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November 2023 by Mary Bayer
My husband recently had eye surgery and we needed to rent equipment that helped support him in a facedown position. Everyone I spoke to at McFee was so helpful, patient and kind. I give them an A+ in customer service!
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November 2023 by Marsha Snyder
Service was excellent and answered any questions. The equipment was great especially liked the mirror. I could watch tv while positioning my head down. Return was also very organized. Thank you all so much!!
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September 2023 by Jamie Crites
I would just like to say the operator on the phone was top notch and very friendly, The equipment was pretty easy to assembly and made a bad situation with my eye bearable, I would 100% recommend getting this equipment if you need it.Thanks Jamie
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August 2023 by G R
Staff was very helpful and answered all our questions. The equipment arrived early so we could become familiar with how to use it and make comfort adjustments. It made the recovery process more bearable and helped with compliance of the doctor's orders. Return shipping was simple too.
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August 2023 by Andie Mason
Great company to work with during your time of need. I found out I needed to have eye surgery for a macular hole. I only had 3 days to find face down equipment to recover with. The customer service rep who answered the phone was very pleasant and easy to work with. I ordered the best value package because I did not know what all I would need for this process. My order was shipped out the same day I called and I received it within 2 days. The equipment was clean and easy to use. I had everything I needed to get through this recovery process. I liked the fact that all I had to do was call FedEx and they would come right to my home to pick up the equipment when I was done. I didn't even have to pay for shipping. Excellent customer service, great product, and overall they made my recovery much more bearable. Thank you McFee.
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July 2023 by Raymond Kappes
Worked with Emily and others at Mcfee to get insurance approval and they were super! Very easy to work with, speedy delivery of equipment and easy returning. Definitely recommend this company!
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April 2023 by Emily B.
The staff was quite friendly. They answered all my questions. The equipment was fairly easy to use as well. But all in all it definitely helps the recovery process. Thank You McFee!!
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April 2023 by Vena M
My Aunt rented this equipment and said it wasn’t easy being face down for a week but this equipment really made a difference with her recovery. The workers were pleasant and helped with her concerns. She said she didn’t know what she would have done without it.
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December 2022 by Eileen Lubas
My husband had eye surgery and we rented a vitrectomy chair for his recovery. The surgery ended up being delayed and Mcfee was SO accommodating. Everyone I spoke to was polite, helpful, and professional. They went above and beyond to make a stressful time less stressful. Highly recommend!Eileen Lubas
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October 2021 by Richard G.
Rented Premium package for wife due to the following. Brochure had pictures and statements referencing extra cushions, roll over alarm included. Upon opening the three (3) boxes received, no extra cushions, no alarm. Telephoned company. Associate stated no extra cushions. Stopped a long time ago. No alarm either. Sorry. Waiting on electronics. Besides, it is free with this package. NOTHING said about this when order taken! Yes customers are PAYING for ALL products (replace / repair) and not receiving them. In addition, equipment was not used by wife. She had prior neck / back / knee replacement surgeries. Unit caused much discomfort and pain. Didn't know that either at time of rental.
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October 2021 by Jacqueline Dinishak
Absolutely horrifying! THE WORST experience I have ever had in my entire life and we paid hundreds of dollars for the service. We rented this for a week after my mom had eye surgery. The last day she had to be face down, I sat on her bed next to her and saw something move on the cushion under her and looked closer and it was a BEDBUG!!! This company is renting out bed bug infestated medical supplies to BLIND PEOPLE?! On top of not being able to have her head up and not being able to see now she has to deal with this. Buy it all off Amazon and save yourself the rental and the exterminator costs.
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December 2018 by Beverly Toner
I had no trouble with this company, and everything went smoothly. I was concerned because we went to another company originally, and they were a disaster. But when I spoke to McFee, I was so pleasantly surprised. The staff was very friendly, and compassionate about my husband's surgery, and did everything they said they were going to do. Five stars and would definitely use them again.
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December 2018 by Martine Chavez
Sadly I had to have a macular hole repaired in my eye. So I decided to use this company mcphee medical and I ordered their Deluxe package thinking that that would really help me it was supposed to arrive on a Thursday arrived late On Friday afternoon the company was closed late Friday Saturday and Sunday So there was no one there to help us and it was difficult trying to figure out how to put all these things together. The equipment was seriously old and it smelled so horrible ,I couldn't even put my face near it was disgusting, all the pieces had this terrible plastic smell and the covers that they sent were soooo old smelled like mildew and I had to rewash everything and nothing I did helped because of the terrible smell of the plastic as result 2 days after I received the products I had my surgery and couldn't use any of it when I asked the company about this they said why that's to bad. The woman I spoke to at the company the day before my surgery said just send it all back that day or the next day but that was the day of my surgery this company was not helpful was not nice would not rebate anything a waste of 300.00$$$$and if I were you and you had a terrible eye surgery coming up do not use this company you will be on your own the equipment is old ,disgusting used like crazy and I know for a fact there are better companies out there please at this most stressful time in your life do not use this company. If you are facing downward positioning try any other equipment but Mcphee medical's equipment. If I can help one person I am so so happy and good luck with your surgery everyone.
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September 2017 by barry hohler
We used McFee for my mother in-law when she had eye surgery. Very easy to work with, great communication, great costumer service. Overall a great company!
