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December 2023 by TaTanisha J (Niqueypoohpooh)
I don't know what it is, but I find that being attentive to your customers is great customer service. I walked in here today the vibe was great. The young lady working greeted me with a hello and welcome to family dollar. I'm like ok, that's what I like to hear. So, I started my little shopping which took no longer than 10 minutes.I waited a little longer than I anticipated when checking out. So, when I finally got to the register, the young man at the counter was more in tuned into his phone than checking me out. Now, I see why it took longer, smh. I had to wait until he got done texting who he was texting and right after he did that he made a phone call. Instead of him greeting me and seeing if I found everything ok, his attention was more focused on that person he was on the phone with.These companies need to be more strict on their employees about their cellphone usage when at work. When a customer is present your cellphone should not be in your hand PERIOD!!!! My money is paying for these individuals pay check and to be treated like I don't exist (or a non factor) doesn't sit well with my soul.Call me old school but I'm BIG on customer service. I've worked at many big chain companies and I will never consider or being caught having a cellphone in my hand when a customer approach my register or in my vinicity. I find that to be very rude.I hope the owner/store manager of this location see this so they can educate and trained their employees to be more vigilant of their customers and get their faces out their cellphones. It's a time and a place for that and at work is not one of them.
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September 2023 by Gracelyn Poole
Verbiage is excellent! Polite and friendly! Give her a raise!!!
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May 2023 by Genia Fisher
Went looking for a small trash can I can use as a recycling ♻️ bin
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February 2023 by Jeremy Boykin (The Lion of Jeremy)
Great Staff. Good managers. And that one guy with the Dreads is the absolute best lol... ??
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December 2022 by April Russ
I went to family dollar in Southfield mi omg horrible as soon as you walk into the store you see dirty floors things were on the floor the staff was nice one cashier was doing all the work the other one was at the register on her cell phone the outside had trash around it . I felt sorry for the security guard he was trying to get the homeless man from lounging on the sidewalk omg just a mess won’t be going back to that store
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November 2022 by Terry Louis
Love goin there the savings are excitin hey
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October 2022 by Audery Wallace
They had everything thing I went there for so it good
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October 2022 by Regina Brown
Nothing on the shelf and the store was a mess.
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May 2022 by April Smith
I went to family dollar in Southfield mi omg horrible as soon as you walk into the store you see dirty floors things were on the floor the staff was nice one cashier was doing all the work the other one was at the register on her cell phone the outside had trash around it . I felt sorry for the security guard he was trying to get the homeless man from lounging on the sidewalk omg just a mess won’t be going back to that store
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March 2022 by San Franita Jones
Terrible should be shut down and the workers should never be allowed to work with people. The store was a mess, there were no carts or baskets to carry merchandise and the cashier didn't have anything to offer accept they may outside, or they are all gone. A man wanted a refund so the cashier had to call the manager from home? Just horrible, why is this company operating stores period as most of their locations are a mess from top to bottom.
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December 2021 by Rob2 Bryson Mr.B
Thank you for being there for our community. Without you how could we make it! Have a wonderful journey. Your store is packed with so many necessary goods.Can hardly wait to see you again.
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November 2021 by Dionne T
I love family dollar. I go several times weekly. They are always stocked, and have everything I need when I go and at very reasonable prices. My only complaint is this one nasty, rude cashier. She's the first thing you see when you walk in and carries a horrible frown, smart mouth, and nasty attitude. I have considered not returning, but she's not worth that type of inconvenience for me.
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November 2021 by Stef Stony
The store was sloppy and the line was long with one register open
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October 2021 by Marilyn Bachelor
Didn't have what I wanted and asked for exact change for cash sales. Store was messy.
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September 2021 by Stacie B
Service was very nasty. Store was not together.
