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August 2023 by Rachel Hammoud
Not very competent in the billing department. I was charged twice for a core for the same part. The second time I was receiving a replacement, because the first one was damaged. And they still charged me a core. Additionally, with that one I had to call a half a dozen times and send a number of emails to receive the refund for the Core. I should’ve never been charged in the first place. Who has time to Chase refunds on charges that are not even valid? They could definitely improve.
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May 2023 by josh simkus
Was so much better before Fenix took over. Ruined a perfectly good family owned business.
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February 2023 by Micah De Boer
Ordered a fender and they damaged it so they just substituted it for one of a different color and one that was rusty. Then they tried to blame us saying it was our fault for not calling and confirming that they actually had the correct part before showing up. Terrible customer service and performance would not recommend to anyone.
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February 2023 by Lui C
Professional and knowledgeable staff , without the attitude! Good prices , definitely going back.
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January 2023 by Robert Ray
Friendly service, very polite. Price was a little high compared to other yards. Had to get at lunch but they had the part I needed.
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January 2023 by laspenleit
Called and paid up front for drive shaft. While there was some miss communication over the period Chris in sales was very helpful in straighten out the confusion. Thank you Chris
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November 2022 by crazkene 13
Recently needed a door for my van, Tyler took the time to check my VIN to make sure the paint code was right, had it sent over from one of their other locations, and called me when it arrived. The guys at S+R let me take it outside and verify it matched. Everyone was pleasant, helpful, and knowledgeable. Thanks American/ Phoenix auto parts. I'll definitely shop here again.
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October 2022 by Shawn Paul
Bought a rear end paid top dollar because was told it was in excellent condition out of state clean. Even paid to have it delivered. Received it looking like it was tossed from the forklift bent up backing plates brakes busted up even sent them pictures. Looked fresh from a Michigan winter plow truck. Called back and only asked for shipping back at minimum because the picture they sent us it was undamaged when we bought it. 3 calls in told every time let me talk with our shipping department never even got a call back.
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October 2022 by Ahmad Abdelhafiz
Everyone was very polite and nice.Steve was amazing and helped me finding the right part at a great price.I highly recommend this place.
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September 2022 by Raúl Barralles
Not recomended, they don’t have the parts, I called the place they said they have the part for sure, and OH SURPRICE THEY DON’T, They make drive to that place 2 hours one way, and they only said we can not find the part sorry. Waste my time and my money, but my time is the most important. Becarefull
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September 2022 by Gerry Bishop
Thank you Nick/staff for retrieving my billfold from under the seat of my wrecked car and then mailing it back to me. This was a great save for me and clearly far above and beyond the call of duty.
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August 2022 by Adam Essley
I bought a transmission for my truck the staff was extremely helpful in making sure I got exactly the right one for my vehicle.. upon arrival the front office was very pro in making sure they found my order quickly. Even took the time to help me load up the part.. thank you for your wonderful experience and will recommend you anyone anytime!
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June 2022 by Anas Mokran
Ive been dealing with Steve, I highly recommend him. He is such a pleasure to deal with and has great customer service.Thanks alot.
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May 2022 by Jakob Wise
Chris was extremely helpful and was able to obtain the item I required at a very reasonable price. He was also a pleasure to deal with, and I would definitely recommend this location. Thank you one more. However, the child who brought the component out was not cheerful, but that's well.
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May 2022 by Rob M.
This was the first time I purchased from American and I would recommend them to anyone. I worked with Tyler and he was extremely helpful and responsive. I got exactly what I ordered. Very satisfied with the experience.
