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October 2023 by Briana G.
Thank you so much Ebony ! I was suppose to come on here about a month ago! You helped my mom & I with an essential transaction. Your professional calm assertive & compassionate demeanor put our minds at ease. Thank you for your discretion warm & easy going personality. You will always be one the reasons we remain a member!!!!! Keep allowing your light to shine! You good people. PSCU has a rare one. You go Girrrrllll!
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September 2023 by Stephanie Jordan
We were provided excellent customer service from Shaina. She was very patience with our questions and explained everything throughly. She is definitely an asset to the Credit Union.
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September 2023 by CLEOTHA WILSON
To whom it may concern I CleothaWilson will like for the management team at pscu to know that shaina did an excellent job while helping me close my loan. She was compassionate and considerate and she's a keeper. And she is an asset to the company.
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September 2023 by Rachel Cook
My experience at public service credit union have been the best I have ever had. I’ve purchased 9 cars in my lifetime and this was the best experience ever with Shaina.
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August 2023 by Lisha Sly
For the outstanding service given by Sammy… very pleasant, knowledgeable and thank you. Public Service Credit Union for hiring such valuable employees….
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August 2023 by Gina Carter
Shaina was the absolute best and very helpful on me with my account. Thank you again!!
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August 2023 by Rhonda Lide
My experience at public service credit union have been the best I have ever had. I’ve purchased 9 cars in my lifetime and this was the best experience ever with Shaina. Shaina was so understanding, polite, and professional. And I hope the credit union knows the star that they have working for them. I will give her the employee of the year. Returning member ?Thank you
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August 2023 by Ruth King
Only reason why I stick with this Credit Union is for sentimental reasons and a few good staff besides that I would have been gone a long time ago. Shaina is horrible and has poor customer service skills. I believe her family member works at another location because she kept trying to tell me what she told me when she was not there getting frustrated and signing. Very professional.? It's like how are you mad because of an issue I have with a representative that you know nothing about. I keep asking to speak with a Manager to no avail. Then this lady who sounds just like Shaina informed me that they don't have managers. Are you kidding me? Can a manager reach out to me if you read this review? It would be greatly appreciated.Today the manager reached out to me. I just want to say thank you Sonya for reaching out to me. I appreciate it. Your just what the location needs as fwr as management is concerned. I wish there were more people that took pride in customer service as you do.❤️
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July 2023 by M Barb
First impressions are everything! I worked with Ms. Ford today to open an account and and initiate some other goals. She was able to answer all of my questions. She set the bar high for my expectations of this CU.
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July 2023 by Gordon Williams
I have hundreds of dollars missing from my account and they can't tell me why!Just an awful joke of a financial institution. I can't remember how many time I've had payments declined simply because the PSCU system was down and failed to give notice. Then I have to wait for my money on hold to be given back to me because of their incompetence. I'll be closing my account soon and finding a place that has their act together.Edit: The response from the credit union below is a great example of how useless they are. If I call the help line provided, all I get is a "vitual assistant" who can't help me with anything. I can't even talk to a real human being because this credit union is too lazy to hire and pay real people. That's how little they care about customer service.
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July 2023 by James Wardell
Hard working staff and they are all pleasant to work with. This will be my new credit union in the areea
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June 2023 by Elizabeth I.
Sammy was phenomenal!!! My dad told me to open an account with PSCU since my bank was w taking astronomical prices from me. He said its easy go there and they'll take care of me. Sammy and his Manager were so great. great eye contact. They explained the app and answered any questions i had. THANKS PSCU!!!
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June 2023 by George Dean
Sam helped me thank you...also came up with a unique idea to be able to pull out my ID with a tape tab. Much appreciated and recommended.
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May 2023 by will carpenter
Shaina is awesome and very professional. Give her a raise! I enjoyed the fact that my credit score went up after working with her. Thank you JESUS! Then, thank you Shaina.
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April 2023 by Darius T
I had the pleasure of opening up an account with the assistance branch manager Keyisha she was amazing I would recommend you see her for you banking needs