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February 2024 by Ed P
When required, returns of online purchases are quick and efficient. BJ handled the transaction very professionally.
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January 2024 by Gina Rosas (GR21212)
Very nice selection.
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January 2024 by Karen Sattler
Always friendly and accommodating. Just wish there was someone on the floor to help find shoes !
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November 2023 by Anthony Hurst
Find a shoe you like slim chance they have it in your size unless your a size 9. Anything bigger will have a hard time getting a pair you like in your size
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November 2023 by bud davenport
I don’t care for this Southfield location. The customer service is so bad. The workers don’t greet customers walking in, and what is worse is that 2 male staff are so absorbed talking to each other that they barely help customers. If you ask for a shoe, they don’t attempt to help you look for it. If I ever need a shoe and the website directs me to this store, I will just order online. My opinion is don’t waste your time or spend your money at this location.
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October 2023 by Dawn B
Excellent location. Nice store.
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August 2023 by Min Qin
Great selection, friendly staff!
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July 2023 by Vivian Mcghee
Cashier was very nice and friendly, good service
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June 2023 by Shannon Combs
I've always loved DSW for the clearance rack prices. Sometimes you stumble upon the perfect diamond in the rough.
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June 2023 by Jaimee M.
Customer service sucks. Not friendly. Associate on speaker phone having a conversation as I walked in and said a quick, hello. Manyon was not even close to being friendly had an attitude and felt like you inconvenienced her to even be there. I usually go to the DSW in Bloomfield or Troy and try to avoid this one, but I was not able to get out there today. You would think by now with all the customer service complaints in the reviews that training would have been done or this would've been addressed by now
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May 2023 by Nichole Mwewa
If you go to d s w you will find everything you need.
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April 2023 by Conzwuella Christian
I googled first. I was looking for a specific boot style in my size. I just got out of the hospital. I found the style I was looking for at an affordable cost.
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March 2023 by Katie C.
Went in to get a good walking sneaker for an upcoming trip. Good selection - I wear a size 10 and a lot of the time often that limits my choices. and the place was pretty well organized for a Saturday afternoon. The checkout process was fairly slow. Kinda ticked about my DSW member coupon. I presented it and she scanned it and just said, "Nope!" No explanation, and even worse, SHE THEN TORE IT INTO FOUR PIECES! I'm wasn't going to go all "Karen" about not being able to use it on the pair I bought today, but I was planning to come back after my trip (ending on 3/31) because I was pressed for time today and just had time to get the pair I needed for Monday. The coupon didn't expire until April 9 - more than two weeks from today - but I definitely can't use it on anything now.
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March 2023 by Audrenia Thomas
It took me a minute to find what I was looking for. They are kinda pricey. I was looking through the clearance section and found some shoes.
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February 2023 by Bobbie Woods
Very nice clean friendly atmosphere. Will definitely be back
