-
March 2024 by Taya M.
I went to a CPL class on 3/9/24, this was my first CPL class so not a renewal. My experience was beyond horrible. The instructor that I had was Ebony Sankofa-Quilez. While teaching the class every other word out of her mouth was F**k, Mother F***er, S**t, just very foul language. We had to hear several times how she is from Mack and Bewick, trying to display that she is a tough girl very early on so we will know that she likes to "assert" herself. The students in the class weren't her homies, we were customers and professionalism would have been nice. The owner of this location is an older white guy named Bill. He is an attorney and was previously a police officer. I can't help but Wonder if this class was located in Birmingham or Bloomfield if this behavior would be allowed. The second thing is when we went to shoot. Ebony displayed no patience whatsoever. For students that may be nervous, she will make the situation 100x worse. She was yelling at the individuals in the class if we didn't pick up her 30 second lesson in the range right away. Yes, and if you go back off on her, she probably won't sign your certificate. I do understand that it is her job to keep everyone safe, however, as an instructor you do need patience and to remain calm. We didn't ask her to take this job. Then once everyone was back in the class together she took some of the sheets that we were shooting on and showed the entire class. I'm not sure what the purpose of that was other than to embarrass some of the students. She did tell us that she taught in DPS for years, I wonder what her previous school students have to say about her. From my experience, she was a horrible teacher. Towards the end of the class for the remainder of our time she said some opposite things than what Bill said in a video we watched. When some of the people in the class questioned her, she stated "you have to remember that Bill is 70 years old". This is who you have working for you Bill? I can't. At the end, she had the nerve to attach her business card to our certificates in case anyone wanted to take shooting lessons from her. No, thank you. I will spend my hard earned money with someone who has tact and professionalism. I won't be referring her or this company to anyone. Buyer beware. I have talked to others who took a CPL class at this location and their experience was a 100 times better and they were also fairly new to shooting. Obviously, they had a different instructor.
-
January 2024 by Rashaad B.
The range itself is nice. I have Zero complaints there. The people that handle the range are WONDERFUL! The customer service on the other hand is shaky at best. There are usually 2 gentleman behind the gun counter, a smaller framed guy who seems to be decent, then a taller heavier guy who is very inattentive, disengaged and overall couldn't care less. On the off chance that he Does offer assistance he pushes the most expensive product and speaks to you as if you know nothing. Honestly I'd travel 35-45 minutes out of my way before I'd spend one penny on any firearm they sell.
-
December 2023 by Richard P.
Terrible customer service, charged me for working on a brand new gun I purchased from them that was malfunctioning.
-
December 2023 by Raul Villalta
Went to thr range. The team members were Welcoming. Prompt. Range master was knowledgeable. Clean kept. Electronic target line took a minute to learn, once thst was down it was nice to be able to enter the distance we wanted to shot at and have the system take the target there. Didn't buy any guns, ammo, ammo was pretty expensive, but that has become somewhat normal these days.
-
November 2023 by Adam Shindler
This review is for the online CPL course. It was very informative, super convenient and made me feel confident to carry. Going into the store for the range portion was easy too. Recommend.
-
November 2023 by Nataija Thurman
Great experience purchasing from them, Jonah was great and I felt super comfortable coming in as woman
-
September 2023 by Crypto Drone
Best gun store in MichiganI went here to get my CPL and I purchased 5 firearms from themThey are super polite and treat customers the way they should be treated and the fire range is amazing
-
August 2023 by D'juan J.
Honestly, I don't have any complaints. It is a new building, so everything looks very modern. They also do CPL training classes, which I have taken and enjoyed. I would definitely recommend.
-
July 2023 by Stanislaw Ladd
Well, I was slightly leary due to some of the reviews I read so I called ahead and checked and they were nice and inviting so I came in. Long story short I met with 5 employees throughout the process and EVERY single employee took the time to answer my questions. They were ALL very kind and courteous. I never got ignored or pushed aside. Even when they were busy they took time to help me as well.I took the CPL class and thought they did a good job. The marine at the end that teaches on the range knows his stuff, he was a blast to learn from.I have nothing but nice things to say about the employees of this establishment. I would highly recommend coming here as they seem to cater to all kinds of shooters from beginners to advanced.I will be back even though it's about a 1 hour drive due to the quality customer service.
-
June 2023 by W C.
In my opinion this place is trash. They have trash customer and their prices are way to high
-
June 2023 by Gordon Williams
Excellent customer service with a knowledgeable staff and a good range. Can't give 5 stars because $85 for a transfer fee is just ridiculous. Get your transfers at any other FFL, they usually average $30-$40.
-
June 2023 by Nikki Banz Music
Always friendly and informational love Sam He always treats me well over the years. Bought both of my firearms from here at reasonable prices and just a great time on the Range!
-
May 2023 by Danielle Feaster
Quick but thorough CPL training. The staff is super friendly and helpful. Highly recommend.
-
May 2023 by Ashley Feaster
Quick but thorough CPL training. The staff is super friendly and helpful. Highly recommend.
-
April 2023 by Tiffany Wall
Came in to take a cpl class and everything was great. I personally have experience with firearms and gun safety. The instructional videos were very well done. The staff were very nice and welcoming. It is a great class to take.
