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January 2024 by Tesha P.
I spend way too much money in this store. I love fragrances! I purchase different fragrances for my car, house and my body. They have the best selling candles and some people live for "Candle Day" which the 3 wick candles go for $10 they usually like $26. You better get there early, people be standing at the door way before they open on those days. If you sign up for rewards club you get points for every dollar you spend ( it definitely adds up) and you'll earn free gifts. Look for new fragrances that they constantly add to the line up. They also sell men fragrances also. I have purchased some in the past and they guys have loved them. They even sale merchandise for men beard care. Durning the holidays look for mega sales on merchandise. Definitely stop in and see what products you can stick your nose in!
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January 2024 by THE GROUP THERAPY CREW
Very busy nice workers
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December 2023 by Lena Whittaker
The Southfield location has the most kind and helpful staff!They're Awesome!!!!
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December 2023 by Sydney Burrell
Return policy seems to be determined by whoever I’m talking to. Tried to even exchange a fully unused candle that came in the mail, still charged me a few dollars but that was alright. A random worker come and says I need an id. For what? Worker didn’t even know until someone else tells them to do it so obviously the policy is not consistent.
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November 2023 by Shaniece Hopper
Terrible! Looks run down in the lot! There were like 10 associaties in this little store and only 2 of them greeted me! They barely had any of the fragrances I was looking for! Wasted my time and money! This place needs to be shut down! Very subpar customer service!
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October 2023 by Cherri Mullins
They were super helpful at this location!Just want B&BWs to bring back SUNWASHED CITRUS!
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September 2023 by zaynab zaynab
Kindest B&BW employees I’ve ever come across in the entirety of SE Michigan. Kaaren and the other woman on shift near the door are so uplifting and pleasant.
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August 2023 by Naura E.
This location never honors the online offer. So don't waste your time driving here. I was told that a shower gel is in a different bottle than the one online so the offer isn't accepted today. Last week the manager refused to sell me laundry detergent. Claiming corporate told her "it's not for sell." Well what exactly is Bath & Body works in business for. This is the worst most unaccommodating, disorganized, unprofessional, nasty staff ever! Go to any other location. Trust me.
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August 2023 by Lea Johnson
It was a very good experience I hadn't been there in a while the sales person was very nice and friendly I will be back was lots of fun trying on different soaps at the sink they have for you a definite return on my list anytime?????
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July 2023 by G Bid
Extremely rude and poor customer service. Don’t bother with this location.
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July 2023 by MG in the D
The associate was rude, she left in the middle of my transaction to start ringing up her friend who was buying items for the both of them. The store manager needs additional training and refused to give me her boss's name. I complained to the store engagement dept and requested a call back from the district manager, which never happened. I attempted to order same items online but after 1.5 hours the CSR was unable to process my order due to technical difficulties. I have lost ALL confidence in BBW because at every level they care nothing about customer service.
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June 2023 by KITISHA jOHNSON
The cashier was very nice. I just don't like people watching me like I'm going to steal, but the lady and the gentleman that helped me made my day.
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May 2023 by David Manning
Everytime I want to use my rewards. It is always out of stock and never available for pickup in the store. Nothing that you like is hardly ever available in the store??
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May 2023 by Elaine Tutwiler
Nice place to shop for "thank you" gift for others & yourself.
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April 2023 by Genia Fisher
Put my order in online and picked the order up after work.
