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“The deck sander I reserved was to small but fortunately they had a bigger one available. Except for their new POS ( which is a pos or just 1st day troubles) everything went smoothly. The staff was very helpful and knew their equipment. I rented from them before and will do so in the future.”
“Went into banks vacuum in Grosse pointe, Joe helped me and my wife. We didn’t know there were so many options and brands we’ve never heard of. Joe explained to use the benefits of bagged vs bagless. He was extremely helpful and patient with the abundance of questions we had. Once our new carpets get installed we will be back.”
“Took my machine in to have it looked at, and it was a simple fix. Thank you Patti for being such a kind person to explain everything. Definitely recommend her to repair your machine. It was a positive meeting and will take my machine there again if needed.”
“Scotty at the Troy location is a pure gem! His singular focus is customer service, something that is sorely lacking in today’s world of big box and online retailers. My 12 year old Miele S6270 finally needed some service, and he personally performed the work in less than a day! Wow! He’s a keeper, if you want 1st class service go see Scotty at the Troy location!”
12 - 6PM
32880 Dequindre Rd, Warren
Appliances
“When you want In ask for Iva!!!! It was a pleasure to do business with her, she’s very helpful as well as informative. I for sure won’t be buying furniture from anywhere else!!!!”
“Kraig is amazing! I am so happy that they were able to get out here and fix my dishwasher. Took a few trips and they were amazing to work with. Pro Tip: They have a warranty plan now that you can purchase for your existing appliances. Worth it!!”
“We purchased a stove online, Elec was extremely helpful in completing the purchase. The stove was to be delivered the following Saturday. The delivery guys called about 45 minutes ahead of time. They arrived on time, you could tell they had a long hot day. Still they were very courteous and professional. They brought the stove in, set it in place, leveled it, checked to make sure it worked. Great customer relations”
“These guys are great. Sam help my friends get an excellent deal on some appliances. I would recommend anyone who is look for a fair price to give these guys a try.”
“We have shopped at this location many times and Robert was incredibly knowledgeable, helpful, and kind. From purchasing to delivery, and arranging for installation to notch!!! The installers (Andy, Andrew, and the other gentleman, they were equally knowledgeable, professional, efficient and kind!! I highly recommend this ABC Wearhouse! They get it right every time!!! Thank you!!!”
“This place keeps my company running. When I need a tool or machine the guys get what I need when I need it. Been a customer for over 10 years and still going strong. Kevin and John run a good operation.”
“These guys are the greatest. In and out in 10 minutes getting a propane tank refilled. Great customer service and excellent attitude. Will be back again for certain.”
“Brandon was very helpful and informative, he made sure my repair was complete and tested fully. If I have any other issue with any Dyson product, I am confident knowing he would be able to help.”
“Our go to place for parts and service. Helped me out of many a jam including an oven delivery and install two days before Xmas and free parts for an out of warranty microwave.”
“During my initial visit to your establishment, David, the salesperson, graciously dedicated his time to ensure I acquired the precise components necessary for my home project. His expertise and experience made our business interaction a truly pleasant one. Thank you Dana”
“Great experiences all around. Had a couple of unfortunate hiccups happen but they offered great customer service and resolved the issues (including honoring their warranty). They were great to work with and I would absolutely recommend J&T.
I worked with Brennan who helped me find appliances after showing me a few different options at different price points. I got a gas range, gas dryer, and fridge for $1060 (which included a credit for trading in an electric dryer).
Unfortunately, a miscommunication resulted in a different stove getting dropped off than expected. Obviously that wasn't ideal, but J&T were were great about it. Brennan explained what happened and apologized right away. They let me know I could keep the 4-burner and they would replace it with a 5-burner once one was available--which they did.
Additionally, a small break and a crack in the plastic of the fridge unfortunately made a drawer unusable. I let them know about the issue and because it was within the 1-year warranty window, they arranged to replace the fridge when they came to switch the stoves (about 6 weeks later). So, even though we had to wait a bit for them to swap the fridge and stove, they made sure we did not go without appliances while we waited for the replacements.
The delivery guys were fantastic both times. They were quick, efficient, and very respectful. They kindly wore the masks I provided, which was very much appreciated. They clearly knew what they were doing--hooked up the gas lines and tested the appliances within minutes. Even with the heavy appliances, everything was moved in and out swiftly and they were careful to protect the flowers out front as well as the walls/floors/furniture/doorframes from any potential damage. For both deliveries, they were in and out in under 20 minutes. Easiest appliance deliveries (and trade ins) I have experienced, hands down.
Very happy with my experience overall. I am happy with the purchases and I don't expect any further issues with any of the appliances--but I am glad to know that they will honor their warranty in case anything does come up. They were a pleasure to work with, and I 100% recommend.”
“Very professional and timely my problem was not with the machine but human error and the technician didn’t belittle me but rather have me a five star review explanation”
“Made a last min run to this Roseville location, was looking for a product that I've been looking for 2 hours for at different stores. An older gentleman and cashier Alyssa was so helpful & kind to help me locate the product! BEST CUSTOMER SERVICE EVERRRR I DEFINITELY WILL BE COMING BACK. THANK YOUUU :)))))”
“Home Depot has some of the best customer service and the ability for employees to purchase stock and their employees seem to have a very high morale… the same with Lowe’s their company template or company strategy in relationship to customers and employees is definitely an industry standard”
“I was in a few months back to get fixtures for a bath remodel, which I needed sooner than I realized for our contractor to finish our job. An associate (I believe her name was Paula) was kind enough to sit down with me and go over what type of faucets, valves, and shower heads I would need. She helped me order the right ones that also matched the style of the bathroom. Such great customer service and we are super pleased with the choices she helped us pick out!”
“Buy used! So much more economical!! Needed to replace my 20-year old fridge, which died. Jennifer was wonderful to work with, suggesting models that fit the description we wanted. Worked with our budget, meeting all our needs. Quick delivery (2 days). We have a fridge that we hope will last us years like the other one. I will say that in all of the fridges we looked at, they were all good models! Even had some new ones for sale that were scratch & dent. The store was full but clean and orderly. Highly recommend!”
“Did a couple loops of confusion in the lighting department but was relieved when Georgette saved the day and helped me with exactly what I needed! Reccomended another great attachment, too!! Her kindness made the trip worth it and then some. ??”
“Thank you Mark for helping my husband and I today! With everything that we are going through from a house fire, you understood what we needed. You guided us without being pushy or overbearing. You took the time to listen to what we wanted.”
“I can not say enough about my experience with Tommy, the store manager at the Roseville location. Tommy went above and beyond to find the recliner that I had been trying to secure. After it not being in stock at the first store I went to I decided to call another store. He also said it was it was not in stock. I asked if I was waiting for something that was discontinued. He said a a a yeah it’s discontinued. Not feeling that I was getting the correct info I called the Manufacturer. I was told that it was not discontinued and they were in stock. That’s when I called Roseville. Luckily Tommy answered. He said it was showing they had one which meant it was on the floor. He knew it wasn’t on the floor and asked if he could call me back. In no time he called back and said he had one in the box. What followed were calls to me with confirmation about delivery and he wasn’t satisfied with the delivery date and managed to move it up a day. Over the course of 55 years I have bought numerous appliances, mattresses and furniture from many stores. Never did I receive such fantastic customer service. I highly recommend Tommy and the Roseville store. (Delivery men Chris and partner were great too!) Thank you Tommy! You are the best!”
“We purchased a complete appliance group for our kitchen remodel from Hawthorn in Rochester Hills. We had Barry Thompson help us out through the process. Barry and his team were great. We got a great price and they were super flexible with delivery, installation, and support.We had a problem with the new GE Cafe Range and Barry made it right immediately. Delivered a brand new range.Will be a loyal customer to Hawthorn moving forward.”
“This place is an under appreciated gem! I’ve been here twice now. While on first glance it seems a bit cluttered and musty, I learned that just means they know exactly what, where, and how many of any appliance parts or tools they have available. Plus the wealth of knowledge and experience of repairing, which they’ve been wonderfully helpful for DIY!The first time I came here was for a gas oven igniter, I came with the part no. and model of my stove. The older man on a stool (never caught his name, sorry!) knew exactly which part I needed when I said the part number. He still double checked it with the oven’s model for me and gave me a few pointers on dismantling and reassembly I wouldn’t have known otherwise. The part was slightly more expensive than online (nooo, really??? things are cheap online??? Lol.) Truly the service and information was more than worth waiting days for a lower quality part and garbage foreign customer service if I had any issues to save a few bucks. Second time I stopped in to see if they had an electric dryer lint filter, which sadly they didn’t have in stock. However, the same gentleman who helped me before checked one of their local warehouse distributor’s stock for me before sending me over- where I got the OEM part at half the price of online!! Both my stove and dryer have worked beautifully since for only 60$.I highly recommend them if you’re a hands on repair person, this is the place to go for appliance parts. I’ve not yet had anything delivered personally, however seeing his son Billy remove a washing machine from a truck bed like it weighed absolutely nothing and with the utmost care spoke about his capability if/when I do!”
“I just want to thank the woman that helped me today by letting me stand inside when I didn't feel safe after I had an issue with a psychopath following me from a nearby bus stop. I appreciate you so much”
“Got a great help with a good smile at garden exit. He even offered to help lift those 40lbs top soil into my car which I declined, he offered to return the special cart which I'm grateful.”
“Clean, well-stocked, and I found what I needed fast without getting lost too bad. They even have a bathroom (albeit inconspicuous). The only thing missing is a hotdog vendor out front. Then it’d be perfect. ??”
“I have purchased appliances. Couches .computer. gaming system and other items . I have always been treated nice and all my items still look brand new. I am very Pleased.”
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“I like the store it's got so many different product whatever you need for your house is available at home Depot The only things that location don't have to ask a question to the employee to let us know where the product is”