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January 2024 by Francis Tamachaski
I can get access to my account through a series of questions but to get my account number I need to give written permission to my self. Don't you think that if I can answer all your security questions I should be able to have my account number? It's your policy and overall a very Good one to do banking with. Just was wondering.
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October 2023 by Hw S.
I'm 28 years old and have bought and paid for 2 next to new cars with other loan providers with no issues - not even one late payment. For my current car, my dealership convinced me to go with MSGCU and let me tell you, MSGCU is by far the WORST financial institutions I've ever worked with. I genuinely wish you could leave a 0 star review. Their online system is a joke. its an absolute disaster, not only do they charge you $15 extra if you want to pay with a debit card or over the phone at all, you can't set up auto pay the same day you try and make a payment on your account, and when I finally did get auto pay set up through my bank account, they rejected the payment and blocked my account. Leaving me to call them AGAIN (I have now had the car for a year and have had to call them every single month bc of things that are messed up on their end) On top of all of that, for 4 months straight (I was travelling for work so I was paying for the car that I wasn't using, obviously) they were charging me for CAR INSURANCE. You know, the car insurance you need to prove you already have before driving a new car off the lot? Yep... they were adding over $300 to my bill each month and you may be thinking "how come you didn't notice?". I DID. I called for the first 3 months of being overcharged and was told every time that it was "late fees" with no explanation of HOW i was receiving late fees. So I ended up paying almost $1200 to some insurance company THEY decided to tack onto my loan amount? Im absolutely floored by these people - they do NOT have integrity, their customer service is embarrassing, as most of the people have no clue whats going on when I call, and they will do anything they can to scam you out of money by tacking on late fees or whatever charges they deem fit. 10/10 financial advisors would NOT recommend MSGCU. Go to Capitol One or literally anywhere else bc these people are NOT your friend.
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July 2023 by Darius
I love going here. Shelby is always so supportive of her team and answers any detailed questions that I have. She is very knowledgeable and brings great energy to her team. The entire Saint Clair Shores branch does a great job.
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May 2023 by MS Struggles
I was a member for years. While I was going through a divorce and mentally unstable. I fell for a scam. A person claimed to be Brett Eldridge. Sent me checks from different bank in my name and told me there was money in that account. I was instructed to write a check in the $17000. When I went into the bank to retrieve the money, I asked the teller several times if the check cleared. She told me several times it had. So I took the money out and did with it as I was instructed...yes I was not mentally there. A few days later the check bounce, how if it cleared? Now if she had told me there was another step or something I would not have taken the money out but she assured me it cleared. Now they have tried to press charges against me. When that failed they took my boat that I had with them ( I was 2 months behind )and now they are garnishing my wages. They have put it all on me even though their teller told me it cleared. Thanks for not having my back and destroying my life more than it already was. Not only did I get scammed by a stranger but I was scammed by the bank.
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March 2023 by Michael C.
Great bank, great rates, and the staff is very helpful. I've been going here for years and recently transferred an auto loan, and it was simple.
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March 2023 by Kim Ridenour
Great people working here All are very nice, helpful and it's a fast place you in and out no long waits!
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August 2022 by Joshua Blovsky
I paid off my auto loan six months early in June. Check my account in July to find that they have taken the payment amount out of my account. Apparently they didnt cancel the auto payment on a closed loan. Glad I checked my account or I'm sure it would have happened again the months. Now they are saying it will be 60 days to put the money back in my account when they screwed it up. What a bunch of clowns. Use a different lending institution.
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February 2022 by Vjc
Have banked here since I was a teenager. Both my auto loan years ago, and recently my first home loan were through MSGCU loan officers, and both experiences went smoothly. Jenny Fornell was especially helpful throughout the entire home loan process and got a us a great rate on our mortgage. Never have I incurred any unexplained fees or problems, and there website works great.
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October 2021 by Megan Goon
Very friendly in the Drive-Thru and helpful for any questions I have love this thing wish I could give it a hundred Stars
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July 2021 by Gary Moffatt
Better than any bank.
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April 2021 by pattie bradley
No call back like promised. Left me high and dry and hangingvin the wind. Now i want to close my new accounts and move them all elsewhere
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November 2020 by Marie Paonessa
Drive thru should be open earlier than lobby. Other credit union drive thrus are open at 7:30am ?
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September 2020 by Floyd Brennan
I like going there when I can. Always friendly, quick service with a smile and helpful when I need it. What's not to like about going there?
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July 2020 by John McNabney
Been member since 1999 and they are not like they used to be.
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June 2020 by Mickai Stanley
They r very friendly iont know em bout so friendly u feel like u can trust em
