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December 2023 by MotorCity Stig
Worst customer service period. 1 they never answer the phone . 2. They extremely discriminate to the point that they lied about what they can do. I received a cashiers check from a business customer at their bank. I asked if I can cash it and they said no I have to take it to my bank (chase) which is completely incorrect the check was a low amount and I knew they can cash it. But they made up a story of you must be a customer to cash a check. That’s incorrect I’ve owned multiple business accounts and if a cashiers check is issued by them it can be cashed by them because they are the ones who issued it. So they refused to cash it. I called another Bank of America nearby and they said they can cash it right away since it’s issued by Bank of America regardless if you’re a customer or not so the manager called this dequindre location and asked them why would they not cash it. She cashed it for me right away and apologized for the other bank and told me I was correct and they had no reason to not cash it. And that it is a lie that I have to be a customer. I never leave reviews but this one really upset me that they made me go out of my way all for nothing. I definitely will never bring my business to this location.
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December 2023 by M
Ann you are amazing! Thank you for your patience! True work ethic!
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November 2023 by Lijo Jacob
Worst service. Went there with an appointment, and after keeping us waiting for 15 minutes, neither the staff, nor the manager were able to help us, and giving inconsistent responses from another branch that we did the same a week before.
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September 2023 by Naseer Marbeen
The customer service she so bad services and never go the any more
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August 2023 by Morgan McCann
Very poor experience. I needed an insurance check endorsed by a BofA rep, and they told me I had to call a BofA 800 number. This is not a problem, except the number the branch manager provided me was a scam number telling me I won free roadside service for life.
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April 2023 by T5T Towards 5.0 Tennis
worst branch ever.they have online scheduling system but they are not ready on time and someone comes out like 10+ mins later saying "oh you reserved online, that's why". what??also the banker who helped close my account wrongly told me online statements for the closed account should still be available, but it wasn't. So I ended up wasting another few hours on phone with bofa to resolve the issue (re-opening, downloading statements, and closing again). Also the banker kept fiddling around as if he wanted me to go away asap because he had to go somewhere.TERRIBLE TERRIBLE TERRIBLE.
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March 2023 by B Lockwood
Awful, came in, was told I needed to make a appointment, yet when I made a appointment and came back, I was delayed by 30 minutes by a walk in appointment. Worst part was the manager was the one that made the decision to push my appointment back by a half hour.
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December 2022 by François-Xavier Padiolleau
Went to this branch of Bank Of America to do a transfer on the Saturday after Thanksgiving. Georges was extremely helpful and took the time to find the best way to perform the transfer. He made sure to update my account details for the transfer to go through. All that while explaining everything. Thank you very much!
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November 2022 by Vivian
I’m so disappointed with this location and the lack of knowledge by their tellers. I went in to deposit a check because the ATM message said there would be a hold (assuming because it was a check from my new job?) anyway, went inside and explained to the teller that I cannot and do not want a hold on the check. That if she processes it and it states anything of a hold, I want my check back, as I cannot wait to have funds put into my account due to a hold.Teller processes the check and assures me that there’s no hold, money will be deposited into my account by the next morning. I went in on 10/20, so by 10/21, check should be deposited.Well miss bank teller, you gave out inaccurate information. My check is now held until 10/29. NINE days after my initial deposit. I’ve called BOA daily begging them to have someone help me. Anyone. There has to be someone who can remove this hold. I’ve explained and expressed and cried my situation and why I need my money as desperately as I do. All I get is “we’re so sorry you were lied to. There’s nothing anyone can do.” I’ve been a BOA customer for 14 years. Once this check is deposited, I’ll be going over to Chase- where they treat you like a person, and not just another transaction.
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November 2022 by Quamrul Mazumder
I tried to call and talk to someone several times. Their robocall system did not allow me to talk to anyone. Everyone is busy to talk to customer. This is the worst experience I had. I just wanted to know if they have safe deposit box. I guess, I will never call them again. I hate online robocalls
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October 2022 by Margaret Topous
Even when you get there early you will wait. Didn't open on time. They wouldn't even let the Brink's driver in even after time to open. ("10 more minutes.") The driver said something like 'this is why you don't get stops.' He cooled his heels with vehicle idling for several more minutes and then left.You got to step it up several levels BoA. You're dropping the ⚾️ at many locations.
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July 2022 by Nahrain Dawood
My visit here went great! Sangeeta Singh was very helpful. Coming back to this location again.
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July 2022 by Stevo Shaya
They closed my account because I deposited a check for 39k . Like really . Customers always right but not with Bank of America.They can’t tell me what was the reason.But they told me to go somewhere else .It’s ok , I made sure they lost bunch of business.I convinced all my family friends to close their account and they did ? now I’m happy
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July 2022 by lenny yono
By far the worst bank in the state of Michigan lazy staff even lazier management I waited in line for 48 minutes eight staff members were there only two were working the teller get it together this is a Bank not a lemonade stand !
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May 2022 by Streetz A
Beware of discrimination and profiling. No matter if you have all your info/paperwork in order they will 3rd degree you the whole time. Doesn’t matter what your profession may be, they are rude and difficult. Nina and Antwone especially. Find a different branch if you can.
