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February 2024 by William W.
I have been a member over 6 years and customer service has always been very helpful. My latest experience has been with Senior Service Rep: Crystal Reed in Sterling Heights, MI. Her vast knowledge of Freestar procedures and packages available to member has helped me to navigate the best possible option for vehicle purchase. As well as exceptional follow-up work to assure I am comfortable with my decision. Thank you again Crystal for your customer support. The best credit union in Michigan!
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January 2024 by Orletta Cross
I had an excellent experience with David. His expertise, friendly demeanor, and clear communication made the process smooth. Grateful for his assistance in securing a personal loan. Highly recommend!
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January 2024 by Marlo S W
Truly Grateful for the exceptional level of professionalism and sharing of valuable resources provided by Crystal Reed, Senior Membership Representative, at the Sterling Heights branch.
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January 2024 by Joshua Johnson
The only reason I'm not leaving 1 star is because the teller I dealt with a few times is always very kind and professional. I decided to open up new accounts with them, however, and quickly realized I shouldn't. Upon waiting for about 30 minutes, I was told she wouldn't help me anyways because she has an appointment. The appointment was not present. Then told me she still couldn't help me.I'm glad I got to see the level of service before joining.
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December 2023 by David Wawrzynski
My grandma called in and she is hard of hearing. When I took over the phone, I got transferred to someone named Robert. He was very respectful and patient. I would highly recommend.
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December 2023 by Robert Hooks
came in with some questions. The teller was super friendly. I sat down with a lady named Crystal and she was super nice and explained things really well. Excited to work with them in the future.
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December 2023 by Aaron Kitts
Rob at Sterling Heights was an amazing help throughout my home buying process. Even rushed into work early to get all the details finalized so I didn’t have to wait long once I got there. Although I don’t mind being there long since Rob is so personable.
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October 2023 by Jasmine Graham
This is a review for ONLINE services. Russel K was so kind and helped ease my mind. He was informative and explained things multiple times. Thank you FreeStar!
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October 2023 by Julie Sollose
On Friday October 6,2023 I left a bad review on here because of all the aggravation and frustration I went through at FreeStar Financial Credit Union. Today October 10, I talked to a wonderful person,Branch Manager at Sterling Heights location Robert Plouffee who was able to fix everything. Looked at my case as what was the best thing to do for both of us. Very understanding and helpful and caring. It made me feel like I was at the credit union for almost forty years and that is a great feeling. Thank you so much Robert I hope everything goes smoothly with your family. It was wonderful working with such a caring person. Have a great day!!!
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October 2023 by Juanita O'Neal
David M. from Sterling Heights was my contact person. We was ABSOLUTELY AMAZING!!!!! He was professional, patient, knowledgeable and VERY efficient (less than a 24hour turnover from inquiring to closing). He offered me multiple scenarios and options that would help me in achieving my desired goal. I wish there were 5 more stars.....
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September 2023 by Genevieve kimber
I was helped by Crystal, she was amazing. Answered all my questions, and very welcoming. I never leave reviews but decided to come on here to give her a shout out!
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September 2023 by Groovy Kay
I had a wonderful experience with Crystal today. She made me feel welcomed and made me laugh. It was overall a great conversation and she answered all my questions and helped me through it all.
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August 2023 by Megan Henkel
I called FreeStar Financial to inquire about a consolidation loan. I spoke with Crystal Reed. She was extremely helpful, kind and exactly what customer service should be. She has been in constant communication with me through this entire process. I’m so glad everything has worked out and can’t wait to work with her again!
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August 2023 by Jeffery Davis
I called early one day to ask questions about a loan gentleman named David help me out talk to me feel polite professional within an hour I had the loan I like dealing with freestyle financial they're honest kind people thank you
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July 2023 by Linda Witchelhouse
We had an amazing experience with Bradley and his team! They all worked together to make our experience with Free Star smooth as silk! Dottie did a great job with our closing, along with Angela, and Crystal worked with us as well! Oh, and I can’t forget Mike! A BIG THANK YOU for all of you who went the extra mile for us! You are all awesome!