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February 2024 by Jacky P
Switched to virtual tellers but have a live person standing there to tell you that you need a live teller at a other branch... what's the point
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February 2024 by Mimi Leah
Negative 5...not even my bank. Making a deposit for work..4 employees in the branch doing nothing. No tellers. They want you to go out side or stand ib their cold vestibule and use a video teller. Whosever idea this was should be fired.
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January 2024 by Ryan
No more tellers at this branch, I have been a loyal customer for 15 years and i will be looking for a new branch because of the virtual tellers
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January 2024 by Denise D
Once a friendly local bank, now I have to waste 15 minutes talking to and taking orders from a robot-like figure lurking somewhere behind a screen. A simple deposit that a competent human could have completed in 2 minutes. But the two humans in the building merely sat and chatted with each other, eating cookies. No wonder banking fees keep increasing with this waste of payroll.
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November 2023 by Maclain Canfield
DO NOT USE - PNC refunded a check I wrote to my significant other because they thought the signatures didn't match (they clearly did) and failed to alert me, causing her to have returned check and subsequently overdraft fees. The South Lyon branch manager (Paige) specifically said not to try and write another check as they can't guarantee it won't also be flagged and reversed! The branch manager was extremely condescending and didn't work with me at all to rectify the issues or charges that came from this. Being a customer of them for nearly a decade doesn't matter. I'm actively closing out my personal and business accounts with them as a result of this and highly encourage others to do the same.
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November 2023 by Dave Leland
They are 'Cashless'. Meaning there aren't any tellers and you must use the ATM to "cash" a check!?! I wish I'd known this before. I won't ever be using this branch again,
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November 2023 by Samantha Mann
Had fraud on my account of over 5k that PNC let through, accused me of the fraud, and is holding my money during a holiday. I’ve been with them for over 20 years and am done. What a terrible company that does not care about its customers at all.
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September 2023 by Mackenzie
Do not use PNC they are a scam. They will change your passwords and usernames to your online banking.
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September 2023 by Jeffrey lovelace
The idiot in the center office when you walk in straight to the back is a condescending incompetent waste of time I can't pronounce his name but we will call him Habib this man is useless and should be removed from his position
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May 2023 by Rose Button
Bank does not care for costumers put in machines that don’t give receipts takes 45 minutes PLUS to wait in line to find machine can’t do. Bank needs to close if they can’t afford to have real tellers that can get things accomplished in reasonable time.
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May 2023 by E P
The future of your banking experience right here people. This branch of PNC much like others have now removed humans from every aspect of your banking experience. The office is now closed but yet they still say they are open and their communication to customers was something exciting has happened. You now get to drive up to either the ATM for a video teller machine which I've never seen before but here they are. Putting another industry of people out of jobs. What's the purpose of banks again????
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April 2023 by Daniel Davenport
Generally satisfied, but recently got this notice:“On or around April 14, 2023, this branch will undergo an exciting transformation. The branch will still be open, however, the inside and drive-up teller windows will no longer be available.”How is this an “exciting transformation”? So you want to give us less service and this is exciting? Confused.
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July 2022 by Laura Reid
PNC Bank has the WORST online banking website and app. It is down more often than working. This causes my card to be declined when I have money in my account due to the fact it can't connect to their server. For a company this size, it is absolutely ridiculous that they don't have a site or app that actually works. I am beyond frustrated with this bank due to their sites, and will most likely end up switching banks due to these issues. It's absolutely ridiculous.
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April 2022 by Manjula Khot
Worst bank. I regret opening my account in this bank.
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March 2022 by Laura Roberts-Baier
Office smelled extremely heavily of perfume. Tried to set up an account with specific mobile features and was told, not problem. Now I found out it isn't available for my business account. Waste of my time and pnc is clearly a decade behind other banking institutions. Hour of my life wasted and a headache from the stink to show for it.