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December 2024 by Gabby Renaud
Darlene was absolutely incredible! Her and Nick did an amazing job making sure I got the correct parts at an amazing price! Both did incredible work! I will definitely be going back for any and all parts I need!
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August 2024 by Brian Brown
Nice and helpful staff
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June 2024 by J R
Called ahead to get parts pulled and told the Mouthy Chris wearing the red shirt I would be there by 1pm to grab the parts. I asked if he could pull them and he got an attitude and said he would see if a driver could pull them. I said if you can't tell me they will be ready I'm not coming and he said he would see of he could get them pulled. I walk in just before 1pm today (6/8/24) and 3 people were standing at the counter. I said tie rods?
They pointed at Chris. He has a softy voice like a child or female so it sounded like he said he didn't pull them.... I said I told you if they weren't ready I didnt have time to wait as I turned to walk to the door... he puffed his bird chest and tried to get tuff and said that he did pull them but he wasn't selling them to me. I exchanged words with the little guy and called Autozone to have them delivered. It doesn't hurt my feelings to spend my money elsewhere. Your location just lost a $200 sale today and a lot more in the near future. As dead as this location always looks (Sterling Heights)I'm not sure they can afford to keep losing customers.
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April 2024 by Burt Moore
Friendly, and professional staff, and they can get almost any part available!
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March 2024 by mazin khoshaba
Alwyas so impressed by Darlyin she's the nicest and so helpful,she's is professional, kind, caring. .... owner of Ab
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February 2024 by Steve
They were very helpful and knowledgeable about what part needed to be replaced.
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December 2023 by Samirah 248
Usually, when I shop at this location, it's a good experience. However, today 12/23/23, not so much. I went in this morning to purchase a back wiper blade for my car. I asked the gentleman working if he would put it on for me and he said he would. We went to my car and noticed I needed the arm too. He ordered it from another store and within an hour, the part was in. When I arrived at the store, there was a different person working. I asked if he could put in on for me and he said he didn't know what it "entailed" and "we don't do that." There weren't any customers in the store at the time. Well, this is the fourth wiper arm/blade that I've purchased within a year and the salesperson has always put it on for me. A young lady works there on Sundays and she's done it for me and it took less than three minutes. The salesperson today also said he had a tooth pulled that morning so maybe he didn't feel like it and it would have been better had he said that. I will go to another PepBoys, show my receipt and have my wiper arm installed.
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December 2023 by Blackheart Lives
Just a super friendly shop. I'd rather go to the 14 Mile location than the 19 Mile location. They are always in a better mood and way more helpful. Too much craziness at the Northern store.
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December 2023 by Mathew Peruzzi
Quick friendly service, and had what we needed right there, the other guys did not have it together.
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November 2023 by Chris Christian
Total idiots who work here the guy didn’t even know how to look up a part the manager was no help either please train your employees better wasted 30 minutes of my day
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September 2023 by Julie Gild
We were on a long trip and our check engine light came on we pulled off and a mechanic told us it was going to cost $400 after talking with Darlene and associates with a few dollars in a air cleaner we're on our way!
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August 2023 by S Monster
For the love of God. Get some people who know something about cars.She actually told me there is no one there who's touched a car's brake line before.What, exactly, are you doing in the parts business?! Not selling parts, you're gonna pay more in returns because your workers know nothing.How is this a viable business location?Do better. You can hire people with more knowledge than that sad excuse for customer service.
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January 2023 by Marvin The Martian
Went in for an interview. Won't know until Monday if I get the position.
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December 2022 by Amber Clore
Love this store, Darlene is always super helpful. I highly recommend shopping here.
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December 2022 by Adrienne Mcclintock
Darlene Davis went above and beyond with her knowledge, customer service and honesty. She’s the best!!!!
