AutoZone Auto Parts on Harper Avenue in St Clair Shores, MI is a leading retailer of auto parts, including new and remanufactured hard parts, maintenance items, and car accessories. The store is known for its outstanding customer service, with several reviews highlighting the exceptional efforts of the staff. One customer praised the manager, Daniel, who went above and beyond by replacing the customer's old battery and offering further assistance if needed. Another customer was impressed by associate Megan, who tried to jump-start their stalled vehicle and even offered to lend them tools for a battery replacement. The customer was grateful for the store manager's help in completing the battery change. Employees Ryan and Megan also received high praise for their exceptional service. They were described as "phenomenal" and "going over and above" to assist a customer who was left stranded. The customer was impressed by their willingness to help, even after Megan's shift had ended. However, not all experiences were positive. One customer had a negative encounter with a young employee who seemed to lack the necessary knowledge and displayed a rude attitude. This led the customer to decide to take their business elsewhere, expressing disappointment in the store's inconsistent staffing and service. Overall, AutoZone on Harper Avenue is known for its commitment to customer satisfaction, with many customers highlighting the exceptional efforts of the staff in providing assistance and going the extra mile to ensure a positive experience.
