Walked in, the store Associates are very welcoming and awesome, I worked with Andrew and he was very patient and helped me through all the hurdles and made my experience very seamless, he is very knowledgeable and knows how to help the customer. Very satisfied and definitely will come back.
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December 2024 by Joseph Gaffka
Andrew graciously assisted me with the transfer, and we engaged in a viewing of the film "Chain Reaction."
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December 2024 by Gary Veraghen
I would like to give a better review because the sales persons were very nice however their service is not commendable. This is the second phone I have purchased from this store and the second time I was charged for insurance (Protect Advantage) and upgrade (Next Up Anytime) fees that I never authorized and was never explained about. The first time I excused as a possible mistake, however, this is now the second time, so I believe this was intentional and I believe is a deceptive practice to enhance their sales on customers who may not be paying attention to their charges. When I returned to the store, I was told I had to call AT&T to make the corrections. I spent over 25 minutes on hold and another 15 minutes with a representative to correct the issue. Buyer beware when shopping at this store.
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December 2024 by Kimberly Bankstahl
Erica was incredible and extremely helpful! Thank you!
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November 2024 by Dustin Wilder
I would love to give 5 stars because the people here have wonderful personalities but while transferring my old data they must have only downloaded what was on the cloud because I lost all my pictures and files in my storage. 13 years gone.
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November 2024 by dom gabrielli
Karley was so patient, kind and very knowledgeable.
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November 2024 by Elizabeth Abraham
Karley was excellent in helping my husband and myself with new I phones. She was knowledgeable and helpful and very patient
