Credit Acceptance provides auto financing, with reviews highlighting both significant support and serious customer concerns. Some customers express strong gratitude, stating the company worked with them to get a first vehicle and was fair and helpful during financial difficulties. Others describe positive experiences with customer service, specifically when resolving fraudulent payment issues. However, many reviews report major problems. Customers call the company a rip-off, citing extremely high rates and fees that add thousands, making the loan difficult to pay off. They warn that payments are enforced strictly, even if a customer is only days late. Additional complaints include agents speaking with disrespect and selling vehicles that develop mechanical problems shortly after purchase, leaving customers feeling stuck. Reviews emphasize that customers should be treated like they matter.
I was shocked that I was actually spent that I got credit from them they did a great job love it
January 2026
Very easy to deal with especially with processing payments
January 2026
A scammer got to my bank account and reverse my payments and my car note was one of them, I called them to let them know what happened, they put a credit on my account until the issue was resolved with my bank I love this company
