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September 2023 by Kimberly Bernreuter
The customer service representatives are always polite and helpful.The company itself is terrible. I had to spend at least 10 hours a week being the ‘middle man’ between this company and my hospital/physicians after having to go on short term disability from an MVA.Even when I downloaded all the paperwork they needed myself onto the online portal I had to call them multiple times a week to remind them the information they needed was there so they would do their job (process the paperwork they required). This company does no true work in terms of their clients/the patients’ disability process. If you are not willing or unable to do all the footwork for them (the equivalent of a part-time job) I suggest you work with one of the many other insurance companies, none of which could be any worse at customer service than NYL.
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July 2023 by Yvonne Harris
This office gets a big zero from me. Horrible manager. He is intimidated by my height! He is short and fat. Not my problem. We do not talk about the issues interview or relative information. No. He tells people including the investigator and the corporate office that i lack communication skills. I have a masters degree in leadership. He does not. After a year i get a federal investigator to call me last week about this nonsense. He says he knows nothing he was told to investigate and come up with a decision. He did. Not interested! Nothing wrong with the insurance company. Rich people have this one. They claim Oprah has it. Nothing against the company its the Southfield office that's the problem.
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July 2023 by Scott Realy
Had a great experience! Nina was so friendly and helpful while still being honest and direct. I feel a lot better knowing she’s looking after our family.
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June 2023 by Matti Harjama
They deserve 0 stars however that’s not an option here. Horrible, terrible experience with these people.
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March 2023 by Thomas Adams
I got a policy with New York Life and am finally starting to see my cash value build up my whole life. I am super excited about what the future holds.
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December 2022 by Annie Kelley
This company is horrible don’t get sick and have them as disability they never pay you and if they do then they cancel the check with out you knowing and will take it from your bank!!! I work for advent health and I wish I never had surgery I have waited 6 weeks for a payment and no one in customer service will help!!!! Annemarie
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December 2022 by Vilda Olsen
I got the job done over the telephone
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December 2022 by Othonas Economopoulos
Great staff
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December 2020 by Marc Kagney
Career search
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December 2019 by Andrea Lewis
Don't know enough about the company to give a fair review. So far so good is what I will say.
