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November 2023 by Lauren Haight
I normally go to this branch and great great service, but today I was greeted by a Polish or Russian woman who was so condescending and full of attitude. I needed to get a check with a large amount of money. She told me they don’t do that and to take my business elsewhere. I’ve been banking with Chase for 16 yrs and was horrified by the experience. A teller ushered me over and said she could do it, but the triage lady wanted to keep arguing. Just completely appalled at her behavior and treatment towards another grown adult.
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August 2023 by Tea G
Worst branch, crew has no clue how to follow caregiver check protocol nor have professionalism.
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July 2023 by Maria
Horrible customer service experience. Stephanie and the branch manager Theresa Nisan are very rude, and do not appreciate your business, nor know how to explain banking processes or procedures. The branch manager kicked out a new prospective client, because he did not have an account with chase yet. Horrible attitude and just showed off her power. Very unprofessional. She also was unable to help on processing a simple bank draft, and wasted 2 separate visits and several hours from our time. Definitely does not know how to treat existing or prospective clients and lacked basic banking skills. Both the manager and some of the employees there need training as to their processes and improve their customer service skills. Only Mark from Banking Relations is knowledgeable and helpful in this branch.
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June 2023 by Leo Georges
this chase branch is my go to, i’ve gone here for years and don’t plan on switching anytime soon. the staff is kind quick and efficient. i’ve never had an issue or hassle coming here. all the clerks know what they’re doing and the management is great as well. from opening checking or savings accounts to applying for loans, this branch never disappoints.
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June 2023 by Lakeways Market
Great branch. Theresa takes care of all of our businesses needs. Highly recommend
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June 2023 by Amar Jarbo
The best service I love to go there cuz of the friendly employees 5 star for sure
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June 2023 by K.J. Norman
Was in here the other day, and everyone was so polite. I recommend this branch out of them all.
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June 2023 by steven malan
Good staff and friendly people and easy to deal with. Would recommend
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February 2023 by Frank Dawood
I had a good customer service experience with Sanchez he helped me out with my concerns .
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December 2022 by Denisha Paskell
I had a great experience here this morning. Amanda was kind, patient and made my deposit process so smooth and painless. The past reviews made me a little hesitant, but Amanda restored my faith in customer service at this particular branch. Thank you!
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October 2022 by Tyler Green
Rude cashiers trying to impose standards that you need a accou to with them in order to cash a check would not get a banker or manager to explain the legality of the situation even with a valid driver license, I wouldn't waste your time here and I definitely wouldn't trust these people with my money
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July 2022 by My Ho
I've been there for open new account . Mark A He did very good job and friendly. Thank you so much Mark A.Oltman ( Relationship Banker )
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July 2022 by janet thweatt
Bank closed I parked my car in a parking lot walked to chase closed before 5
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May 2022 by Medhat Basha
Amazing bank! The whole experience from start to finish is great, the staff member is always so friendly and kind. The service is very good, and the prices are fair for the portion size. It's always a great spot to get great service with a beautiful place and very nice staff.
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May 2022 by Sam Slewa
The worst branch in Michigan everytime I go there to do something they would tell me go to another branch they can’t do it over there because of “no manager” always excuses