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February 2024 by Chloe Marie
The only nice people you’ll find are the ones working the outside and inside windows. Don’t even bother with the lobby staff.
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November 2023 by Tom Diep
Kailee was awesome!!! My wife and I were there yesterday to apply for credit card. She is very knowledgeable, helpful and so nice!!! Thank you so much Kailee! We will never forget you!?
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September 2023 by Ibrahim Gergawy
I have visit the branch yesterday, I have to talke my kids with me,the branch 's manger is too tough, unprofessional and terrible person. I would like to rate them zero star
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August 2023 by Chaldo One
Terrible manager. I called this location multiple times. No one answered. I don't have a car so I had to spend money to come. They said no one could help.The manager then told me I could come in later....that would be nice to know over the phone before I had to spend money to go back. 13 there. 13 back. 13 there again and 13 back.How bout you just answer your phone? Or since you see I'm upset AND YOU WERE DOING NOTHING. You could resolve it yourself
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July 2023 by Lou Costello
You'll not find a more pleasant, efficient and friendly staff, however, you will risk life, limb, car suspension and tires as you try and maneuver your vehicle through their post apocalyptic parking lot and drive through. The pot holes and uneven surfaces may be cause for some to take a motion sickness pill 20 minutes before arrival. THIS HAS BEEN GOING ON FOR OVER A YEAR. I've complained about it to the staff, the staff fields these complaints to their supervisors to no avail. I do avoid this branch at all costs, which is sad, because it was the last branch my mom worked at in her 42 years of service to both NBD and Chase. She would be disgusted if she saw the condition of this location. Looking forward to changing my review when/if they get their act together. God speed to all who dare enter!
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February 2023 by Calvin Saidy
I'd rate this branch with less than one star if I could. Cassandra Parker (Branch Manager) does not care about the loyal customers. I came yesterday and asked her to notarize two pappers and she told me she will take care of me after she finishes with the customer she had in her desk. After waiting 15 minutes, she told me one minute and went to a room with her college and started a meeting. Her laughts and loudness were all over the branch. She clearly does not care about Chase customers. This branch is the worst branch I ever worked with in my 10 years releationship with Chase.
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January 2023 by CES S
One of the ATMs is always down causing a long line in the back. Also those banners have ripped from the stands and have been flapping in the wind for months. Does the manager not see that and at least take them down?
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December 2022 by John Thull
I was there a little while ago and observed a customer behaving very rudely to your Associate Banker Almeta Lorigan. She handled the banking with grace and professionalism and was polite despite the rude behavior of the customer. She was then able to greet the next customer with a welcome and a smile. She is a true gem. I wish that all peopleI encountered in a day would display her skill and attitude.
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March 2022 by John Slaiman
I had a great experience at this location. Airica Colley was the main reason. She is very professional and patient and helped me open up an account without having an appointment. She went above and beyond expectations, helped me set up my online banking as well as Apple Pay. I would recommend talking to her for any of your banking needs!
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June 2021 by Ibrahem Bishdary
FIX YOUR ATM PLEASE
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June 2021 by Pang Chang
It seemed like the banker i went in to see was very nosy. I went in to fix my pin number and activate my card which she helped me do. I then talked to her about my husband and I's interest in opening a savings account. She said he would have to be in with me but that i could open it online then to save them time for when we come in. She guided on opening a savings account online. She assured me it was fine and easy. Not even a day later, i couldn't log into my account because it was locked. I then receieved a letter that my savings account i created was going to be closed. I called customer service and they told me it was because i opened a savings account online. So basically it was the bankers fault that this had happened. Not only that but she was showing me how to use the mobile app even though another banker had already showed me how. She then proceeded to have me click on the credit history but it seemed like she was looking for her own reasons. Of all the things she could had me do, she chose credit history. The first banker i was with did not have me open my credit history instead they said if i was interested I could check my credit history on my own time. She saw my credit score and debts which i didnt want her to see. She saw my debt and said "i dont know that that is" as if she needed to know.
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June 2021 by Javier
Very profession, I had a nice representative show me how to use my Chase app as a debit card in the meanwhile until my actual card showed up.I know alot of other banks tellers that wouldn't even look my way if I walked in...
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May 2021 by Michael Drozdzewski
$5 for a money order! Excuuuuuuze me?! Kiss my grits. Buscemi's around the corner will do it $1.50
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February 2021 by M Bee
Everytime I come here I feel so welcomed by all employees. You can tell they are smiling behind the mask...I go out my way to go here. Thank you Stephanie for going a extra mile today for little me. I know you were closed and wanted to go home but you were there for me ....thank you. See you soon?
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July 2020 by Shayek Chowdhury
Avoid this branch at all cost
