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September 2018 by William Skelton
Mighty fine support. Good pgkng and wrapping. Nothing missing. R John
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September 2018 by Bud Reveley
They went out of their way to cancel an order and send a substitute item and get it to me in 2 days! All was done by email. Beth is the best!
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September 2018 by Gary Anderson
Great product arrive before expected due date I'll order again great experience.
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September 2018 by Chris batiste
Initially had some problems with my delivery but they made everything right. got my parts to me next day and they worked awesome.Thanks Automotive Parts Factory for making everything right and showing that the customers do come first.
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December 2017 by Minh Nguyen
I purchased clear plastic car mats from Automotive and their swift delivery was appreciated. Upon receiving the mats, I decided that the product was not really what I wanted, so I contacted them for refund/return. Their reply made me feel as if I was being helped by a mom-n-pop shop :) They sent the labels and everything was set for return and refund. I did NOT get a refund immediately, however, they were very communicative. I emailed them about how displeased I was about the refund, and like I mentioned earlier about how they responded with a mom-n-pop shop feel was consistent with how the situation turned out. Quick Reply and great service. RECOMMENDED!
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December 2017 by Marbeya duran
I love doing Macanics jobs. This parts ate the best I never had problems with them.
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December 2017 by Scott Hall
I'm very pleased with the starter I bought. It was shipped to me quickly and easily a better part than the one I took off my truck.
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November 2017 by Michael Colwell
After receiving the product in a timely fashion I installed it into the vehicle. Suddenly I was under the impression I had installed the wrong parts. After calling the customer service phone number and leaving my information they were prompt to get back to me and very patient with my concerns. Later I had found the mistake to be my own. I would just like to let everyone know that the company did research the problem for me diligently and professionally and stood by their name. I would happily use their services again Yours Truly Michael Colwell
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November 2017 by dragonmas40
The product that you sent me was very good but a latch was bent but easy to fix. They were quite professional overall and covered my order. The only thing that didn't happen was they were going to send me a consolation product because at first what I ordered was backordered. It never came about but the product I received was what I asked for and in a fairly timely manner.
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November 2017 by Corey Cagwin
Easy to use website. The headlights I bought, fit and work perfectly in my Infiniti. Product was delivered in less than a week from date of purchase. Will definitely use Automotive Parts Factory again for future purchases.
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September 2017 by Joe Huber
TERRIBLE company. i ordered one part and got it in the mail. a day later they emailed me saying that they mistakenly shipped me two parts instead of my one part i ordered and that i need to return it or they will charge me for it. how am i supposed to return something i don't have?? also they sent me another invoice showing two parts but i have my invoice that shows only one. you can see they photoshopped the second part in the invoice or something. i definitely DO NOT recommend using this company. their service is garbage and they will 100% try to scam you as they are scamming me now. I'll never buy through this company ever again and i strongly advise everyone the same.
