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December 2023 by Rooha Haghar
We had a great experience here. Ivan, the chef, was very kind and the breakfast he’d prepared was amazing! The staff is very sweet and friendly. If you stay here, I hope you meet Ivan and say hello to him :) he loves when people eat the food he cooks so be ready to eat lots at the breakfast buffet!!!
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December 2023 by Gypsy Rose
3 stars ONLY because of IVAN. Otherwise, this place would have been an easy 1 star.Ivan deserves more stars, so If I could recommend anything, it would be, do not skip the breakfast buffet. The gentleman who runs the whole breakfast area is top-notch when it comes to politeness, cleanliness, and presentation. This man should be working in a top-tier, very expensive restaurant as a manager. As you can see from my profile, I am a very honest person with reviews.The breakfast was by FAR the best part of our 2 day stay..------------------------As for the hotel itself... no fridge, no microwave, for the price paid, it was absolutely not worth it. My room was very barley clean, my mom stayed in a room as well and a board under the sink fell on her feet! The shower looked great, but there was lack of water pressure was unbelievable. Again, for that amount of money?!?! ... and with a Raddison name, I expected a Hilton rival experience.. I left feeling more like an econo lodge experience. I was even offered to buy dr**s for 25 bucks by a guy standing outside who clearly just walked out of the bar on site (which is unreasonably loud and leaves only far parking spots for actual hotel guests..Again Ivan is beyond amazing...Hotel just no ?Noteworthy details: Ivans amazing breakfast buffet
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December 2023 by Samiyah Jade
The staff was super nice and helpful. The heat in our room went you and they gave us a new room with no problem. Breakfast was amazing and the service was stellar. I didn’t catch his name but the man working in the kitchen was literally so nice and helpful it felt like a 5 star resort. I’ll definitely be back!
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December 2023 by Roger Rowan
Stayed on a Friday night, was disappointed by a bunch of obnoxious locals gathered in the parking lot. They were loud even though we were on the fourth floor and as an added bonus when we left on Saturday we found puke all over in front of the building. I realize this property has recently changed owners, perhaps it will improve but it is not off to a good start.
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December 2023 by Douglas DK Lee
Good location, Nice roomSpecially breakfast ?They do charge $10, but I do not want to complain because Ivan, who work there he has a professional mind. excellent service ?See you
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November 2023 by Hugh Bayne
Rooms and hotel were very outdated. Hotel desk staff was very rude, and customer service was definitely not a priority. Security guard reeked of weed every time he walked by. Hotel even charged our credit cards for the stay multiple (3x) tying up our funds while traveling. The manager never was on property to speak about it. Several families in our large group had to get different rooms due to their room being dirty or gross items never cleaned out of the room.On a positive note, the breakfast server Ivan was amazing and had a fabulous setup. He was so friendly and helpful to everyone amd welcomed/helped them as if we were his own family. He should be the GM of the hotel. Thank you, Ivan, for being the diamond of the hotel. Hotel bar was decent, however, they definately werent prepared for our group having only a bartender to tend to us for food and drinks.Other than Ivan and his breakfast layout, I personally would stay elsewhere if given the choice.
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November 2023 by Rob Frost
The hotel was fine, but I’m very disappointed in the response I received after leaving my pillow at the hotel after checkout. I realized 6 hours after checkout that I left my $140 pillow in the hotel. That soon after checkout there is no reason my pillow should not have been easy to recover, instead I was told to call back later. I proceeded to call back the next 4 days with no answer and 8 days after my stay they called to tell me they officially can’t find my pillow and there’s nothing they can do.Note to hotel: if you find a lost item, it should be very easy to call the guest to unite them with the lost item. You have a built in system that should make this easy. Show just a little care and a lot of frustration could be avoided.
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November 2023 by Abbie Cummings
This is one of the nicer hotels, but just a few critiques. The sheets and pillow cases were sooooooo wrinkled like they just threw them on, the iron in my room didn't work, missing towels and the lady at the front desk didn't listen when I told her what card to charge for incidentals. She was too busy being nosey trying to find out why I was there instead of her doing her job the correct way. Also, why is there no smart TV.... This is not the Motel 8, just saying.Noteworthy details: See the review
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September 2023 by David I.
I was here for a conference, and some years ago for a company holiday lunch. The conference rooms are not well ventilated and the chairs are very uncomfortable.Some of the restrooms need to be disinfected throughly as they have lots of bugs.Staff could be nicer by doing simple things like having the front desk staff greet guests by saying "hello" instead of being in their personal phones.
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September 2023 by Angelina Seay
I was able to get a room at the last minute. The location is great and parking is free. The negative was the tv remote needed new batteries. They didn't have hand soap for the sink. My husband said they gave him a small bottle of shower gel and said to use that because they forgot to order soap. They didn't give us the correct number of towels. We physically had to go get them. One day they didn't clean the room at all even though when we mentioned it on our way out the lady asked for our room number and said that she would make sure someone cleaned it.The shower needed to be deep cleaned. The floor of the shower had a hole and had stains. The carpet in the room had a few stains.
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August 2023 by Mr Smith
My room key kept dying. The hotel was crowded, so I had to park in the back and elevator wait was.... The desk clerk is friendly and helpful. The room is clean but needs cosmetic work performed. There is not a microwave in the room. I received text from the hotel, but my replies went unanswered.
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August 2023 by Chester Price
Came in town for a conference and I can say the room were okay but the restroom was not even worthy of a one star. I can truly say that the breakfast was on point. We must give credit to Ivan who prepares breakfast. He was out standing and his service made up for all the down falls in the hotel. Ivan was the best helper server we have experienced in travel. Also the front desk day shift was great. Overall I'd give this hotel 3 stars.Rooms: Restroom you had to walk in the shower to close the door. That's not cool at all. That needs to be corrected. Big down falls.
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July 2023 by Shatha Shakir
We didn’t have good experience with this hotel.We reserved 2 rooms. My son requested to change his room bc of the loud noise of the AC. They switched it for him.We left and came back late night and I found out that they didn’t clean our room or change the towel.I tried to sleep but the AC in my room was very loud like a generator in the room. I couldn’t sleep and was very exhausted. Left the hotel with bad experiences and decided not coming back. Bad customer service and not happy with the services.
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July 2023 by Kelcey Edwards
Just don’t stay here. Once we left the 1st floor we were greeted by a terrible smell. Basically smells like burning hot pee. The in room carpet was sticky all over. Air conditioner would randomly sound like a freight train. Rooms and bathrooms are small. Lighting was basically non existent by the bathroom sink/mirror area. With the price paid for our stay, none of these things should’ve been an issue. I had high hopes for this Raddison hotel and was sadly extremely disappointed.
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June 2023 by Cindy Spencer
Ivan is amazing! Talk about going above and beyond! It feels like a breakfast at a five star restaurant! He is so helpful and friendly. We loved his waffles!I highly highly recommend staying here for the breakfast ran by Ivan! It'll make your stay in Michigan friendly from the moment you get up!Food & drinks: Breakfast was included and Ivan made it amazing!
