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April 2024 by Genevieve White
I’ve been coming here for around a year and a half and every experience has been as great as the last. I’ve never had a negative experience here, and the employees are all so wonderful and engaging. This is the closest and the best Starbucks to my house, and I will continue to come here!
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March 2024 by Danielle Hopkins
Chad, Linda and the rest of the team are beyond amazing! Always smiling when you walk in. Genuinely care how you are doing and what they can do to take care of you. They make the best drinks. Makes my day every time I go to see them. Quick and efficient too.
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January 2024 by Haley Melin
As a disgruntled customer, I have visited this location multiple times and unfortunately witnessed a decline in its quality since its opening. While it's understandable for a new store to have some initial issues, this store continues to be chaotic and has now reached a point of being out of control, as was evident during my recent visit. I patiently waited for 45 minutes for an order that I had placed at the register. When I inquired about my order, the staff seemed clueless and had to ask me what I had ordered before remaking it. It was clear that they lacked the ability to handle pressure and were disorganized.While there are a few employees with positive attitudes who are still learning the ropes, there are others who clearly do not want to be there and make it evident to customers. My advice to management would be to ensure that your employees acknowledge and engage with customers. Additionally, it is crucial to replace the employees who spend their time on their phones, only socializing with their coworkers, and delivering suparb work. Starbucks, please tighten up your operations. It's truly disheartening to witness such a decline.Lastly, fill the drinks to the brim. Jesus! We are paying a significant amount, around eight dollars, for a large drink, and it is only fair to receive the full amount we paid for. During my 45 minutes of waiting, I was astounded by the number of drinks that were being thrown out on the counter, filled only 3/4 of the way. Please address this issue and ensure that customers receive their full portions.
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January 2024 by Amy Heisner
Love the cold
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December 2023 by Erik Kegelmann
Received the wrong order twice here and left before realizing this. Watch your order!
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November 2023 by Robert Wigner
Too many snobby people and
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October 2023 by Dawn Davis
Great drinks and service so
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August 2023 by Beverly Polasko
Waiting on line for coffee for a half hour with 3 people working behind the counter and only 3 people ahead of me. Give me a break!
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June 2023 by Jill Marie
My daughter loves Starbucks, anytime we pass one, we need to get her chai tea with cold
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June 2023 by Lee Yelinek
It's typical Starbucks with the "I don't want to be working here today" attitude.Parking: It's in a Kroger so the parking lot is always fullWheelchair accessibility: Plenty of room for wheelchairs
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October 2022 by Zachary Valdez
☕☕☕
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October 2022 by Eric Lewandowski
Fantastic team who gets to know each customer on a personal level. The recent addition of mobile orders great adds to the ease or ordering and pickups at this location as well. Great experience!
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September 2022 by J A
Ever since their staff and management changed, their customer service completely went downhill. They are rude and impatient and go out of their way to do as little as possible. It's like they intentionally try to make the minimum money they can. If you want to pay with the app or a gift card, or even buy gift cards for that matter, they act like it's the biggest inconvenience ever, even when they arent busy. I tried to purchase 4 gift cards and they told me it was impossible, they can't process that many, and they were only trying to help me keep my card from being declined. Granted if this was true, there are many ways this could be solved (pay with cash, use different credit cards, etc) but it was clear they did not even want to make an effort. I went up the road to New Hudson Starbucks and they completed my transaction fast and with a smile.
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September 2022 by Mark Alestra
Some of the best wings I have had
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August 2022 by Buffy Lind
Wonderful staff. Friendly and helpful.