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November 2023 by N B
The sales department is amazing but the service center is the worst. In 9 years of leasing, i have only had a timely oil change once. I always schedule my appointments, but they take walk-ins ahead of you and then make you wait. The staff don't care and just sit around a talk.
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October 2023 by David Cybulski
Immediately there was a recall for my new '23 Bronco Sport. I scheduled an appointment and dropped off car. When they called for me to pick up they explained they would be ordering the part. They scheduled the appointment and never had the part on hand. This was a waste of time. When I explained I was moving employee told me they would ship part to another dealership. After 3 months, the part arrived, but they are no longer willing to ship part to another dealership. I am very dissatisfied.
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October 2023 by christina berent
I just purchased a used vehicle at OBrien’s from Mike Tilley!! He was honest, kind and so efficient. I was out the door with my new Bronco in less than 3 hours!! This was my first time purchasing a vehicle by myself, and it was awesome! Mike is absolutely amazing!!!!
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September 2023 by Paul B
Two oclock this afternoon. Only salesperson we ran across completely ignored us. Couldn’t even look at us or say hello. It’s a big city though … pretty sure another dealership might be interested in being respectful. Receptionist was polite!
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September 2023 by Lisa Crawford
Thier service department is the worst. This is the second time my truck has been in for service for the same issue. It has been there over a week. It is still not fixed and they still don't have a loaner available. When I set up for service, the appointment date was 2 weeks out. I told them I would need a loaner when I made the appointment So they had plenty of time to get one. Also in my Ford warranty contract it says that I get a loaner. How come there aren't any loaners then? Now I have to find another ride back and forth to work. Ridiculous you spend a lot of money on a new truck and this is theservice you get.
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September 2023 by A M M
Special thanks to Steve Salman of Roy O Brien Ford dealership that made it possible to acquire my 2023 Ford Maverick from ordering to delivery. His professionalism is exceptional straight to the point. No hassle and no mark ups. Plus i have a nice cooler bag gift!!!
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August 2023 by David Kenny
My "mobile charger" for my MACH E had a "fatal, non repairable, non resettable fault".Took it to the service department. They told me I needed to bring the car in for a "diagnostic" evaluation........ When can I bring it?NEXT appt date was 14 DAYS away!! Unbelievable !!Electric Car.. NO CHARGER!! No solution offered...!!Waiting 2 weeks for an appointment at ANY dealer is precisely why consumers choose to find OTHER service facilities.I bought my first car from Roy O'Brien 50 years ago.The "service dept" was so much more prompt & helpful.I am so thankful for another dealer that WAS HELPFUL and saw me the next day after I called them.I have heard from my friends & co workers that have similar stories trying to schedule service at Roy O'Brien.It is really too bad. We all want them to be better & more helpful.
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July 2023 by sharon lawrence
Matt is amazing!! Quick to get us what we want and has never been pushy tho to just try and get a sale!! Just got our 3rd vehicle from him and still super happy with everything!
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July 2023 by Rob Figurski
One of the best dealerships around. Service manager is very attentive and makes sure the job gets done efficiently, sales people are top notch, and the overall purchase of my car wasA pleasure.I will definitely recommend this dealership to anyone that is looking for a new vehicle or to have service done.
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July 2023 by Nick Pic
One of the best dealerships around. Service manager is very attentive and makes sure the job gets done efficiently, sales people are top notch, and the overall purchase of my car wasA pleasure.I will definitely recommend this dealership to anyone that is looking for a new vehicle or to have service done.
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July 2023 by Jason Hamilton
I was ready to buy a used car here, and had one simple question about cell phone connectivity. Salesman obviously didn't know the answer, didn't care to ask anyone else. Bluffed an answer. They lost the sale; it doesn't pay to talk down to potential customers.
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June 2023 by Dante Bennett
Roy O'Brien Ford is hands down the best dealership! After a disheartening experience elsewhere, I decided to give them a chance, and I'm so glad I did. Jim Barker, my salesperson, was an absolute pleasure to work with. He went above and beyond to assist me, explaining everything in a clear and transparent manner. Thanks to Jim, I was able to find the perfect vehicle at a payment plan that suited my needs. The whole process was quick, easy, and enjoyable, which is a rarity in the automotive world. Thank you, Jim, and the entire team at Roy O'Brien Ford for exceeding my expectations. I highly recommend this dealership to anyone in search of a top-notch experience. I love love love my new 2023 Escape St-Line!
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June 2023 by Sugar BB
This is my second Ford from Roy O’Brien. Both experiences with the dealership were superb. Professional, courteous, and very knowledgeable about Ford products. Suzanne Clem is awesome! She went the extra mile and found an additional rebate for my lease vehicle at the last minute! Reduced my monthly car note almost $20! Very satisfied customer. Highly recommend.
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June 2023 by David Neisz
We had an awesome experience with Jared Roberts! He was knowledgeable and kind throughout our car buying process, he was never pushy during the process. My wife and I traded in our Honda civic and upgraded to a Ford Edge, super happy with the purchase and experience so far!
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June 2023 by Kate
Definitely come here for all your car needs! All cars are inspected beforehand, free Carfax, and they even were able to get me so much $ for my old car! Jared Roberts is the best car salesman there and will find you the best car on the lot! Financing was made super easy and will definitely be returning in the future!
