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February 2024 by Kwadwo Oppon
Good work on brake and rotor job. Done on the same day
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January 2024 by J “JRache” Greer
Nice guys and not a long wait happy about that, but of course I had appointment.
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December 2023 by Sietta Murray
Very personable, knowledgeable and professional. I would certainly go back for services.
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December 2023 by Sean Small
Usually, my experiences here are great; today, not so much.. I feel that there is no reason to have my car for 4+ hours for an oil change and fluid check.. not acceptable..
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September 2023 by Mike A.
I did not buy a car from this dealership, and I never will. I purchased a console vault safe from Ford's Accessory website, and purchased the installation and for some reason chose Avis Ford to install it. I called them to set up an appointment to have the part installed once I figured out that the part had been delivered to them (but not contacted by them) and was told to come in the next day at 9:30 to 10:00am, thusly I did. Upon my arrival, I was met with a long line of vehicles waiting to be processed, with two staff members checking people in. I was told that I did not have an appointment, when one should have been made for this installation. I was told to drop my keys off and they will get to it when they could. Luckily, I only had one other vehicle ahead of mine in line to get done. That being said, from the time I parked my car at service, until the time that I was checked in, it was 30 minutes of standing around. The employees seemed to be dragging their feet and did not want to be there and made me feel like I was an inconvenience for being there. That being said, they did finish the installation and did a good job from what I can see. It only took them two hours (was estimated 2-2.5 hours) and am satisfied so far. As for the dealership, I have been to several Ford dealerships and bought from several Ford Dealerships. Their Dealership sales floor is dirtier and older than most Used Car Lots. Friendly staff greeted me as I pondered the sales floor, but their facilities were older, dirty and seemingly very different from other dealerships in the area. Glad they installed my accessory without an issue and timely, but not a very nice dealership that I would want to go back to.
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September 2023 by Taylor L.
They aren't friendly at all. The people on the operator/phone end are rude and either hang up on you or put you on hold for a ridiculous amount of time only to forward you onward. The service techs are also not friendly and appear to be miserable. They never greet you and act like you're out of place for being there. Like what? It's ironic that they put customer service is their goal on your receipt because it truly seems like the opposite. Even when they respond to honest reviews others have left they act condescending and rude instead of actually taking a step back and realizing they need to do better. Super unprofessional of them. It takes them multiple days to do a simple service check, they said they checked the fluids but it was clear they did not. You have to call and bug them for status updates because they don't communicate with you or give you false promises saying it'll be done this day or that day.I asked them to check my brakes and the technician began arguing with me and telling me "the car is newer it doesn't need them, they probably aren't making any noise, etc" and it was 100% probably because I'm a woman and he assumed I know nothing about cars. I've changed the brakes on my own vehicles myself so it was extremely sexist, rude, and out of line. Come to find out he ends up telling me my rotors were warped and then they didn't even replace them and only ground them down. I'll get them replaced elsewhere.They seem to be lazy and just overall not a good place to go if you want things taken care of in a reasonable manner. No reason for them to be so rude to people. The most friendly person I encountered here was one of the guys in the Quick Lane when I got my oil changed. I'm not coming back here and when they respond to my review I'll just laugh. You'll see what I mean based on how they respond to any type of criticism. Decide for yourself if you want to go here when there's plenty of other dealerships and shops you can go to.
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August 2023 by James Johnson Jr
Had a alarm installed in my vehicle. Job well done! Good service.
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August 2023 by Crystal Matthews
Always great service! If you don’t have an appointment you may have a bit of a wait but it’s worth it. I started coming here about 5 years ago after several bad experiences at a different Ford quick lane.
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August 2023 by Diana Puryear
The management and staff was outstanding their work with customer was quick and professional. Keep it going. Thank you again.
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June 2023 by Scott Bley
Can I just give a shout-out to Ivan in the service department? Talk about world-class service. This man makes it look easy. Always has a friendly, can-do attitude with a calm demeanor. And let me give another shout-out to Felicia/Felisha in the quick lane center. She took a difficult experience and turned it into a win. Wow! These employees are examples of how to take care of your customers.
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May 2023 by Charles Zuccarini
These people will straight up lie to you about their availability if you call ahead. If you do manage to get service expect to wait for several hours before they'll actually get to you. I also found the staff to be rather rude.Services: Tires
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May 2023 by Timothy Gdula
Good service a long wait time you better off dropping it off don't wait 3 hours oil change and rotate tires
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May 2023 by Chance J.
My friend needed a car so her and I went after finding a good deal on their website. We had an appointment with Jason and he was incredibly helpful. He was very patient with the both of us and answered our seemingly endless questions kindly. I highly recommend meeting with him and visiting the dealership.
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March 2023 by Lucreasia Dumas
Staff was friendly. I was in and out within a reasonable time. All the work that was done on my vehicle was explained to me
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February 2023 by Brandi J
Left work from downtown Detroit, Got here at 4:55pm, they close at 6p. Stood there, then told me they couldn't take my car. They should have something on the door to let people know they are not accepting anymore cars. Terrible.