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February 2024 by Anna Hook
Aaron is the best! We look forward to seeing him when we get there!! Seriously a great staff and store!
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February 2024 by blackpearl Robinson
I love it here!!! The best Birthday gift Ever...I was able to test microphones and get one with the stand!! The staff is very nice and informative
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January 2024 by Wayne Baer
Entry Level Center. Basically just overpriced stuff you're better off getting on Amazon. Not even really worth jamming around. Other than their fancy tiny boutique room no one was even in, or the guitars hung from the 20 foot ceiling, there wasn't even really any guitars with good pickups. Maybe 2 Schecters with EMGs in the $500 dollar range is about the nicest guitar you can amp up, to best case scenario like a Boss Katana. The one by Ikea is a bit better.
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January 2024 by Timothy Lawson
Not the store to go to if you're learning and not rich. I brought 3 guitars up to trade in 3 for 1 accoustic to electric, it would still be 800 oop.
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September 2023 by Mickey W.
I feel like a kid in the candy store every time I come here ?
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September 2023 by Don Cox II
If you're looking for something specific, just drive in and check. Don't call beforehand. This is the third time I called and asked if they carried something they told me. Yes I drove an hour and when I get there they say they don't carry it. THREE TIMES IN A ROW NOW. If you want customers don't lie to them and tell them you have stuff in stock when you don't. It's not like they're going to come in and spontaneously by other things. They are only looking for what they ask for so please don't tell customers that you carry items only to tell them you don't when they get to the store an hour later. Horrible customer service!!!
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August 2023 by J
This place will break your instrument, not care, & not give you a refund. Terrible service/experience.
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July 2023 by George G.
In Las Vegas their are 2 guitar centers. One on Charleston Boulevard and one on Las Vegas Blvd. I always went to the one in Charleston. I had just thought that the guitar Center on Las Vegas Blvd. was more like a tourist trap. Going to have a lookee. Lou touched up boy was I wrong which of the Charleston store I had bought a Taylor a baby Taylor and like 34 days later the fish cracked brought it back. You took it back couldn't find anything in your store that I wanted on Charleston, my buddy said let's go travel Las Vegas it's a better store I never been there or was I happy there and I spent over $1000 got the best guitar. I'm very happy the people there are very courteous and helpful Charleston. You gotta find somebody and then they'll go find the person to help you. It's bull crap there. So that guitar center on Charleston is lacking big-time. I want to Las Vegas Blvd. I'll recommend everybody to go there.
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June 2023 by Sydney Tremont
Kornel and Aaron were very sincere at the checkout and were incredibly informative about the insurance plans and options!
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April 2023 by Courtney Agosta
Came in on Saturday and Ellie was a great help. Prior to coming in I called and asked for two specific guitar stands (sorry don't know who I talked to) they were there and ready. Ellie was quick to assist in additional last minute needs!
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April 2023 by Jay I.
Update: They re-listed the guitar at the same price AND description as before, still lying. The little manager I spoke to had the nerve to condescendingly tell me that me getting a refund was them going "above and beyond", and that I should "be grateful". Insanity, especially considering they lied, continue to lie, and did not offer me anything to fix the situation, other than a bare minimum refund. "Above and beyond", what a joke. Original: I bought a used guitar on their website. it was labeled as a legator ninja x guitar. this is one of the best guitars from the brand, and the used deal looked really good. Key word, looked. Turned out it was not a ninja x, but a ninja F. The most budget guitar. They were charging more than this guitar was worth BRAND NEW, and lying about the model and condition of it. To make this worse, I purchased a guitar center gift card to get a discount, and they were refusing to refund me my money for this card, insisting that I either keep the scam guitar, or that I get the money as store credit. Even though this gift card was bought under dishonest conditions, they weren't budging. Eventually I showed up to a store and had every shred of evidence that the guitar they gave me flat out was NOT what they posted on their site (even the condition was worse than they had said). I said that either they refund my gift card to my account, or that they give me the expensive guitar they advertised and fooled me into buying.They then decided to refund the gift card and break their precious policy, likely because they didn't want to actually take the loss and give me the guitar they advertised, and stay honest.I might come in here to test out amps but I'm not even buying another guitar string from this company and store who can't ID guitars or offer any customer service for their (huge) mistakes.
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March 2023 by andju2hikari
I bought an used guitar from this shop using Guitarcenter website. Well packed, fast shipping, and even a great follow up service (replied an email within one hour with courtesy).I live in Charlotte, North Carolina and two Guitarcenter local stores are really bad. So, I checked the review here and I know this Southfield store is nice!! One of the happy purchases!!
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February 2023 by George Gary
Called to make sure store had it. The Southfield mi store n yes still there. Told the employee I’m calling progressive to buy it now. I did n was told that there is no item with that store. The girl suspended it n now it been almost 5 hours in still I can’t buy it ???? You would think when I talk to the manager he would’ve said give me your phone number. I’ll call you back as soon as this is straightened out. Nope I get to keep calling keep calling keep calling keep looking very poor service.
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February 2023 by Dustin Leslie
I just had a tremendous experience with Dave in the Speaker/Audio Dept. He helped me diagnose a very affordable solution for a major commercial audio project. I couldn’t be happier with the level of professionalism and insight. Thank you!
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January 2023 by Fred Crandal
Always have been helpful to me. Reasonable prices and personal service. I need this place and am glad they are here.
