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November 2023 by Keke M.
Bryant Walker is an angel in disguise! He goes above and beyond to make sure you get the best deal possible and the best car possible. He is incredibly patient and kind. He made my buying experience the best of the best. This guy is the real deal. He is not out to make a quick buck.Bryant & Dave went out of their way to help us and we truly appreciate them both for it!99% of my car shopping/dealer experiences have been a nightmare from lower Hades. Bryant Walker changed that and has forever changed my opinion of car salesman as a whole. Serra Chevrolet is BLESSED to have this guy onboard! I will DEFINITELY shop here in the future! Thank you Bryant & Dave!
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November 2023 by Brian Gatewood
The salesman CJ Jacobs is a very good person to deal with, check him out he will make your car buying experience smooth and easy.
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October 2023 by Allie Beck
This Chevy location has had my business for the last 3 years, and will continue to have it well into the future! I’ve recommended several family members and friends here, they also love it! Not only are their employees honest, dedicated, and kind but they really want to help you understand all of your options. I recently worked with Jeremy S. and am so thankful for his knowledge and expertise, as we worked through all the details for my new car. I could go on and on about how impressed I am with this location — if anyone is on the fence about where to go, look no further than Serra Chevy of Southfield. You won’t regret it!
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October 2023 by Melissa Kritzer
My salesperson was David Samuels and he did everything to make sure I left happy and comfortable with my purchase. He provided excellent service and was very knowledgeable and helpful during this process! Everyone who needs help with finding a car should absolutely ask for David! He takes his time with you, answers any and all questions and gives the best advice! He is friendly, efficient, knowledgeable, and personable! I would definitely recommend him and I am super happy with my new car!!
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October 2023 by John C.
Efren was very courteous and helpful, taking my observations down thoroughly. He want out of his way to get back with me very quickly as well once conformation of the problem was made. Communication was very good. As far as I can tell, the repairs were completed successfully, and the vehicle was ready as promised. I've been in the automotive engineering business for 36 years, and worked on cars all my life, so I have some background in these things - and do appreciate when good service is rendered.
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October 2023 by Eric Wanberg
I had the pleasure of working with Bobby at the dealership when I purchased my 2019 Ram 1500, and I couldn't be happier with the experience. From the moment I walked in, Bobby's professionalism and knowledge were evident. He made the entire process incredibly easy and stress-free.What truly stood out about Bobby was his genuine commitment to customer satisfaction. He patiently answered all my questions and provided valuable insights, making me feel confident in my decision. Bobby's friendly demeanor and approachable nature made the whole buying process enjoyable.I can honestly say that my experience with Bobby was the best I've ever had at a dealership. If you're in the market for a new vehicle, I highly recommend seeking out Bobby. He will go the extra mile to ensure you drive away with a smile on your face. Thank you, Bobby, for making my truck-buying experience a breeze!
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September 2023 by Brendan Macie
Bobby was awesome from start to finish, came to just look at a truck and he greeted me right away and got me test driving. Didn’t try to push anything on me and I had a new truck after a trade in less than 24 hours later. Great experience and love my truck!
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September 2023 by Daniel Brown Miranda
The process was fast. Saw the car online, made a deposit 30 min later. The next day we closed everything in two hours, it could probably took less but it was a Saturday and the Finance Manager was busy with a lot of customers closing too. Brandon Paczkowski made the process so easy. MSRP plus fees, no over sticker price.
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September 2023 by Tavara Anderson
Very pleased. I worked with David Sinishtaj really nice guy. Very patient easy going and Great listener. I felt very comfortable working with him. He helped me get my car and did an amazing job with getting me out the door with a smile on my face. No complaints very happy and satisfied customer!
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September 2023 by Chey
I bought a brand new 2023 Chevy Bolt EV from this dealership. It was a fine experience but the process took far longer than they suggested. My issue is that my sales associate promised to give me a gift card if I left them a review. Upon reviewing my experience, my sales associate said I cannot get the gift card because I did not give a perfect 10/10 review. This really bothered me because the expectations were not clear. Also, I can't think of a better word than bribery to describe the way in which you get a gift card by leaving a 10/10 perfect review.
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August 2023 by Chris P.
Service department isn't helpful and the dealership has poor customer service
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August 2023 by Sasha Westerkamp
Extremely happy with my experience. It was seamless and smooth from start to finish, no hiccups or excessive wait time, the staff are efficient and knowledgeable. Communication throughout the day before I was able to come in was quick and easy. Shout out to Nathan Stepney who is, hands down, the best auto salesperson I’ve ever dealt with. Worth the 30 minute drive from home and then some.
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August 2023 by Linda Woodhouse
Marvin Grace is always professional and helpful whenever I bring my vehicles in. He makes sure he explains whatever the problem might be Along with the cost. That really helps to make a decision according to the priorities for repairs. He has such a funny sense of humor.. So i know I will always leave with a laugh for the day?I also feel relieved knowing the problems are going to be resolved. Thanks so much for Being a great servant??
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August 2023 by Keith Watson
I would recommend Serra Chevrolet staff and Bryant Walker salesperson was outstanding. He was very patient and explained all my options lease verse finance and took time to go over all the features on the car. It was a long day and he was nice offering me refreshments.
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July 2023 by Fatama J
I never write reviews, but I had to today because I think my sales rep Jillian deserves all the recognition. I have been to just about every Chevy dealership in the area as I urgently needed a car after mine suddenly stopped on me. Before Jillian, as soon as things got a little complicated the reps (not at Serra Chevy) would just give me a cold shoulder and no longer try. Jillian went above and beyond for me. We had some trouble verifying some things and she made all the necessary calls and constantly updated me and assured me she would try her best to get me the discounts I was trying for. She could've just told me it's not working out and left it at that, but she tried for days until she got me everything I wanted. She also responds very quickly, I was never left wondering what's going on. I got off work at 5:00 and got to the dealership at 5:30 to pick up my car while they close at 6:00 and nobody rushed me even though it took us a little past 6:00 to finish everything. If you want a good, smooth car buying experience then ask for Jillian. I also dealt with Nick a bit and he was also very pleasant. I highly recommend Serra Chevy to everyone. Thank you SO much Jillian and Nick!