-
March 2025 by Ron Porter
Always a great place to get all your cellular needs in one place. I highly recommend them !
-
January 2025 by Matt Smith
Terry made it a great experience. I would ( and have) highly recommend him. So glad I finally switched.
-
January 2025 by Leeila Cashner
I don’t even know how to start this because I’ve never done this before. My phone screen broke on my phone and I got a new one and have activated my last couple phones myself with no issues. This time I could not get a verification code because my screen was broke so I had to go to a metro store. I do not know the guys name that was working that day. I told him my situation and just wanted to get my number activated on new phone. He told me this was not possible and I Had to get a new number. Which is a big deal when you’ve had the same number for 20 years and need it for a lot of things. I asked him 3 times if he was absolutely sure I could not keep my number and was told it was impossible. So I had to get a new number and account and also purchase a new SIM card that he never switched out anyways. I got home and called customer service and this lady was amazing and she got me my old number back in 30 minutes. But now my phones shut off because I’m supposed to pay the bill even though I just paid my first months bill to open the new account I was forced to open because the guy at the counter was literally too lazy to switch my number over for me. I was the only person in the store the whole time and he still couldn’t or wouldn’t just do his job. I don’t expect much but this whole situation has been a nightmare. Do not go to this store if you need anything other than making a purchase because you will waste your time. If metro doesn’t fix this extra bill they want me to pay I will probably switch providers after being with them my entire life.
-
January 2025 by Arnab Rahman
Brendan is awesome! Excellent customer service and very knowledgeable. We are the ipad bros now!
-
November 2024 by Arlene Collins
Brendan is the best! Great customer service and extremely helpful. I don't want to go anywhere else after he helped me. Thank you Brendan.
-
September 2024 by Angel Knight
Went into Metro today to get assistance with switching my phone and Travis refused to help me. And instead of helping me he help to other women that was white. Not saying he’s racist but that’s how he made me feel. I asked him several time to call customer services and he refused to do so he told me I can do it myself. Poor customer service and he should not be the manager he should get fired
-
July 2024 by Sweet Honesty
My experience went well with the purchase of a phone.
-
May 2024 by Peter Lech
Customer service was okay I've been in the store many times but the last time I went I bought some accessories and ended up trying to return them of course Travis would not allow that because the box was open , how else are you going to see if you like unless you open it up and look at it it's $60 for a charger in an extra cord for the car is kind of very expensive will never go back ever again in my life
-
March 2024 by Johnathon Smith
I upgraded from a Samsung A13 (An Android) to a IPhone 11 (used), I’m no spring chicken so the transition to an IPhone was rather difficult, but Steve was very helpful and patient with me.. The man deserves a raise.
-
February 2024 by jordan milot
These guys are awesome! They will always look out for you. I will travel out of my way to come to this location. Highly recommend. 10/10
-
March 2023 by Laura Hickey
Excellent store! Very knowledgeable employees
-
February 2023 by Steven Luch
Thank you Metro T-Mobile and Mr. Steve. Wonderful customer service. Amazing to see just how well this business operates. Mr. Steve got me set up on a plan and saved a lot of money. Had a small issue and he called me right back. Awesome. Results! Steve even came and brought me a cold water while activating my phone. Perfect
-
January 2023 by Bryan Azzo
Amazing service and knowledgeable staff.
-
August 2022 by Cindy Valenzuela
Travis is ABSOLUTELY the best. Kind polite and professional. What more could you ask for!Thank you so much Travis, for helping my husband pick and buy a new phone today.Cindy ?
-
June 2022 by The_4thDimension
Repaired my Samsung 8+ phone for about $170 ($100 less than other places), they did a great job appearance wise but the camera rattles a little and it's out of focus slightly, also the volume buttons dont work or the features at the bottom. This was a brand new phone that cracked because I had a knife in my pocket so I kept it lying around and I know it was fine beforehand. I don't plan on taking it back in.inguess you
