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January 2024 by Ty ..
I placed a pick up order and when I got there had to wait 30 mins in my car while I watched people come and go. So I go in to get my item and stand in the ordered online line only to be ignored while they checkout out all the people in the regular line. The Best Buy customer service is trash.
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December 2023 by Joe B.
Best Buy used to be a decent store with knowledgeable helpful employees many years ago.Nowadays it's run by people who have no clue how to manage a retail operation. They don't train the employees and the store is total chaos even during normal days when it's not very busy.When I worked retail we would triage customers to clear the line. Here, a customer that just needs to pay for something and get out is made to wait for an hour or more while two family members argue about what phone to buy and the customer service rep can't figure out what's in stock and then disappears randomly for twenty or thirty minutes and the family members still can't make up their minds.Do not shop here or support any location of this store. They don't deserve your money and you can't get pretty much anything here somewhere else and probably for less money.This is why brick and mortar chain stores are going out of business. The customer service and efficiency suck and are stuck in the stone age. Best Buy deserves to tank and go out of business. Management of this company from top to bottom is a complete joke.
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December 2023 by Brandon T.
Employee by the name Cherise was rude and disgusting. The worst customer service I ever endured. She should be fired but I continued on with my day. Raggedy person wait time long for pick up orders around noon but the store was empty.
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October 2023 by Shane Glover
Do you sell fire sticks
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September 2023 by James F.
This location has had very little inventory for all of 2023. It looks as if they are going out of business except for TVs. Today I purchased something in the store for the first time in over a year and the checkout process was very poor. I bought a cheap flat antenna for my kids room. I had to got through a number of screens before I could pay, including a legal paragraph which made no sense to me. I asked the employee what it was trying to say and she wasn't sure. It was a screen about a $7 feet for the cheap antenna, but I was not looking for an extended warranty. After we finally got past that screen, next came ads - all of this BEFORE I could pay. After some "declines" and not signing up for a Best Buy credit card I was able to pay. I can't imagine ever purchasing from Best Buy again! They need to focus on not trying to scam shoppers into signing up for one thing after another when trying to make a simple purchase. I asked the employee if someone bought a soda, would they have to go through all these ads and she confirmed everyone if bombarded by them when trying to pay. Sad to say, unacceptable.
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April 2023 by Dee Walters
Although they couldn’t help with me the situation I had at the time, however they did direct me to where i needed to go for services
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March 2023 by Donna H.
Horrible service! Got a washer from them. Price same as home Depot and Lowes. No bargain. They said delivery was five days.They have cancelled the delivery THREE times! Now saying five more days! You can't reach store. Go through the same customer service crap! No help!
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September 2022 by Nick D.
I was able to snag my google nest cameras here for a great deal. The young lady that helped me was very friendly and informative. However when I needed help finding something else I had to deal with another employee and he was absolutely rude and was no help what so ever. Unfortunately my experience could have been a 5 star.
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March 2022 by NV Allen
We purchased equipment and needed home installation. While the initial experience buying the equipment was fine, we had nothing but disappointment since then. I have spent nearly an hour per time calling to arrange installation -always being told that the appointment was being scheduled. On two occassions, the appointment was no-showed, no called. On one occassion, I called to confirm their arrival...confirmed with Geek Squad and then there was still a no show. I have called three subsequent times, scheduled an appointment and then the appointment has been changed to dates that we're not available on three separate occassions. Every time, the Geek Squad members assure me that the issue would be escalated and I would receive a call. And that they would call me if there were any changes. All I receive is a randomly scheduled appointments with NO call. We paid the money to have the TotalTech Geek Squad service, but at this point it seems to be a gimmick to cover for an apparently underserviced 3rd party supplier. What a waste of money and disappointment!
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January 2022 by Gregory Sykes
The call did not go to closest location. I had to make a reservation which took three hours to get.
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January 2022 by John Y.
Best Buy today was good I got what I need for my laptop also there was something that happened there while I was there I felt safe during my visit
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November 2021 by leah Richardson
I was there for a couple hours and their team went above and beyond to help me learn how to use my new phone.Great team @ this store. Keep up the GREAT WORK GUYS.
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October 2021 by Ricardo C.
I came in to pay my bill, I didn't have my card, only the paper bill, told the clerk that I could type the account number, instead he asked for my ID, then for my Social Security number, which I always forget, at this point a manager called Megan came and I told her that I always forget my SS # but that could type my account, her answer the other clerk did not know that, I said he should, her answer they don't end to know everything, I said this is basics, she then told me to shut up, a very rude expression to any one, especially a customer like me, it doesn't reflect good on your store. What a shame!Ricardo Cáceres
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October 2021 by Elizabeth Powers
My printer suddenly unpaired and wouldn't pair with my laptop. After a 2 hour conversation in trying to fix my problem the tech said to wait a few more hours and it will be fixed. It wasn't. Called the next day and all the tech would do is offer my money backI wanted my printer to be re paired to the laptop.!
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October 2021 by Fortnite Beasts
Customer service was horrible and very rude. I came in to get a phone unlocked which takes 20 minutes or less and they were not busy at all. They stated that an appointment was needed as I’m literally looking at 2 people just stand around, not including the person that made my appointment, which took about 5 minutes. Maybe it’s just me but I’m real big on if you don’t want to work than don’t show up.