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March 2023 by John L.
Great bank for customer service, banking options, and easy access. (Physical locations, ATMs, online site and phone app)"Phyllis" is one of the Managers and provides outstanding, professional, personalized service. Makes us feel like family!
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March 2023 by Melody Paige
This location is hard to get in and out of but it's the closest to my house so I always come here.I've been cashing my checks at Flagstar for a few months now with no issue, in and out in 5 minutes. Usually great service. Today I was told the bank does not do this through the drive through anymore if you do not have an account. Josephine Davis made me feel like it was my fault this bank hasn't been following protocol as she continued to repreat the same thing over and over. Treating me as a child and not an adult woman. This frustrated me but I was compliant with everything she was asking so I'm not sure why I received such terrible customer service. It is not the customers fault if employees are not following the rules. I also feel like one should be kinder if this is the first time a customer is hearing of a policy change. I know I'm not an important customer but I'm paying $14 a month in fees to cash my check and it'd be nice to be treated with politeness. Plenty of other banks to go to.
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March 2023 by John Lapolla
Great bank for customer service, banking options, and easy access. (Physical locations, ATMs, online site and phone app)"Phyllis" is one of the Managers and provides outstanding, professional, personalized service. Makes us feel like family!
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October 2022 by Amy Mar
They say one thing when u open an acct. Then it's a lie. Don't join.
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September 2021 by Tawana J.
I requested for a Debit card on September 7, the rep stated that it would take 7-10 business days, I patiently waited and still no Debit card. The service was very poor, I asked if they could expedite my Debit card and they said it would take another 3 days, and give it till that Thursday. Remind you, I have Electronic Debit Bill's that automatically take out and they also stated they could not waive the 50 dollar fee. Very disappointed with the service
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August 2021 by anthony bugeja
great, great, great. phyllis was so helpful. she helped us get everything started, explained everything and even called the next day to see if we needed any help! great person, great employee!
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July 2021 by Gerald Hawk
My teller was Scott he was amazing very patient and one of the best tailors I've ran into since banking thank you Flagstar Scott has to be one of the best assets you have thank you so much Scott
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May 2021 by EricG
Great personal service from Kristin and her team
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December 2020 by nan73alana
Great service. The staffs were very friendly.
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July 2020 by Erika Baker
What a great place to bank! Josie is the nicest teller on the earth! Every time she waits on my she makes my day! The branch manger Phyllis is very nice and helpful too. When ever I have a question or issue the staff takes time with me and helps make sure all my needs are met. I live closer to another branch but I always go out of my way just to go to this branch.
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January 2020 by Jane dalton
I love this bank and all of it"s employees. I myself had several situations in which I needed guidance. No matter who the employee is, they are more than happy to assist you. Wait time ??? I have never waited more than five minutes. These people are extremely educated in all areas of banking!!!
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April 2019 by Mike Loyson
I love this Flagstar branch. Everyone is friendly, helpful and efficient
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March 2019 by Mel
Bad information security, poor/inconsistent customer service, slow service.
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February 2019 by C R.
First off, one star is generous. Don't open accounts here if you value your personal information and time. Speakerphone is not acceptable method when discussing banking details, I should not be able to hear your customer across the bank. 2 hours is too long to open an account. You can open one on Ally in less than 15mins.... and I thought Chase was bad. Customer service is horrid, their representatives are poorly trained and inconsistent. They will also threaten to hang up on you or just put you on hold to no end if you ask to speak with any of there management staff. I have called this place so many times that I lost count and half the time they will just hang up on you. This place will nickle and dime you tell your broke with their paper fees that no one tells you about or even how to opt out of them. Also, the app is complete trash. To refresh your account you literally have to logout and log back in. The website is just as bad, it only loads 50% of the time.
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February 2019 by O
Don't open accounts here if you value your personal information and time. Speakerphone is not acceptable method when discussing banking details, I should not be able to hear your customer across the bank. 2 hours is too long to open an account. You can open one on Ally in less than 15mins.... and I thought Chase was bad.
