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January 2024 by Ryan
No more tellers at this branch, I have been a loyal customer for 15 years and i will be looking for a new branch because of the virtual tellers
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December 2023 by Denise D
Once a friendly local bank, now I have to waste 15 minutes talking to and taking orders from a robot-like figure lurking somewhere behind a screen. A simple deposit that a competent human could have completed in 2 minutes. But the two humans in the building merely sat and chatted with each other, eating cookies. No wonder banking fees keep increasing with this waste of payroll.
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December 2023 by Maclain Canfield
DO NOT USE - PNC refunded a check I wrote to my significant other because they thought the signatures didn't match (they clearly did) and failed to alert me, causing her to have returned check and subsequently overdraft fees. The South Lyon branch manager (Paige) specifically said not to try and write another check as they can't guarantee it won't also be flagged and reversed! The branch manager was extremely condescending and didn't work with me at all to rectify the issues or charges that came from this. Being a customer of them for nearly a decade doesn't matter. I'm actively closing out my personal and business accounts with them as a result of this and highly encourage others to do the same.
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December 2023 by Samantha Mann
Had fraud on my account of over 5k that PNC let through, accused me of the fraud, and is holding my money during a holiday. I’ve been with them for over 20 years and am done. What a terrible company that does not care about its customers at all.
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November 2023 by Dave Leland
They are 'Cashless'. Meaning there aren't any tellers and you must use the ATM to "cash" a check!?! I wish I'd known this before. I won't ever be using this branch again,
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November 2023 by Jen L.
Worst bank around since they got rid of their tellers. No managers ever available & atm isn't doing correct amounts (adding zeros) for deposits so cks are coming back NSF & then they won't re deposit them. They have you call customer service which is a joke because you are put on hold (30 min at a time) & passed from person to person with no resolutions. I personally have had this & other things happen & nobody can resolve them. Closing my accounts & taking my business elsewhere
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October 2023 by Natalie Fearer
BARB IS THE BEST the kindest lady I've ever met in my life. Thankful for her help, considering the guy I talked to on the phone was mean. Thank you Barb, you deserve a raise.
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September 2023 by Mackenzie
Do not use PNC they are a scam. They will change your passwords and usernames to your online banking.
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June 2023 by E P
The future of your banking experience right here people. This branch of PNC much like others have now removed humans from every aspect of your banking experience. The office is now closed but yet they still say they are open and their communication to customers was something exciting has happened. You now get to drive up to either the ATM for a video teller machine which I've never seen before but here they are. Putting another industry of people out of jobs. What's the purpose of banks again????
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May 2023 by Laura Reid
PNC Bank has the WORST online banking website and app. It is down more often than working. This causes my card to be declined when I have money in my account due to the fact it can't connect to their server. For a company this size, it is absolutely ridiculous that they don't have a site or app that actually works. I am beyond frustrated with this bank due to their sites, and will most likely end up switching banks due to these issues. It's absolutely ridiculous.
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April 2023 by Daniel Davenport
Generally satisfied, but recently got this notice:“On or around April 14, 2023, this branch will undergo an exciting transformation. The branch will still be open, however, the inside and drive-up teller windows will no longer be available.”How is this an “exciting transformation”? So you want to give us less service and this is exciting? Confused.
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November 2020 by Natalie Cottingham
Barb at the South Lyon location was so helpful and kind. Within the first 10 mins of talking to her I knew she genuinely cares for her clients. Thanks so much Barb! Would definitely recommend going to this bank.
