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November 2024 by 316mudslinger
I love this little town and its people I’ve had nothing but good luck with the internet and if there ever any issues or concerns they respond immediately to it and have it fixed in no time flat. All the employees of the telephone/internet company are phenomenal. I hope to do many more years of service with them.
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September 2024 by Ann Ettinger
I Love having Springcom as my provider. When ever we have a problem, I can always reach a person to resolve the issue or find out what is causing the issue. I Love talking to Annett, even If it is to just pay my bill, she is always so bubbly and friendly.
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July 2024 by A. Maverick
Planned outage, unplanned outage, it's the same thing every week. Springport needs another internet provider. One that can provide decent service, not this, is my overpriced internet going to be functional today, tomorrow, next week B.S.!
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July 2024 by Cory Carr
I will start this one-star review by acknowledging that the customer service and office employees are wonderful and very helpful when needed. With that being said, their internet service STINKS. We have had Springcom internet service for 18 months, and the internet service has gone out TEN times. January 1, 2023 - March 29, 2023 - April 19, 2023 - October 18, 2023 - October 25, 2023 - November 16, 2023 - May 7, 2024 - June 13, 2024 - June 17, 2024 - July 10, 2024
I understand that some of these instances are out of the company's control, but the internet is extremely overpriced (paying $80 per month for less than 15 Mbps, and I know people in the same county that pay far less for much faster and reliable internet), extremely unreliable, and extremely out-of-date.
At some point Springcom MUST figure out how to make their internet more reliable. We are very close to switching to satellite internet, which I do not want to do as I enjoy supporting local businesses.
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June 2024 by christina houghton
There internet is out more than it's functioning. When it is functioning you do not get the speed they charge you for. If there's a problem they insist it's not their equipment then surprise it is. Unfortunately they have a monopoly on internet service for the area.
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June 2024 by Joshua Witt (J Mic Dizz)
Surprised someone hasn't firebombed this place yet
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April 2024 by Jonathan Potter
I'm an IT professional and we provide service for several customers in Springcom's service district. They have a solid VDSL offering (as far as DSL goes) and are actively rolling out fiber service to many customers. The performance we've seen with the fiber service is terrific and it's nice to have a solid internet option available in this community for our clients.
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March 2024 by Steve Whipple
These guy really kill it-love the service,never had a glitch in anything and works really well at our house at Narrow Lake-can's say enough good things about them
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December 2023 by Raymond Cooper
Absolutely garbage internet, can’t wait to get the money to get starlink, trying to do anything in the past week has been Impossible because every 10 seconds the tv buffers, or every 5 minutes, the game freezes and kicks me out, or the computer I use for schoolwork doesn’t connect and my grades plummet, please for the love of all that’s mighty just upgrade the god forsaken grids, it’s not that hard, you guys are just cheap.
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August 2023 by Bob dick
Internet is mostly non existent , tv has been completely off for two days and this is after the 40 number channels were non existent for a week. They seem to not have any knowledgeable techs on staff. Wow or exfinity needs to buy them out .
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August 2023 by Lordcrazu323
Absolutely garbage internet, can’t wait to get the money to get starlink, trying to do anything in the past week has been Impossible because every 10 seconds the tv buffers, or every 5 minutes, the game freezes and kicks me out, or the computer I use for schoolwork doesn’t connect and my grades plummet, please for the love of all that’s mighty just upgrade the god forsaken grids, it’s not that hard, you guys are just cheap.
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January 2023 by willis howe
You want slow internet that you can't watch a video on two devices at the same time at 480p this is the internet for you for a low payment of 80 dollars a month you too can get the world's slowest internet that goes down every other day at night but don't worry when it's time to pay the bill you get 1997s best website to attempt And no over the phone support, it takes Me back to the days of dialup oh wait at least that worked back when I had it
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January 2023 by Ian Edwards
Jan 1 2023 12:01am internet down!Lived in the area since 1996. Had springcom since the dial up days. High prices for the services offered($100+ for 50mbps fiber), internet down multiple times a week(documented), requiring restarts on my end to keep it crippling along, ISP constantly blaming it on my routers(Apple Airport previously and a unifi mesh currently), always claiming I am the ONLY fiber customer having problems(same issues for years on springcom dsl AND fiber even though i have changed routers and replaced ALL my internet connected devices several times in the last ten years so the problem couldn't be the same if it was my equipment). Takes a day and two trips to the phone company to get a replacement modem. When I drove to them to pick one up during normal business hours (9:45am,middle of the week) Was told “ALL of the techs are out on a BIG call” and we can’t program a new one without them… So big of a call they didn’t think to keep a tech around for the rest of us customers? “Customer service” reps hang up if you so much as say “well goddamn” in frustration while on the phone with them. Was told that I should have/needed to call before coming in for something as simple as a faulty modem exchange. My wife works from home and requires reliable internet. I don’t have time to make appointments to exchange faulty small equipment because the company I pay for internet won’t keep enough capable staff on hand to handle basic problems. 24hr internet “help” is off site(ohio/indiana based I believe), regularly doesn’t pick up the phone and offers little more than “restart your modem and router” or “I can put in a ticket for the office to look at in the morning” when they do answer. Have been left over the weekend with no internet when a problem was reported thursday night/friday morning.It also seems as though the “owner” only responds to reviews if they are positive, or if they figure they can discredit the review. Poor form. We need some resolution to these problems, not childish games.Doing the math, on the 17 reviews available. It seems springcom has around 89% negative and 11% positive reviews.......????Some of my documentation is in the form of screenshots, trouble screens, endless loading screens, and failed speed/connectivity tests. This is what I have WRITTEN down for the last year. *I am omitting days that required JUST, SINGLE modem restarts for the sake of my sanity and not making this any longer than necessary*Internet down 4-30-20 8:50pmInternet down 5-3-20 2:45 amInternet down 5-4-20 8:43pmInternet down 5-9-20 10:26pmInternet down 5-14-20 2:10pm8-14-20 1:56am low bandwidth, trouble connecting8-14-20 11:08pm low bandwidth, high latency.8-23-20 1:48am internet down8-28-20 12:16am internet down9-8-20 9:09pm problems loading netflix, problems buffering videos and loading websites9-16-20 11:57pm problems downloading, problems buffering, router reports isp side issues11-1-20 12:02am internet down/connectivity issues.had to restart modem several times to barely be able to watch a 4k movie on 50up/50down fiber4-24-21connectivity issues. Have to restart modem multiple times to get anything.4-25-21 connectivity issues. Have restarted the modem several times in the last 24hrs. Only way to have functional internet is using my AT&T HOTSPOT.5-13-21 internet completely out in the morning and problematic at night5-14-21 internet lag. Speedtest reports 3.31mbps down/22mbps up. Not the 50up/down I pay for and not anything that I can even use5-16-21 internet down. Nothing will load.5-22-21 high latency several restarts cant online game on 50meg fiber5-26-21 2:00am high latency, getting kicked because of network issues6-2-21 internet down, requiring multiple restarts. Still problems loading and using online services6-4-21 internet down, restarts not resolving issues, problems loading and using online services6-15-21 internet down, multiple equipment restarts with no working internet10/25/22Sinternet constantly down. “Owner” publicly mocks my frustration with the company and equipment.
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January 2023 by Autumn Mast
Jan 1st 2023. Down yet AGAIN since 12:01 AM! Tried restarting and calling the 24 hr ‘support’ number - no answer of course. Nothing hopefully the place is open tomorrow and I can get this working - if they don’t give us the run around.
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November 2022 by Jayson Grey
Still not enough bad reviews in the world to explain how horrible this internet service is. Goes completely down for half a day on the regular and they’ve done nothing to fix it in the almost 3 years I’ve had them. Only reason they have customers is because nobody has a choice in this area. They haven’t upgraded their service grid since the dial up days and they think they can just run some new cables and update their office and magically provide reliable modern internet. How about investing some money in a proper setup? Nah then they’d have to spend a little money to deliver a quality service.
