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November 2023 by Sharrece Farris
If I could give a zero I would. Discriminating and dishonest service on the part of location management and salesperson (BF) Very, very disappointing. Been a loyal customer for over eight (8) years. I feel robbed that I have to spend money and time on attorney fees due to their poor customer service and dishonesty. This place has lost so much class.
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November 2023 by C Mathis
I truly had a great experience with Star Lincoln. Jim was great and treated me like family. Everyone in the office was friendly and helpful . They give you recommendations for success and ways to prevent failure. I would recommend them to anyone looking for a nice vehicle.
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November 2023 by OG Gino
I had an easy enough time with the salesman Jim, he was super patient with me and although I had not so good credit I was approved! Maybe not on the first or second time but he stayed extremely vigilant with me. Even when he was off work he communicated with me and did his greatest to get me a good deal. I drove away with a great 2020 ford fusion that was perfect for my needs as a single father of two. I highly recommend you go here and give them a chance because they will genuinely do their best.
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November 2023 by Teresa Dubose
Jim was absolutely GREAT in helping me purchase a vehicle. I filed bankruptcy a week ago and Jim got be a great 2019 Buick Enclave with a reasonable car note! I appreciate his integrity in keeping his word to help me and my family. I finally have a relationship with a car dealership!
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October 2023 by Louis Perlman
This is absolutely the place to go when shopping for a used car. Jim is the best at what he does and makes getting you into the perfect vehicle easy with their large selection of quality cars in the lot. I’m beyond happy with my purchase and the support from the whole team, and I’m sure you will be too.
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October 2023 by Aaron Williams
Star Lincoln of Southfield Mi is a great place to do business. I have had 0 problems with service. The employees are both courteous and knowledgeable about my vehicle. Recent service appointment was easy to make and was done expeditiously. I waited in comfort
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October 2023 by mike carlino
In September 2023 I purchased a 2019 Certified Lincoln from Star. Brooke was the sales person, Kevin the used car manager and Jay the finance and extra services sales person. The entire sale process took over one month due to tie-ups on the dealers end including sending my paperwork to the wrong address despite having given them the correct address to send it to. I was told I would be reimbursed ($61.00) for postal returns of my paperwork which never happened. Although the car was reported to have no visible dents, dings or scratches, when the car was delivered I noticed 10+ dings on the door panels, noticeable scratches on the exterior, as well as a stain on an interior passenger seat and a broken behind the seat storage folder. I did notice some minor expectable wear and tear items which is to be expected in a used vehicle. The vehicle was delivered with a 1/2 tank of gas (you would think a "luxury vehicle" would come with a full tank) and the detail job if completed on the car at all was terrible!! When I tried to reach out to Brooke when I was receiving delivery of the car the call was not answered. After a week of having the vehicle and hundreds of dollars in body repairs and detailing I received a notice from Lincoln Finance noting 4 incorrect data entries on the paperwork completed by Star Lincoln! I am very unhappy in the entire process with Star Lincoln and trusted them to accurately communicate with me any defects with the car which they did not. My error in not flying out to the dealer and viewing the vehicle myself but the sales people and manager were very convincing and I made the mistake of trusting them!! Being a certified Lincoln vehicle you wouldn't expect the vehicle to have any of the described damage! DO NOT PURCHASE A VEHICLE SIGHT UNSEEN!!! Trust no one but yourself!!
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September 2023 by melanie griggs
Much much better than Troy. Star Lincoln treats me like they appreciate my business. Troy's service (where i bought my car) doesn’t want me there, so I won't go back. Troy was incompetent anyway.Especially the manager Mike.Update 9/19/23 Star still knows their product better than Troy. Lol!
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September 2023 by Jeff Savage
My wife called the dealership (we live in Ohio) to inquire about a certified used Lincoln Nautilus. Aryn Curtis answered the call. He was friendly, professional and went above and beyond for us. None of the used car salesman vibes, he was so knowledgeable, attentive without being pushy and everything he said he would do he did. This was by far the best used car experience we have had. We will be customers for life. The dealership itself was clean, everyone we encountered was incredible!
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The Young lady that I spoke with Rayna was nothing short of Amazing! Someone that should be on the front line, An effervescent Personality, plays well with others! I hope that she keeps use on her list to check for recalls and the Tech that came out also we a pure delight, people who have a great personality and able to do a fabulous job! Thank you Ever SO MUCH!
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August 2023 by Dorrin Harrold
There are better service departments for sure. My 2020 Aviator was returned with multiple damages that Star Lincoln assured me was my fault, without inspection, just knowing they are the best. I was told there is no way my car was damaged because it was a star tech working on it. Good thing I have a bumper to bumper warranty, just didn't know I would need to use it for three separate issues that "grew" while being serviced by Star Lincoln.
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August 2023 by Karen Kahn
My first experience with Star Lincoln was from on a recommendation. The Experience was very easy, pleasant, smooth and quick! Highly recommend this dealership.
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August 2023 by Ivan Mich
Out of all the cars i've bought this was the most lack luster experience i've ever had... The sales lady seemed like she didn't even care. Kevin the used car sales manager is Great At trying to get you into the finance Department literally his only job. That's when the real fun started, my wife and I met Jay The finance guy it only took us five minutes of dealing with him to realize what he was about.. He talked down to us because we weren't buying his products or financing a car. So we can pay extra points to him and the dealership, we were Completely blown away by his piss poor attitude.. This dealership is nuts for keeping this guy around.Look, people, they take you in there and try to sell you things on the menu. You can go out in the free market and buy all those things for half And you don't have to pay interest on them don't be fooled..Hey kevin where's my key three months later???There are several other lincolnDealers in The area I would definitely try them.
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August 2023 by Michael M.
Was in for an oil change today. I again worked with Corey who always goes above and beyond.
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July 2023 by The Agnellos
I went to Star Lincoln when I needed a set of four tires for my Ford vehicle. They made an appointment for me and welcomed me in the lane upon arrival. The service team made it a smooth experience from start to finish. They went out of their way to ensure I could use my FordPass Reward points on my purchase and earn additional points on what I paid for out of pocket. We love having the FordPass Rewards credit card for a total of 10% off plus the current specials!While I was there service advisor Rob Chesney offered and explained the benefits of having road hazard care on my tires. It was a no pressure sales pitch, but I'm glad I purchased it. Within a few weeks I had a nail in my tire and was able to get it repaired at another Ford dealership that was much closer to me at the time the damage occurred.If you are looking to have your Lincoln or even your Ford serviced I would recommend working with Joe Lane and Rob Chesney.
