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June 2023 by Zensation (Zensation)
Should be open later. At least 5:30. I can NEVER make it on time to make my payments unless I have a Saturday off and drive to the next town over. Even then, half the time they close early on me before I can get there.
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February 2023 by Andy G
Customer service is always top notch!! Never any issues with my accounts! Easy to navigate app makes online banking a breeze!
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February 2023 by Amanda Rzucidlo
Don't. There are plenty of other credit unions with less paperwork, better security, and more convenient hours.
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February 2023 by Devin Blaylock
No wonder they have the reviews they do. Never have I had an issue at the Broadway or Wilson locations. I will continue the longer drive to those ones.
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August 2022 by Matt Arson
They deserve zero stars, the employees will contact you over a loan and threaten to get the police after you which is illegal to threat over a debt. Have the email and have emails saying that they are sticking they're dogs after me. Intimidation and threats over a loan from 5 years ago from a vehicle I got from a used dealership that I never remember signing any documents in which they are out of business due to doing many shady deals. Trust me don't bank with AAC.
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December 2021 by jason johnson
Terrible place. Terrible people. Do yourself a favor and go somewhere else
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October 2021 by Josie Hilborn
NSF fees are ridiculous they charge for not having enough in the account and bounce it without even paying the bill and atm is always getting maintainable. I have had this account for 6-7 years and am seriously considering closing it.
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January 2021 by Mike Hekkema
I've had excellent customer service. Never had any issues of any kind! As for over draft protection in checking just have direct deposit or partial deposit. People are unfairly given AAC a bad ratings on over-draft protect. I say get it together and balance your check book. Remember you should only spend what you make and it's your own responsibility.
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December 2020 by Buster Beagle
Third time in a row I’ve driven 6 miles to the branch and the ATM is being serviced during business hours and that’ll be the last time I drive to that place. Period
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February 2020 by Emily Stienburg
Best customer service in town. I love this place.
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November 2019 by Elonie Spring
Worst bank ever. Been with them for five years and offered no over draft protection because I don’t have direct deposit. I end up with usually 300$ in fees every other month. Don’t bank here if your looking for a credit union. The manager in grand haven is very rude when I confronted them about the over draft fees I shouldn’t have been charged at many occasions
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July 2019 by Enn Q.
Seriously, these folks are the BEST in banking! Jackie (Holland) and Getty (SL Mgr) have both gone out of they're way to help me on more than one occasion. Being able tlo use my debit card in 5/3 banks ATMs is a huge perk. Also, i found out recently that when I move across State, I can use other CUs that partner with AAC. How totally convenient! Nothing but compliments for the staff.
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November 2018 by Justin Adams
good people and practices, would recommend to anyone
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August 2018 by Kendra Shouse
I banked with honor credit union prior to banking with them and they were supposed to be no different and they explained how things worked with the overdraft protection and its a joke they are constantly declining my bill payments if they try to come out before my check goes in and basically stealing our money by charging us fees they shouldn't be. They are a very disappointing bank and a joke. I do not recommend anyone to bank with them ever unless u like having ur money stolen from u. If u have the option of honor go with them or find a bank that wont screw u over like they do.
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February 2017 by James B
10+ years no problems, walk in service is great. always prepared to answer questions or find answers. online services have great tools for sending money to any person you need to. resetting password is as easy as walking in and asking them to reset it.
