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April 2023 by Jonathan
If I could give zero out of five, I would.The customer service experience I had was utterly horrible. I was waiting in line with a customer ahead of me for the package drop off. I was willing to wait because I felt more comfortable with the package being placed on the hands of the clerk. The clerk offered the option of the self-service drop box, to which I declined. The clerk, while still servicing the customer ahead of me, asked why, I told her due to the package, I would feel more comfortable with an actual person handling it. I wait, I come to the counter, the clerk was not polite when she learned what the package was—I was willing to accept that behavior. I did try to correct her and state that she should not ask me what my package is and expect me to blurt it out for everyone in the store to hear. The clerk proceeded to get upset and called a manager over.The manager, a blonde, petite, middle aged woman, came to the counter and proceeded to comfort the clerk, telling me I made the clerk uncomfortable. She also proceeded to tell me the drop box is an option to get customers in-and-out. I then told the manager that due to the package, I did not feel comfortable leaving it in a drop box—the manager even acknowledged she would not have felt comfortable with the package in the drop box. She tried justifying the drop box offer as an efficiency option. I replied that to better service customers, they should hire more staff instead of cutting labor and giving bigger bonuses and dividends to managers and shareholders. I proceeded to explain to the manager I was not happy with being asked in front of the whole store what my package was—this is my own personal business. I told her that by answering the clerk, it might even open me up to someone in the store wanting to steal the package from me due to it’s sensitive nature. The manager tried to justify the question stating they have to know what is being shipped. Through our discourse, the clerk tried to jump in a few times.Eventually, another customer decided to insert themselves into the dialogue and engage in some white knight activity, claiming I was out of line and that I was making the clerk and manager uncomfortable. I repeatedly had to tell the customer it did not involve him, to which he continued inserting himself into the dialogue, clearly trying to escalate the situation. The manager acknowledged to the customer she was uncomfortable. Here’s the thing:1) She is the manager and should have control of the situation. She clearly did not because her clerk was told to step away but the clerk disregarded the directive. Additionally, she did not ask the customer to refrain from the issue as he was not involved in it other than to be a white knight. This is highly unprofessional on her part as a manager to have customers insert themselves into her job duties as such and pit themselves against each other in this manner. The manager is trying to avoid effectively resolving the issue.2) She is the manager and needs to accept that is her job: to handle uncomfortable situations. Customer service issues are not easy and will be uncomfortable—that is why she is paid more than the clerk. Additionally, if she was truly uncomfortable, she would have asked me to leave the store, then proceeded to call the police if I refused to leave (I left after the white knight customer kept escalating the issue as I knew he was trying to aggravate the situation and the best course of action was to leave).3) The manager was not willing to acknowledge that my business does not need to be announced to the whole store. She did not want to acknowledge that the clerk should have not asked that question in a manner for the whole store to hear my business.4) By having an unsolicited customer insert himself into my business and try to agitate me into an altercation, she failed to create a safe, pleasant experience for me.This was one of the most abysmal experiences I have ever head in any customer service experience—and I worked retail for 11 years. I am amazed FedEx permits this.
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March 2023 by Adnoral McKenzie
Came yesterday to pick up photos, and they were closed before 6 pm. Standing outside their establishment now, and they are not opened. The sign says open at 12 pm...noone is here. I just need these photos...unreal!
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February 2023 by Jordan Glaeser
I didn't ship anything from this store. I called earlier in the day because I had a large item that I needed to weigh before I departed for a flight.The item is a 52" Yaeger Pro camera cart, not something easily weighed on a scale at home.I asked Himanshi if I could come in a weigh this item but would understand if I was unable to do so. Himanshi was very helpful and told me to come in at my convenience and she would help out in any way she could. Once I arrived Himashi showed me where the scale was and showed me the basic how-tos. She tended to other customers while I got myself sorted which is where Meagan comes in.Meagan stayed with me making sure I was able to lift this item safely and encouraged me to weigh individual items to get an accurate weight on everything.I want to make sure their outstanding customer service is recognized for assisting someone outside of what would be expected from a FedEx employee. Because of this experience, I will visit this store for my shipping needs even though there are other stores closer to my home. Thank you Himanshi and Meagan!!!
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January 2023 by Melissa Wilson
Worst customer experience in fed ex! Use UPS or post office! Special callout to manager Kathy whom need to be trained on how to be a effective manager.This isn’t the first time either.
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January 2023 by michel sohel
You can take your own prints, it's very easy, only challenge is you have to give a print for each file, you cant select multiple files and print. Color prints are expensive.
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December 2022 by Jeffrey Whalen
Excellent work on the part of Meagan and any other team member that took part in the lamination order. Meagan advised that there was potential for bubbling or folding of the posters as a part of the process, but the work was nonetheless perfectly executed. Meagan was an absolutely pleasure to deal with, I love her personality, so friendly and forthcoming about the process and concerns she had about my order to ensure I was comfortable. She even thanked me for allowing sufficient time for her and the Fedex team to complete the order, how nice is that seriously! Thanks Meagan for making a simple request like poster lamination fun, really appreciate you and fully plan to return the next time I need Fedex's help!
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October 2022 by Blackheart Lives
Very convenient location and very clean and organized inside. I was greeted immediately and guided to the return area I needed. I was met there by another friendly person who handled my return expertly and swiftly. The best part was how ahe explained the entire process and what I should expect. I had no questions or problems at all. First class service all the way. I will be back for sure.
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September 2022 by Cheryl Czach Coaching
Excellent customer service from Deb the store manager. She went above and beyond to help me today. Super friendly and helpful!
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September 2022 by Stephany Thao
If I could give it a zero star I would. I walked in and used the self serve print and go. It wouldn’t allow me to minimize the font so I went to stand in line. There were only two women working. I saw a computer I could use for self serve charging $.48 per minute. I go and print it in the font I need but the printer is jacked up. I go stand in line again hoping I could get some assistance but the computer was going to log off so I go press the button and come back. After waiting for the customer ahead of me to finish, the employee didn’t acknowledge me or anything. She left to the back. So I logged off the computer and went to stand in line for the other employee. By this time I’m already charged $10 for nothing. Although the second employee was very understanding I couldn’t help but think this is the worst customer service I’d ever receive. The first employee couldn’t acknowledge me or even say a word to me. Who does that? Do not go here. They don’t care about you or anyone else. The worst customer service I’ve ever experienced.
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July 2022 by Binu A.
Kathy and her team at the VanDyke store was super helpful as we needed poster prints and brochures for my father in law who just passed. The team performed flawlessly. Thank you so much. Special attention makes such a difference in these circumstances.
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May 2022 by Maral
Worst customer service! I have explained to one of the employees what I wanted to do and she was very rude, her name was Shami.She is so rude and so ignorant. I don’t usually write reviews with names or any at all, but she was very nasty. She did not listen to what I wanted to do after explaining to her 3 times what I need to be done, and she forced me to pay with credit card even though I told her that I am paying cash because the amount was very low. She wrote my information wrong on the parcel and yelled at me and also said she doesn’t care when I was trying to explain.I had other people who work there who were nicer before, but this lady is nasty! Never going back there again.
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May 2022 by Thomas Esposito
I initially decided to go to this fedex because of the reviews given to Deb. I passed 3 other fedex places to do so. I asked if Deb was there and Keya mentioned she was not. Keya immediately offered to help , with a smile. I decided to take my chances and it was a great experience. Keya not only helped me with my passport renewal and photos , but also copies. She was outstanding throughout the entire process while being patient and understanding as I was unfamiliar with what needed to be done. I filled out the we listen survey but because she exemplified how customer care should be handled, I felt it necessary to also post on the stores site. Thank you Keya!!I wish you continued success.Tom
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April 2022 by mybackyardbling o.
The staff at this fedex is outstanding. Well, at least the two women that dealt with on April 21, 2022 are! They were very professional and helpful. I needed help with an international shipping label, and had some other small business related questions that they were very helpful with. I highly recommend this location, based on my very positive experience.
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April 2022 by Shawon Shaan
Shoutout to Deb for making my day. She is very welcoming and down to the Earth person. I hope fedex recognize her for bringing healthy energy into the job and being an amazing human being.
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January 2022 by Morgan Kerr
Had Deb as a sales associate and she was AMAZING! Outstanding personality and makes shipping things not the hassle they usually are. We ship all of our packages at my work through FedEx and had went to another Sterling Heights location but from now on because of Deb, we will always come here!