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September 2023 by BC Phleeger
They gave my little brother’s savings account to the state
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July 2022 by Jas Fh
Worst customer service ever they didn’t have any clients and they kept me waiting for 10 minutes until I spoke to the banker then the banker was like yeah this process gonna need about 30 minutes to 45 minutes just to add an authorized signer took him half an hour just to update my information and the people that work there they kept interrupting him and so I took my ID and went to a different location they finish it in two minutes. Anthony was the banker
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March 2021 by Mike Nacy
Great customer service
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June 2020 by Nathaniel Gregg
Gentlemen,thank you for the deposits and the stimulus. I understand where there is ongoing sessions in a second stimulus check.
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January 2020 by Demi Eason
My husband used the Zelle app to send me money, because it was his first time using the App and the money was going to a different financial institution, the fraud department puts a hold on the transaction. He calls customer service and they explain he has to go into a branch with his ID to take the red flag off the transaction. He has to use the majority of his lunch time to go into the bank. Once in the branch, the CSR tells him it’s out if their hands and in the fraud departments hands...he explained that he called customer service and they told him to come into the branch. So he leaves without any resolution. He has a little time to run through the drive thru and try to at least bring food back to work to eat on a later break...only to have his debit card decline. He calls the bank and they inform him until the fraud department can speak with him his entire account is on hold! He says to the branch CSR put the department on the phone( the fraud department officer is on lunch and is the only person who can talk to him and have the account put into active status. The CSR on the phone states there are notes saying his home phone was called and a message was left. My husband asked about the cell phone that is on the account and why was that number not dialed. So the fraud department officer gets to enjoy his or her lunch while my husband and I are out of luck. I still don’t have the money he tried to send me and now my husband doesn’t have any use of his account period and NO LUNCH! WORST BANK . I have worked for Several financial institutions over a 15 year Span(one of which was as a Branch Manager) and I would be appalled at this level of customer service!!!
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January 2020 by Kevin Johnston
Great group of people at this branch. Very helpful/friendly staff.
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July 2019 by Dani A
Everyone seems to always be moving at snail speed at this branch.
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November 2018 by Matt Groth
Came in to ask a few questions and the lady I delt with was very rude and short with me. You are in a customer service position and should be treating your customers with some kind of respect. Don't understand why people need to be that way...
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March 2018 by Joseph Abraham
Tellers are very friendly at this location.
