-
March 2024 by nicole young
Please dont go here. Worst customer service. Atleast in afternoon...Noone even waiting.. woman waited on me with a attitude. Got my order wrong. Blamed it on me. Good times. Will not be back here.
-
February 2024 by Alicia Campbell
Went in to order drink for my daughter, had to wait for the staff finish their conversation, they did see me standing there, but they didn’t care. When the guy finally came up to take my order he just stood there, no greeting, no what can I get for you. Will never go back! I work in the food industry and this is a great example how NOT TO ACT!
-
January 2024 by Becca Jackson
Just went there today - called before I came because my gift card didn't work online when I tried to place my order. I called ahead and they said that they can't take any orders over the phone - their only option is in person, website, or their app. So I came in store. When I arrived there is a giant sign in their door that says "online orders only". When I came in, I was told the same thing but when I mentioned I had called ahead, she then took my order but forgot my side when handing me my order. The food/smoothies are great. But this location seems to be struggling - hope they can figure it out. The girl making the smoothies was nice.
-
December 2023 by A
This place is terrible because of the manager Anna. She literally stole my food and threw it away and refused to give me a refund. Anna is so nasty and disgusting I can't believe she is around food and customers. I called patty (owner) and told her my situation. She promised me a refund but I still haven't gotten one and i called several times and i only get her voice mail now! They can't keep employee's too because they all hate Anna becauseod how rude and disgusting she is. Anna is fat and disgusting and I watched her cough on the food and rub the snot from her nose while making the food! I have already told everyone i know about this place and the nasty manager anna. And I'm even taking it a step further because anna literally stole from me. Look how many 1 star reviews this place has! I hope is goes under! This is the only tropical smoothie place I've been to that has nasty food and a nasty manager! Never going here again! I hope you enjoy keeping my $23 when you could've just simply refunded me from anna stealing my food and throwing it in the trash. Shame on you for allowing this patty!
-
December 2023 by Katie Wilson
No one was happy to be there, empty but service was slow, restaurant always a mess, and only one door unlocked the rest are all locked....
-
November 2023 by Regan S.
I normally love their smoothies but this one i just got has so many ice chunks and it wasn't as smooth as it normally is. I will say the service was fast which was nice. I just wish the smoothie was good, i can barley get it up the straw, it's chunky and not blended fully. I'd still go back, hopefully they were just in a rush or short staffed
-
November 2023 by zdiga
Petite Islam boy was a huge help. And the food was delicious. Haram free!
-
October 2023 by Jason Branner
Had a smoothie today hands down best smoothie I've had here. Definitely recommend this place.
-
October 2023 by Krista M.
I had a great experience here. I will admit I have never been to a tropical smoothie cafe but I decided to try to. This one is South Lyon is was convenient. They had a huge parking lot. The inside was very clean. There was plenty of seating. I ordered a veggie wrap a mango smoothie. It was delicious. The order came out very fast. I are in the restaurant and I had a great over all experience. I will definitely be stopping at a tropical smoothie again. With how good everything. Was I can't believe I haven't been there before. It nice and tasty fast food.
-
October 2023 by Chris Bantau
No staff online only. Wasn't able to use purchased coupons. Should not be in business if you can't properly operate.
-
September 2023 by Alejandro Moreno
This was alright, order was wrong, smoothie was incorrectly made.Feels like whoever is at the cash register has no idea what they're doing.However, I can be understanding, if they're in training, that's fine.I couldn't exactly say anything, I had to hurry back to work since this was on my break.
-
September 2023 by Wyatt Akers
Not taking food orders 2 hours before close, the barista tells me? Yet people are still coming in getting their food orders, and the couple in front of me got one. Not sure if it’s a staffing issue but stupid.
-
August 2023 by Jay Tang
Our kids basketball team came here for lunch in between games. We filled the restaurant, every table, and everyone ordered smoothies and sandwiches. On our order, they missed a sandwich, and the staff were generous and insisted in offering the missing sandwich free of charge. The fresh sandwich and smoothies were delicious. Thanks for the great experience.
-
August 2023 by jack ketzbeck
Sandwiches are quite tasty. Military discount is so appreciated!
-
July 2023 by Scott Carlson
Won't take orders over the phone. Shut there kitchen down at 8. When they close at 9. Not sure if it's management or just young kids making these decisions. Food use to be good. Have had poor service lately. Won't be back
