-
August 2025 by J B
Lost energy for 2 days. I could not get a copy of my receipt after my stay.
-
August 2025 by Frank Lafata
Very friendly clean and has a charging station that is free to customers
-
July 2025 by Sara Coy
Normally we are comfortable staying at a Holiday Inn. However… this one was a no from us.
Huge spiders everywhere… with no attempt to keep ceilings and public spaces clean to help deter them. The hotel itself has a VERY funky smell to it (I think coming from Burger Theory.. food looked gross that came out from here, so we never even tried it) and the room was quite dirty as well. Everything from the outside of the building to the hallways and elevators were unclean. Trash all over the floor in the hallways and outside elevators too…. The vent in our bathroom had a huge, thick layer of dust like it has never been cleaned. There was a mold spot on the shower curtain. Three large spiders descended from the ceiling in our room… definitely could not use the balcony space as it was covered in dead bugs and webs. We woke up at 4am and just couldn’t be there anymore, so we packed up and checked out after only being there a few hours.
The pool and tiki bar areas are cute and could be a great space, but everything needs a good cleaning.
The front desk staff were very kind during both of my interactions, and admitted to and were fully aware of the spider problem. They shook their heads in agreement with me immediately…….
Basically… avoid this one if you can.
-
July 2025 by Andrea Antoun
Great location and very pretty area. The place is starting to show signs of neglect from being understaffed possibly. Garbage left around pool from the day before, cobwebs. Not enough umbrella's on patio for shade.Beds in the room are comfortable but the pillows were terrible. Overall a nice stay. Would recommend asking for a pool side room as the other side is just a parking lot.
-
July 2025 by Rochelle Burnette
I had reached out to this hotel in June 2025 to reserve 13 rooms for three nights in July 2026. I was told to call back in July as rooms were not available to reserve until then. I called back in July, gave them the information, and was told there were plenty of rooms, and I was told a proposal would be sent within a few days. Magen Bolin, Director of Sales emailed me a proposal which included 13 rooms for the first night and only 10 rooms for the next two. I emailed her asking if there were only 10 rooms available and left several voice mail messages, to no avail. She never responded. Yesterday, I spoke to Angela, a manager. I explained to her that it was important to know if we could reserve 13 rooms or not because most resorts/hotels books up a year in advance. I told her it was very unprofessional of Magen to never respond to me. She defended Magen and said she was super busy. Anyway, I finally received an email response from Magen this morning informing me-- 'At this current time unfortunately, the hotel does not have the availability for your request. Thank you for you time and interest.' As it turns out we found a much nicer place for next July, but I will NEVER book a room at this hotel.
-
July 2025 by Theodore Thompson
the most unique holiday inn ive been to with some great views if you get the right room. Only bad thing is there's no free breakfast.
-
July 2025 by kaitlyn finley
I visited this past weekend and the power went out twice. Had to sleep with no air and couldn’t shower. Our phone wasn’t working before the power went out and when we told front desk they said it was on a list “to be fixed.” However, during check out I was told the phones went out on Friday. Not sure which is correct, but we had to go downstairs to ask the front desk any time we had a question. The day of our departure we couldn’t shower and had to take all of our luggage down the stairs because the power was out (we were on the 4th floor). I asked the lady if we could receive a discount because we did not receive what we paid for such as basic amenities. She agreed and took down my email, however I knew she spelt my email wrong and tried to correct her but she didn’t change it. I have sent an email to their email address and no response after 3 days. I was promised a partial refund and will make sure I receive one.
-
July 2025 by Megan Sheehan
My boyfriend and I stayed at this hotel for a weekend getaway, we had already paid before we had arrived they had told us the power has been in and out, thankfully that night we didn’t have issues. Come Monday morning the power is completely out in the whole building and the hotel does not have a generator!!!!! This is so crazy to me for safety reasons!! Not to mention this hotel was not cheap for only 3 nights we spent over $1,000 and they were not wanting to accommodate us in any way. It was hot is our room, they told us we couldn’t shower, it was absolutely ridiculous, it was a nice hotel but not nice enough for the facility to have a generator!! Spend your money elsewhere for your safety. We will be back to Michigan but will not he staying at this hotel again.
-
July 2025 by David Bratcher
Paid almost 400$ a night for a balcony that u can’t sit on for the spiders…
Was here 5 days asked every single day for room to be serviced for towels and fresh sheets on my last night they finally came for trash but still no made bed and no fresh towels ended up going to wash house to wash towels and dry them my self. Asked if there was anyone like a maintenance tech or anything to come apart spiders they laughed and said I could buy spray at Walmart absolutely rudest staff I have ever came in contact with.
-
July 2025 by DJames Littell
really enjoy DJing weddings there!!
-
July 2025 by Dima Sukari
Rooms were very small. But comfy. Staff very nice. Hotel is beautiful set on water, but we were not able to get a water view.
-
June 2025 by Brandon
Great time here. Had a softball tournament and stayed a weekend no issues.
-
June 2025 by Justin Noble-Shankin
I enjoyed my stay here. The rooms were clean, the service was fantastic! The breakfast was a bit pricey but the food was still good. I'll definitely plan a trip back out to Grand Haven Soon.
-
June 2025 by Jerry Padgett
Nice and quiet loaded with amenities, very clean
-
June 2025 by sam pepple
The bathroom floor looked clean but after towel was there for after shower it was black!! Mold in rim of toilet? The night clerk wasn't very nice kinda rude because I wanted receipt?
