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November 2023 by allah beloved
Stole my number off the caller id. Then stole my phone asurant told me I can pick up in store. You thieves too young
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November 2023 by S Chambers
Kamazing did a great job helping my mother exchange her old modem for the current model. Very friendly, acknowledged us as soon as we walked in the store.
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November 2023 by Jamie Lining
Can get Verizon Internet combined with Sling TV for $90 ($40 for Verizon and $50 for Sling TV per month) and get all the exact same internet strength and channels you would be paying $180 per month with Xfinity. They will try to manipulate you into thinking Verizon Internet is bad but it it has amazing signal in ALL of Oakland County! Also no contracts! So glad I was able to break free from Xfinity’s greed during this recession.
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November 2023 by Chosy
Kelvin M was quick, intuitive and precise while getting me hooked up with my home internet. Answered all of my questions thoroughly and provided my self-install equipment with ease. 5/5 to the team here. Very nice and easy.
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August 2023 by Strokemanent
I done had XFInity for 2 years and always buffering,it keeps kicking my devices off,not Able to check my cameras,my home was broken into because I couldn’t check doorbell camera because the service never works
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June 2023 by Jessica Chapdelaine
Just went in to cancel/end service due to move, they were slammed. I was a little concerned but the two workers were efficient, pleasant and patient even when customers were being unnecessarily rude.When it was my turn the transaction took no time at all (to my pleasant surprise). Great customer service highly recommend and consumers have more patience with Frontline workers, they don't usually have control of staffing and are doing the best they can in situation.
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June 2023 by Kachi's Kid
Replaced my old modem with a new one recently. Was a little worried about going in to hear an attempted upscale, knowing I had to cancel phone service also. Spoke to Charles, informed him of what I needed, and he hooked it up in about 3 minutes. Confirmed how much I will save on my bill next month, and was an overall pleasure to work with. Keep up the great work, Charles!
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April 2023 by Julia Belaya
I had a good experience with this store 03/19/23 . Sales person JaVonne helped us to solve our problem, that was very unique problem, he took his time and we left the store absolutely satisfied! Thank you again!
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April 2023 by Pavel Sardiko
Really want to give thanks to an employee who went by the name of JaVonne. He really helped us out with a complicated account situation and managed to figure it out for us!
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March 2023 by kerby hickman
All 4 employees stayed seated and staring at their phones when i walked in. I was the only customer in there and they couldn’t be bothered to help me.
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February 2023 by Carolyn Allison
The representative Kayla gave me excellent service today February 8th 2023. It was a pleasure working with her
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January 2023 by Pamela Hill
I just returned my equipment after switching over to another vendor. I kept the Internet, because in my area, Xfinity is the most reliable. The young man who helped me the closest to the door when you walk in, was wonderful. However, the second young man who was there begin speaking about getting lunch. I jokingly said oh, don’t talk about food. I’m so hungry. He proceeded to go off on me calling me, ma’am, and telling me that he had the right for his free speech. What? Why are we having this conversation. I simply told him that I was making a joke, because what he was ordering sounded good. He rolled his eyes and walked away. Adding that to the fact that my service was not canceled earlier this month, when I spoke to infinity online, and that they continued to bill me at the higher rate for internet speed after I told them it was no longer necessary, as I was no longer working from home, made this a very poor experience. The young man who helped me was outstanding. The rest was unfortunately a very negative experience as I will have to make a 3rd call to get this resolved.
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January 2023 by Billy Brock
Awful! I stood in a line for 45min that didn't move once. I left and went to another store and was in an out within 15min
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December 2022 by Hannah Backhaus
This place is ridiculous. I went there on September 4th to trade my iPhone 12 in to a iPhone 13. When going through the process the man at the counter I told him I wanted the iPhone 13 Pro Max with the biggest storage. They stole my iPhone 12 and it’s been 3 months and there’s no trace of my iPhone 12. They were supposed to send it in for a trade in to assurion. They are scamming people with trade ins and selling phones on the side! Do not go to this store! I have yet to hear back from anyone!
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October 2022 by Julijana Genadieva
I was at the store to open a new account for internet. Kaya explained me about the options. She was very nice, polite and helpful.I strongly recommend this store because the customer service is excellent.
