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April 2023 by jrezvb
I had a nightmare experience with Xfinity and I came to T mobile and was blessed to have Ms. Tamyra H. resolve my multiple issues and transfer my internet and mobile service to T mobile. Ms. Tamyra was extremely knowledgeable, patient and I am so greatful that Ms. Tamyra was here to help me. Thank You Ms. Tamya and T mobile.
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January 2023 by Stephany Freeman
Helena & Richard gave wonderful service!
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December 2022 by 2ManyCats
Spoke to a young man named Ken. He was friendly, professional, and well versed on the products and services offered at this location. This store was very clean and spacious. It was also well staffed. Convenient parking. The considerate employees wear masks for the benefit of customers.
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December 2022 by Kevin R. Freeman
This location fixed my phone with no problems. I went to the store on 9 mile in Ferndale, and they couldn't do anything. SAME phone, same problem, same company! The location on 9 mile only wants to sell phones and provides zero, I mean zero customer service!
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December 2022 by Rosalyn R. Black-Freeman
Very knowledgeable staff. Pleasant; courteous. Took the time to explain every step of the way.
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October 2022 by Mike F
Been to plenty of phone stores. NEVER have I got exactly what I needed, in this kind of time.Rafael actually took the time to listen to the request, no blowing smoke and trying to sell me something I didn't need
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May 2022 by tokecia smith
I would rate the overall customer service a 4/5. The staff at 10 mile & Southfield Rd was very helpful and knowledgeable. They were super friendly too. Everything was fine and I even recommended some of my family to attend this store until I saw my bill. I was charged an additional $250. When I inquired with corporate about the matter, they said I had 5 lines and a tablet on my account. I went to this store to add one line to my account that already has two lines. Corporate canceled the two lines and tablet that I don’t have because I never ordered it and I just discovered today that my son’s line is still intertwined with one of the canceled lines. I don’t know what kind of foolery scam they pulled, but I am beyond disappointed that these guys talked to me for over an hour about shows, phones, and traveling only to add stuff to my account that I didn’t ask for. If you all are reading this, shame on you. I don’t know if you were trying to help me get a lower rate or what. This has put me in a bad situation. I owe $700.
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May 2022 by Dave Tengler
Excellent team at this location at Southfield Rd. and 13 1/2 Mile. Paris was excellent at handling my family of 5 as we converted from Verizon to T-Mobile. Five converted lines, four all new phones, three trade-ins, two turtle doves and super efficient with everyone's time. Right after the holidays it's always busy but this team did great to handle us in a friendly way and then move on to the next people walking in. Keep up the great work !!!
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December 2021 by Ulysses Carter
The store is slow for Customer on Southfield Rd Mi
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November 2021 by Mrs Parker
They neglected to return to me my ATT sims card while changing over my phone. Went back to the store after getting the runaround by phone (manager promised to call me back twice and never did). Drove all the way there only to see the posted store hours stated 8pm closure. Arrived at 630pm doors were locked. Unbelievable!!! Lots of drama and my time poorly used. Would not recommend this location.
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July 2021 by Donna Lopez
Tyler was extremely helpful to an elderly lady like me! Yaaaaay!
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June 2021 by Dave LaGrande
Great experience and customer service, from Mobile Expert and Manager. Everything was taken care of quickly and professionally.
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April 2021 by Joe Bein
Helpful service
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January 2020 by Superbad SL
Very horrible staff! DO NOT go to this location... Workers are incompetent and allowed to speak to customers crazy.
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October 2019 by Young king23CEO
To much for me