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March 2025 by Mia Anderson
I went to the corporate office on 12 miles to try to get the trade in value any phone any condition. That lady was clueless to the point she started to winging her job. I called the 13 mile location. Gentleman was a pro. He knew all thre promotions and even look at ways to save money on my bill.
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November 2024 by Mia
Excellent work by Immanuel. He gave a totally unique and well perspective to this one of the greatest customers service ever in At&t
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November 2024 by William Winkfield
Service rep was very knowledgeable and courteous
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October 2024 by Deonta Cannon
Maurice and Immanuel worked diligently with me to ensure that my issues with my devices & billing were taken care of with no hesitation and I greatly appreciate it.
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October 2024 by Jessie Oglesby
The store manager, Emmanuel was professional and clear on all the details and deals that they have going on and made it easy to choose from.
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October 2024 by Arthur Montrell
Friendly service and well informed
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September 2024 by Stay Motivated
AT&T in Southfield Mi. OUTSTANDING CUSTOMER SERVICE. The store manger Immanuel and Maurice are top notch. Literally top notch. I Purchase 4 iPhones 15 pro and a flip. 3 phones got stolen in transit TWICE! And the manager and employee worked HOURS to help fix the problem and made sure everything was good. I came back to the store almost everyday and the employees made sure my situation was fixed. Made sure I was able to get my problems solved. Also made sure everything worked before I even left. Immanuel and Maurice were beyond patient. Went above and beyond. Christina and Maso help make sure my lines were connected even after hours and hours and waiting. Everyone in this store in particular did an OUTSTANDING job literally. I would definitely recommend coming here when purchasing or switching carriers. The honesty in this team is incredible.
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September 2024 by Devon Richards
Emmanuel is a great customer service/ Manager we had so much difficulty after having 2 IPhones 15 stolen in transactions, he was very responsive, understanding and attentive to my wife son and I there are no words to express this employee willingness to assist us he’s in no doubt a perfect asset to your organization, a hundred percent people person, we thank you on behalf of the Richards family 🙏
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September 2024 by LaTresha Howland
Maso greeted me as soon as I entered and assisted me greatly throughout the entire process! I had many questions and also purchased a new phone and many accessories thanks to his help.
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August 2024 by ken swain
Christina Walker absolutely went above and beyond with ultimate customer care and service! She took the time to aid me when I was very frustrated with billing and just know knowing pertinent information concerning plans and options every customer should know. Not only should Christina get a raise and promotion but also the person who hired her.
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August 2024 by Dwayne Atkins
Teresa did a wonderful job helping me out today and she was patient. I will be back to see her.
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August 2024 by Eugene Williams
The people at this store, Immanuel, Christina, Maurice are excellent people.
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August 2024 by sierra wallace
I’m not going to lie. I was thinking about giving up on my cell phone service until I met Christina and Immanuel! I have never been treated so kindly in a phone service store ever. They let us know in DETAIL everything that we were eligible for. We honestly got the hook up on so many things coming in for this visit. You can tell that they look out for the people and not just a commission check. No one, and I mean NO ONE has ever been as diligent and as caring as those two were. I swear they were like a perfect duo just taking care of their customers. And not only were they kind to me, they were very kind and attentive to every customers I seen walking in that door. From the bottom of our hearts thank you both so much! They are the ONLY PEOPLE that I will give permission to handle my phone service issues from now on. Those two need a raise! AT&T, they’re probably some of the main people keeping y’all in business. Please treat them well
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August 2024 by Terry Mann
It is very seldom these day to receive exceptional customer service and when you do it is important to acknowledge it. Thank you Christina for handling my phone upgrade with such care. It was greatly appreciated.
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August 2024 by Alesha Thomas
Christina and Emanuel were amazing. They lower our plan and magically increased our service. They also took the time to explain all our new services in detail. ☺️☺️☺️
