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June 2025 by James Gordon
I have been a member of Christian Financial Credit Union (CFCU) for over 15 years. Unfortunately, I have often felt more like a transaction than a valued member. My recent experience further reinforced that sentiment.
I visited the branch to establish a line of credit, but I was surprised and disappointed to find that the underwriters approved me for an amount that I believe to be inadequate. Their decision was primarily based on a late credit card payment during the COVID-19 pandemic, despite the fact that I have maintained all my accounts with CFCU and successfully paid off a car loan with them.
I would like to extend my gratitude to Jared S., the branch manager, who advocated for me during this process. Without his support, I would have considered closing all my accounts. It is disheartening to feel that my long-standing loyalty as a middle-class member holds little value to CFCU and its underwriters.
Thank you, Jared and the Lakeside branch, for your dedicated efforts on my behalf. However, I must express my disappointment with the leadership and underwriting policies that led to this experience.
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June 2025 by E Williams
I had a great experience at CFCU. The staff was very helpful and courteous.
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June 2025 by Steven Sampson
Jered Shiveley serviced me on today 6/18 a really great meeting today, Jered was very warm and receiving, kind and Patience. Easy to speak with other concerns regarding our banking request.
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June 2025 by John Kelley
Working with Matt was great. Any questions or concerns I had he was quick with answers, that being through phone calls and emails. I wouldn’t hesitate to go through him again in the future.
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June 2025 by Frankly M
I’ve had a great experience with Christian Financial. The staff is always friendly, knowledgeable, and ready to help with any questions I have. Their customer service feels more personal than what I’ve experienced at larger banks. Shoutout to a young lady who helped me during my last visit. She was patient, and friendly at my time there. I also appreciate the lower fees and competitive rates on loans and savings accounts. Their mobile app is easy to use, making it convenient to manage my finances on the go. Overall, I highly recommend this credit union to anyone looking for a more community-focused banking option.
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June 2025 by Krishna thor
Wow, I haven’t been to an institution quite like this one before. I felt very welcome and everyone was very friendly. I loved how simply they made things and how cooperative they were with me. 100% recommend
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April 2024 by The Truth
On my second auto loan thru them and have zero complaints. Had to call today to handle a few issues and I just want to give a big shout out to Tajuana for her help today, she answered several questions and had the most pleasant attitude a customer could ask for.
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February 2024 by John Wesserling
2024 and their main office is closed? (Vandyke). Nothing on their website, no information or directions to another branch.Terrible customer service. Was trying to pay off an auto loan. The teller was unable to explain why the balance on my statement was lower than the balance I was given? Had to me meet with the loan officer. When I explained my question to her she was unable to answer and got very rude. Even tried telling me my 6 year loan was 84 months? When I explained 6x12=72 months she asked me to leave. Would not give me her card or name.
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December 2023 by mya ann
Don’t use drive thru ATM here.
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November 2023 by SK S
ATM works after your office starts and closes before your work ends.Great timings!! ?♂️
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November 2023 by Barbara Simon
I always have a good experience at Christian Financial. Everyone that works there is always very helpful and knowledgeable.
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October 2023 by Kenny Kane
Drive thru teller (102735) was the rudest person I've ever met. Instead of asking how I'm doing, or any greeting whatsoever just says "What am I supposed to do with this?"I sent 80 in cash with 2 dimes through the canister with my debit card & license. (A deposit slip isn't necessary for cash deposits of members - been policy the entire 17 years I've been a member.)Berated me for sending coins into the vessel without asking for an envelope, "As they can fall out if it magically opens in the vacuum chamber & they won't be responsible for covering it." Which is ridiculous & just outright RUDE as the canister should already have a pen, envelope, and deposit slip in it.
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September 2023 by Harry Smith
My visit to CFCU was quite painless. My loan officer was very knowledgeable, polite and prepared my loan application in an expedient manner. I was very impressed with her calm demeanor and her sense of humor while preparing my loan application.
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August 2023 by Austen Bradford
This company deserves less than 0. Avoid doing business with them at all costs! I was a member for 8 years and it was an absolutely miserable experience every moment. This company has the worst customer service, practices, and procedures. Their lack of knowledge of their own processes is concerning. In my experience they make even the smallest transactions difficult for the customer (they made a loan payoff almost impossible. I was literally trying to send THEM money!). I work in finances and can assure you this is a poorly run and embarrassing financial institution. Avoid, avoid, avoid.
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May 2023 by Anna Cottone
Our experience with our agent Sarah was excellent. She was very helpful and explained everything. She was very courteous and patient.
