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December 2025 by Devin Daye
Sean was so helpful and so kind!!! Also all the staff was for that matter! It was so nice inside with Christmas decorations!!
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December 2025 by Adam Harding
Super friendly customer service and super knowledgeable! Very kind while having 3 young children.
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December 2025 by Scott
Awfully rude customer service. Advised I am not eligible for a promotion advertised to me by Xfinity because I am already a customer. Absurd.
Update
I called the Xfinity hotline and they actually helped me with what I wanted to do.
Shana at the physical store was not interested in being helpful whatsoever. Do not bother going to this location.
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December 2025 by Jesus Christ Love You
Please, I need help. I'm being blackmailed and threatened by Xfinity. I paid a deposit for my new apartment in May 2025, but it hasn't been credited to my new account. They've opened four accounts for me using my information and want me to pay four bills. They also want to cut off my service.
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December 2025 by Ivy Aina
Horrible experience. They are not knowledgeable about what they do or not have. Very condescending tone when asking questions.
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November 2025 by Denise Thomas
Great service.
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November 2025 by Chef Miguel
Excellent service
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November 2025 by Andrew Jeremy
Frankie t is the man, saved me $200 a month switching from Verizon, and all the other workers were super friendly, thanks again
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November 2025 by Scott Davis
Very helpful and friendly staff.
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October 2025 by Beth Uhas (B)
I got you very fast service and everything was well explained to me.
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October 2025 by Oliver Hoffmann
I do my best to avoid walking into a phone store, but I couldn't fix some complicated issues with my accounts online and recently came here. I was extremely impressed with how our salesman, Frank, and his manager resolved the issues. He also saved me money. This is a very well run store and I highly recommend it.
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October 2025 by Alexia Hayes
Worst location ever got a phone here about a week and a half ago
The guy jacked it all up erased my old phone and I wasn’t able to get into my Apple ID or anything now I can’t even get a hold of these people lol! If it’s not one thing, it’s the other if I’m being honest, I’m sick of phones in all of the companies
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September 2025 by cam stocking
De Shawn was amazing! Was able to get my account all figured out and went above and beyond, if i have any issues i’ll be returning back to him from now on! :)
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August 2025 by Bonnie Brennan
Extremely helpful.
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August 2025 by Cameron Behnke
I had an unfortunate experience today with Nick, who displayed unprofessional and dismissive behavior. What began as a simple inquiry about a promotion quickly shifted into an uncomfortable interaction.
Initially, Nick and I reviewed the fine print of a 1-gig promotion and came to the conclusion that I did not qualify due to prior email activation. That was understandable, and not the issue. A new 1-gig service at the lower rate is already in service, after the fact, through a more helpful sale associate.
The problem arose when I asked follow-up questions and requested a manager for a second opinion. At that point, Nick’s tone and demeanor changed noticeably. He became curt, dismissive, and even made degrading comments. Rather than providing clarity, he brushed off my questions, remarking “I really don’t know why YOU don’t understand,” and implied I was wasting his time since he needed to move on to “the next consumer.”
He also mentioned and bragged of having 22 years of customer service experience, yet his behavior did not reflect that level of professionalism. When I attempted to de-escalate with a polite apology, Nick stormed off to the back room, flailing his hands and muttering under his breath, leaving the conversation unfinished. The manager/owner, madinah after nicks disappearing act was also dismissive and blunt regurgitating a rehearsed speech to dismiss me.
This experience left me feeling disregarded as a customer and suggested that Nick’s focus was more on commission than genuine service. It was disappointing and not reflective of the standard expected towards a new costumer.
