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February 2024 by Andy Tavarez
Amazing service
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January 2024 by HannahGoodHair
They did a wonderfuljob with my truck three weeks like they said it would be done great service
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December 2023 by Angelo Wilson
Gerber Collision really impressed me, mainly because of Teresa's awesome customer service. I kept calling her about fixing my window, and she was super nice and understanding every time. Even though they were swamped, she made sure my truck was looked at within the same week. Teresa is definitely a star at Gerber. And when I went to their office, Mike was great too. He was really understanding and professional while checking out the damage to my truck. These guys are good at what they do!"
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April 2023 by Amanda Corwin
I wouldn't recommend anybody to go here IM A LOYAL JACK DEMMER CLIENT but because they were so booked out I let my insurance tell me to go here. Dropped it off at the appointment time & date and was told I'd recieve a call before work began well I waited and waited and nothing. Finally I call and they tell me work began and it should be done by end of week. I told them it shakes at 70+ so would need to be test drove on freeway but the didn't AT all but they told me they did and I know they didn't because I have a tracker in the van. Well I go there to pu the van upset they didn't test drive it and I told them I was on the way I'm doing the turn around and then they decided they finally wana test drive it so they do and of course I gotta wait there 30mins for something that shudda been done before I even left to pu the vehicle. Well I get the van it's fixed or seems to be at least they did the work but make sure to double check them as they lie like a mfer plus at jack demmer they clean your vehicle and this one they don't care to do nothing extra at all shoot they barley care to do the minimum so I guess I see why they do nothing extra. If you love it here that's great for you try Jack demmer on prospect and I bet you'll 1000% change your mind. I will NEVER return here I'd rather wait longer to get the work done then deal with this place at ALL
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April 2023 by Deborah Rothbart
Wonderful friendly and professional service . Car finished before estimated completion time and great job done!
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March 2023 by Briauna Horton
Used this company twice for different instances and each time the service was nothing but great. Teresa and Mike were very helpful and assisted with any questions that I had. Definitely would recommend to others.
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November 2022 by Tami Frankmann
I had a fabulous experience with Gerber-Southfield this past month. After an unfortunate accident leaving my front end crunched up, Gerber turned a crappy situation into one of gratitude. My Chevy Traverse was returned to me quickly and looking better than new. Theresa, the office assistant, was wonderfully helpful in her coordination and communications with the insurance and rental companies. Everyone was friendly, and I even noticed extra efforts to return my car with a cleaner interior than how I had left it… with lots of dirt and dog hair, ha. Thank you for a quality job well done. I have been singing your praises for the past month. Truly grateful for your professionalism, respect of my time in having my vehicle back to me quickly, and for the thorough repairs, despite issues out of your control -being short staffed and dealing with supply chain issues. True customer service!
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November 2022 by Nicole S.
I'm so surprised at the bad reviews for this Gerber location because I had such a great experience. My car was hit in a parking lot and had damage to the front bumper and tire rim. I took it to this location for the insurance quote and for the repair, and it was such an easy process.Gerber handled everything from scheduling the service, ordering all of the parts, contacting me throughout the process, and even dropped my rental car off for me when I picked up my vehicle. The person's insurance company sent out someone to assess the damage and make sure the quote for the work that was given to me by Gerber was a fair price. The auditor actually said that he would charge more for the services and ended up requesting additional money from the insurance company for the repairs. So I know that it was a great and fair price even though going through insurance.Everyone is extremely friendly too. They were so easy to work with and made a really crappy situation better. I was not looking forward to getting everything repaired, but they really made it a positive experience. I would recommend them to anyone that needs body work on their car!
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October 2022 by Kelley Libby
Great work, even better employees!!! Highly recommend.
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September 2022 by Felicia C.
Omg. I want to thank all the staff for their services. Excellent, excellent, excellent. There’s not enough stars or thumbs up to describe the excellent work done to my automobile. FYI. I was in a accident and rear ended and you would not have known unless I told you. Thank you all soooo very much. I am in tears. Sometimes reviews discourages you, but not all of them at all true. You’re the BEST…..Services: Painting
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June 2022 by Elise Shipp
Honest. Progressive is terrible with a shop they work with and without. Supervisor was honest in explaining why I should not bring my car.
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May 2022 by Shamika The Psalmbird Adams-Morgan
These guys are so Awesome!!! This is the second time I went to them after my vehicle was hit for 2nd time. The first time I thought they did a fantastic job but this time they totally blew my mind. I could hardly recognize my car when it was done.. it looked brand new. I am beyond satisfied with their service. They are very professional. They always keep you updated and informed Excellent in customer service and their work is incredible. I would highly recommend to everyone.
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March 2022 by Darryl Lewis
Very satisfied will highly recommend my 2019 Pacifica looks and runs like newService: Body & Trim
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October 2021 by Jaz Willis
The people are friendly but I am livid with the way they played me w the charges to get my car back! I went from having zero deductibles to pay, according to the adjuster there, to owing for TWO deductibles and what I owe for personal repairs!I called a bunch of times to keep clear communication and I was mindlesslessly told everything was alright. All I have to cover are the personal repairs (which I was not there for originally). I asked how much do I need to retrieve my car, multiple times, and I was told. When it was time to pick up my car, she asked for an ADDITIONAL $1000 THAT SHE NEVER MENTIONED!!I am out $500 that I REALLY need thanks to them lying to me about what’s covered and what’s NOT!The work to my car was done well, just not my pockets ????Services: Painting
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October 2021 by Eileen Young
Went in for a quote....... Joe was polite, honest about prices and gave me a couple good pieces of advice.
