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November 2023 by Wesley Ambers
99.9% sure this vet called animal control on us because we wouldn't spend over $1,000 on tests. I'm astonished. Do not go here.We are new to the area so didn't go to our normal vet, we wanted to find someone local to begin a relationship with, unfortunately we tried doing that here. Our dog has always been underweight, it's never been an issue. Our normal vet ran a bunch of tests when we first got her and knows she's fine, this is just the way she is. She's a happy, healthy, loved dog. But Banfield wanted to run all of these tests on her that brought our bill well over $1,000 and tried guilting us into doing it. I politely declined and said I'd refer back to our original vet as the amount of money she was trying to charge us was absurd over something we've already had dug into. I even offered to have the paperwork sent over to them, they didn't care, they said they go off of what they see, and they want all these tests done.A few days later animal control showed up to our house, NO JOKE. They were there "about a skinny dog" that someone called about. So I introduced them to our pooch. They weren't even slightly concerned and even gave us some free dog toys and stuff, it ended up being a pleasant interaction that (surprise) they were not concerned about.Animal control read me the statement that caused them to come out which incorrectly referred to our dog as the wrong breed, which was the same incorrect breed Banfield said our dog was. Nobody else has ever mistaken our dog for this breed except for Banfield, and now animal control a few days later. Long story short - I found a local vet and just got our dog home from there, he took good care of us as well as our pooch and wasn't concerned over her weight, I will never go back to Banfield.I am still in shock that a vet representing a corporation did something like this, I will probably be contacting a lawyer.
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November 2023 by Billy Anderson
This is the worst veterinary practice I’ve ever been to, and there’s no close second. On top of their incompetence the vet and vet techs pushed extra services on us in the same way you’d expect at a cliche oil change place, only this was so aggressive and absurd itd be the equivalent of an oil change place telling you if you don’t change your air filter your car would explode. They’re also absurdly expensive.. I guess what I’m saying is, why even go here? Go somewhere else, you won’t regret it
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August 2023 by Sarah Henson
Stood there 20 minutes and nobody acknowledged me while somebody was at the front desk which made me late when I was early, and then they are very unaccommodating, shows they don’t care about the animals at all, wish I would have looked at the other reviews before I booked an appointment here
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May 2023 by Sweet SadieMae
Had a very positive visit with this clinic..appointment was make accordingly to my schedule, receptionist was very cordial and helpful. The clinic was clean and my wait time as less then 10 minutes to see the doctor..my pet was handled with care and concern..we had a private room and I and my children were allowed to see and watch the exam and speak with the vet..hour and a half later we picked our little dog up and the experience went without a bad issue or safety concerns.
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May 2023 by SweetSadie 248
Had a very positive visit with this clinic..appointment was make accordingly to my schedule, receptionist was very cordial and helpful. The clinic was clean and my wait time as less then 10 minutes to see the doctor..my pet was handled with care and concern..we had a private room and I and my children were allowed to see and watch the exam and speak with the vet..hour and a half later we picked our little dog up and the experience went without a bad issue or safety concerns.
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March 2023 by Andrew Master
Service has been bad as of late. Signed up for an early drop-off and was told I had to wait more than an hour for the doctor to arrive. Unacceptable.
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December 2022 by Juanita Karana
PLEASE do not go!!!!! We took our German Shepard/Husky for vomiting it was the worst mistake we made the Dr. mumbled through his mask and had no clue what was a matter with our boy. In his own words and almost $1000 later he couldn’t find anything wrong and that we could seek a second opinion!! Our boy had stomach cancer and is in heaven. They should be Sued for malpractice!!!!!!!!
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December 2022 by Charisse S.
The techs were super sweet to our dear girl who had just delivered 11 puppies 2 days prior. They treated her like a princess. They brought her a blanket as we waited to be seen, they came in many times to pet her, and we even watched some doggie YouTube videos in the waiting room. The vet was one of the most competent vets I've met in a while and she sat on the floor with our sweet girl as she talked to us. My husband and I were so pleased. The vet and staff eased my dog's fears- at a very vulnerable time in her life. I have switched her records to this location.
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November 2022 by James F.
We recently moved to Michigan and one of our senior dogs (16 years old) suffered kidney failure. We were able to spend another week with him thanks to a low Phosphorus diet and medication. When it came time to have him put to sleep, everyone was extremely kind and respectful. We arrived for our appointment and were immediately taken into a room. The nurse was extremely kind hearted and walked us through the process and options. The doctor administered the drugs and kindly prepared his body for us to take home for a burial. I can't stress how helpful it was for the Banfield team (inside the Petsmart) to make this easy. We have been through this countless times over the last 50 years and it's never easy, thank you to the team at Banfield.
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September 2022 by Johnny ontheSpot
Watch how these people take your pet in and you will quickly see how they will be treated behind closed doors. They do not care. It is just a business to them. A sorry thing for a vet . Compassion for animals is a big expectation when taking your furry kid into the vet. They have no use for that. They just do not care.
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September 2022 by Alex Foster
I just found out from another (much better) Banfield location that the doctor at Southfield noticed a heart murmur in my kitten over NINE months ago and never told us. Wouldn’t you think that’s something that pet parents would like to be informed about? From the front desk staff to the top vet, communication sucks all around. Do better.
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September 2022 by John Adams
Young lady at the front desk put the wrong birthday down for my puppy. They charged me for an adult dog package when brought to there attention I was told they had to go with the Contract even though their employee made the mistake. Be leary.
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August 2022 by Rachel Otto
Great staff. They took good care of my cat. They are a bit on the expensive side.
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August 2022 by Cynthia Reynolds
I have a health insurance plan that I pay for every month for my dog. They never have appointments available to see him. The wait is usually 2 to 3 weeks so that is very frustrating when you have a sick pet.
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August 2022 by akilah Gayton
Very poor pet care. They lack genuine compassion for my golden doodle. The customer service could be better in regards to communications