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February 2024 by Jerilynn Hunley
I had tires installed was suppose to get tires and a alignment my appointment was at 11:45 am , I was told my car with tires and alignment would be ready no later than 1:15pm for everything. Well it was not what's the whole point in having a appointment if they are taking people ahead of you. I watched how they had poor mismanagement of their time and respecting the customer time. I specifically stated the day before I had to go to work. Also, my tire light was still on they said ,I had bad sensors of which was already checked at the dealership. I have been coming to this location for over 25 years, I will never by any tires there ever again. Telling me to come back another day for alignment shame on them they just wanted the fast tire installation money. They took 4 and 5 men ahead of that walked in and did alignments I am furious as my services where not completed on time. I was given a discount but I needed my damn care service tires and alignment. Customer service is a zero. Oh by the way I got out at 2:00pm.
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February 2024 by bill laffrey
Their service has been unmatched. I've been to Belle Tire a few times in the past, and their service is inconsistent at best. I'll wait in line with no problem at Discount Tire.
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February 2024 by Jacob
Friendly staff. Average prices
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February 2024 by Austin Lentz
Honestly, I would stay far away from any discount tire store. Every single time I go there is another missing lug nut, or destroyed stud that they do not tell you about.
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January 2024 by Kendall Nightlinger
Always my go to if I'm not near Marks Tire in the UP
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January 2024 by Fadi Razouki
Garbage,
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January 2024 by S
It took almost 3 hours, HOWEVER I have to say the honesty, communication and friendliness of the staff made it reasonable and super worth it. I knew my car was in good hands and when picking out what tires work best for me. I have to give a shoutout to Andrew, who made this time extremely great! With systems down and short staffing, he still had a positive face, kept everything together and was extremely friendly. Definitely recommend this or any discount tire! :)
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January 2024 by Carti Marie
They lied and said that they couldn't fix the "slow leak" on my tire due to the last person fixing it incorrectly ( which was inaccurate). They said I would need a completely new tire, but when I went to a different tire place(not discount tire) they fixed it with no problem due to it being a nail in the tire I received from discount tire previously ( so discount tire could have fixed it but they chose not to). I arrived at 4:00pm and left at 6:30pm, they probably were just ready to go home but didn't have to lie to me :/.
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January 2024 by Beth Stokes
Decent interaction from personnel, prices decent for new set of tires, however I'm am increasingly suspect they cracked one of my rims. Told me had Crack on driver front right rim, although I didn't have issue with that tire or rim prior. Walked out and saw rim without tire on it, they said must be caused by pothole, seemed logical for Michigan. Yet it was a straight line Crack along what looked like a fresh blackened tool mark on the alum rim. Once I started thinking about it, its increasingly making me suspicious how a pot hole caused a perfectly straight Crack along a darkened tool mark. Crack was clean too, as in fresh looking. They tried to sell me 4 new rims from their inventory, all very different and ugly [to me]. Then from their website to ship in, again all very different and none my actual rim to just buy one. I became suspicious of the whole situation, said no to new vehicle set of rims and had them spread some wax in crack for holding some air temporarily. I need new rim now.This all might be legit and a pothole [reason for as many stars as I did since just dont know], and yet I'm increasingly suspicious. Also, as I sat there 2 - 2.5 hrs to get tires put on, overheard them tell 2 other customers rim damage stories and they went to look. Likely a common theme at a tire store, however when I have tire removed after I order another actual matching rim, will also ask that technician for their feedback for that failure mode of crack. Will update post with results after. Sum total just be aware of such concerns.
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January 2024 by Tom Paul
Poor communication
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January 2024 by conrad42190
Customer service was awful. Go to the one in Farmington Hills
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January 2024 by Nicholas Gabriel
Friendliest service of any tire store. Also, they fix flats for free. Amazing.Update 2023:Nice facility. Friendly and helpful staff. The shop at Discount Tire always seems more professional than the other tire chains. They seem to care more. I will always choose Discount Tire over other brands, no matter the price.
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January 2024 by Michelle Jones
Ignore the hateful negative comments. It was the 2nd week of December, Ryan was working alone at the front desk. He handled it amazingly and very professionally. I honestly felt bad for him for how the customers were treating him. A week later, when i got new tires the entire team including Ryan was absolutely AWESOME. I received the most amazing and the best service ever. Give them a chance. I appreciate their service. I appreciate Ryan for doing his best under a highly stressful situation.
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January 2024 by Amanda Wieske
My low tire pressure sensor went off while on my way home so I stopped by to have my tires checked at the free air check. It was about 544 so I knew they were closing soon. The air check sign was still out so I pulled up to it and waited until 605. No one ever came to help me so I left. If they're going to stop offering this service at a certain time they should take the sign down.
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December 2023 by Aaron GTV
Awww I had real high hopes for this one :-/ but my experience was unfortunately not positive. Just pulled up for a simple "Tire pressure check" on a cold day. I have been the only car for just over 30 minutes... we should probably not offer this service anymore I'm thinking. :-/I have never had an issue like this in the past. But this was my first time using this particular discount tire.I will definitely give them a second chance. As everyone has off days.
