U-Haul at 8 Mile offers a wide range of moving solutions, including trucks, trailers, cargo vans, pickup trucks, and self-storage options. Customers can also find portable U-Box containers, moving help services, hitch installations, and moving supplies like boxes and propane. Online reservations make the process easier, and staff are generally helpful and professional. Most reviews highlight positive experiences with the helpful staff and the good condition of the trucks. One reviewer praised a staff member for being kind and professional, making the initial rental smooth. Another mentioned that the staff member LaShata provided excellent, helpful service, making the overall experience enjoyable. The location is convenient for local moves and close to home. However, some reviews point out issues during the drop-off process, where staff members were rude and lacked clear instructions, leading to frustration. There were also complaints about the rental process being slow due to staff training issues and miscommunications about returning the truck and charges. Despite these problems, the location was appreciated for its availability, especially when other places were closed, and for providing trucks on short notice. Overall, U-Haul at 8 Mile is a reliable option for moving needs, with friendly staff and good equipment, though improvements in communication and staff training could enhance customer experience.
My experience was quite pleasant thanks to General Manager Theresa (pictured here). She greets customer with an infectious smile and she's ready to deliver optimal customer service. Her friendly yet professional demeanor is a true asset to Uhaul.
July 2025
The service was great, unfortunately they did not have the pickup truck I wanted so I had to settle for a van. The only bad thing I can say about this location is that there is limited parking.
May 2025
The communication and process was good. The initial location didn't have what I wanted and they reached out immediately to update the location. Good customer service.
