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February 2024 by Erni Boulos
Associates were friendly and funny. Really concerned about the vehicles we rented. Great job by team.
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February 2024 by Rachael Zuzga
Nathan and Jasmine were amazing! The service was top notch and I really enjoyed chatting with them during my very brief wait. So personable.
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February 2024 by Kayla Wattenbarger
So I rented a vehicle from here had it extra days because my vehicle wasn't ready for pickup yet explained to the worker I would need it a couple more days he said ok and sent me confirmation that the vehicle was good until the day we discussed then they called threatening that the vehicle was reported stolen and I was gonna be charged with a 4 year felony lol then they also had some wanna be tough guy call me be very unprofessional trying to threaten me and everything worst experience possible and I turned my complaint over to corporate this place gets negative 10 stars for doing business sobass backwards
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January 2024 by Greyed Suede
1st Class Service. Everyone, especially Kaitlyn, was courteous & efficient.
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January 2024 by Joe Cimino
Friendly, efficient and quick. No better choice for car rental location
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January 2024 by Joel Morris
This is the best rental company in the country. I travel frequently for business and have used them all. If their daily cost is a few bucks more than the competition, PAY IT. I promise you it is more than worth it. From the staff to the vehicle condition.
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January 2024 by William Monsour
I was overcharged by 400+$ No refund is coming. Enterprise is off my list as a car rental company. I even paid for the additional insurance.I had an accident and my car was in a nearby shop. My insurance covers 50$/day plus Thier insurance.Let the buyer beware.William Monsour
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November 2023 by Melissa Noble
Make sure when you get the carits dry so you can see every mark to tell them also check inside before they leave. Inside was dirty and vehicle was dripping wet not able to see all chips and scratches due to it. Other than that great.
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November 2023 by JAT
This company lied to me about the status of a rental vehicle they possessed. We booked it 2 days ahead of time and they confirmed it was there. However the day before the trip, the birth of our new daughter in Chicago, the company denied our reservation and canceled our confirmation. We missed our daughter birth and missed core memories for life. Thank you.
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November 2023 by Alexandra Leib
My experience here started really rocky. At first I was given a dirty vehicle despite making an appointment. When I complained, I was given a different vehicle that was less dirty but still dirty, but I had to go to work so I took it. The next day I received a text message asking about how my experience was and I said that I was very unsatisfied, because I was given a dirty vehicle and I was given a lesser vehicle than I had been given the previous time. Nate was very quick to respond, asking me to give him specifics and proceeded to ask me how he could fix it. I told him I wanted to clean car and he told me that I could stop by the same day to pick one up. When I went to go pick up the new car not only was I given a free upgrade on that vehicle, the car was completely cleaned, I was given a voucher for a free upgrade or $50 off my next rental, and the requirement to fill the gas tank to whatever it was when I picked it up was waived. I was completely blown away by this because all I wanted was a clean car, and I was given so much more. He also explained to me why I was initially offered a lesser vehicle than what I drove last time which just broke down to what my insurance covers. He thinks last time that I got a nicer car without being charged more was because the car that I was originally going to be given wasn’t available. When I returned the vehicle, I was given another voucher for a free upgrade. So, even though my experience started really rough, the customer service I experienced was impeccable.
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November 2023 by Ata Rammuny
Very easy to work with. The staff is wonderful. Very good attitude and attentive to the rental experience which can be frustrating at times. Now a member so they have my business.
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October 2023 by Gerald Brown
The Sterling Heights location is AWESOME!!! Staff is very professional and accommodating. I travel almost every week for business. Vehicles are always clean, prepped, and ready. Super quick service!! Never any issues. Just can't say enough on how well this location operates!!
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October 2023 by Sam Hodges
Enterprise provides a valuable service for me personally and my company. The employees are ALWAYS friendly and courteous as well as helpful. The only reason it isn't 5-star is their policy renting to college students - requiring 21 years old and a credit card. If your student is lucky enough to go to an Ivy League college, I would think they could be a little more flexible and allow a parent to utilize their credit card. Especially if you rent 10, 20, or 30 times a year from them.
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October 2023 by Jean C.
The staff was super friendly and helpful with my last minute need for a rental. When we returned the car, Dustin was professional and friendly plus really saved us some money on our rental ?
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September 2023 by Kendra Charity
Very smooth transaction at pick up and return. For the convenience of not having to go to the airport to pick up the tental, they hold $300 as a security deposit. Other than that....clean, reliable transportation for a quick road trip.
